Rick Hendrick BMW

Mike P. From BMW was professional and easy to work with! We recommend this dealership. From BMW was professional and easy to work with! We recommend this dealership. More

We are sharing this review to warn other families and buyers, especially those considering purchasing a used BMW from Rick Hendrick BMW. We purchased a 2018 BMW X3 from Rick Hendrick BMW and owned the v buyers, especially those considering purchasing a used BMW from Rick Hendrick BMW. We purchased a 2018 BMW X3 from Rick Hendrick BMW and owned the vehicle for just over one year when we were informed by their service department that the engine had failed and required a total engine replacement, quoted at approximately $17,000-20,0000. What made this experience especially troubling was how we were treated once the issue arose. Despite still owing over $20,000 on the vehicle, Rick Hendrick BMW offered our family $600 as a trade-in value. This effectively communicated that, without an engine, the vehicle, its body, interior, wheels, electronics, and remaining components, was considered nearly worthless. The rims alone are worth more than that. After everything we’ve been through, this offer felt deeply insulting and dismissive. We were also told, over the phone, that because we did not always service the vehicle at Rick Hendrick BMW, there was nothing they could do. During our ownership, the only service the vehicle required was routine oil changes, and driving 45+ minutes to the dealership for basic maintenance was not always practical. We were never informed that this would later be used against us in a situation involving a catastrophic engine failure. It is also important to note that the check engine light never came on and still has not, even with the engine deemed failed, raising serious concerns about how sudden and undetectable this issue was for an average consumer. We reached out directly to both the General Manager and the Used Car Manager seeking assistance or goodwill support and were met with indifference. Our concerns were minimized, and our experience was completely undermined. We have three children and relied on this vehicle for school and sports transportation. The lack of empathy, accountability, or effort to assist a family facing a devastating and unexpected failure was shocking. If you are considering purchasing a used vehicle here, especially without a comprehensive warranty, please understand the risk you are assuming and how little support you may receive if something goes wrong. I would never want another family to find themselves in the position we are now. More

Mike was very helpful in the purchasing of our new car. He went the extra mile to make sure we had a good experience. I would recommend him when considering your next BMW purchase. He went the extra mile to make sure we had a good experience. I would recommend him when considering your next BMW purchase. More

Exceptional Customer Experience. We just purchased our 7th BMW from them - hands down the best Teresa is the best ! Alex and Trae make the experience seemless. No need to look furth We just purchased our 7th BMW from them - hands down the best Teresa is the best ! Alex and Trae make the experience seemless. No need to look further More

We have been using Rick Hendrick BMW since moving to SC and have found the organization to be very professional, friendly and helpful! For the past 23 years we have found our salesman John Fulp to be great and have found the organization to be very professional, friendly and helpful! For the past 23 years we have found our salesman John Fulp to be great! My only problem was that it took us over 4 hours to get out the door! We sold our car to the dealership after buying a used car on the lot. Although we were paying cash for this car and always have the process was very long!! Everyone along the way was polite and kind but felt that still the process could have taken less time. Which is no reflection on our salesman John it was all about Rick Hendrick covering all bases. More

The dealer was well stocked, knowledgeable and helpful in my search for a replacement vehicle. Adam was a great help to me. my search for a replacement vehicle. Adam was a great help to me. More

If you are looking for a BMW, you need to see Allison Barry at Rick Hendrick BMW! I had a fantastic buying experience yesterday with Allison! I started my interaction with her on Saturday 11/15, from th Barry at Rick Hendrick BMW! I had a fantastic buying experience yesterday with Allison! I started my interaction with her on Saturday 11/15, from the start she was knowledgeable, friendly, and one of the BEST buying experiences I have ever had. I usually get a new car every 2-3 years and have come across very good salespeople however Allison has been hands down the best car salesperson I have ever dealt with! I made the 2 + hour drive yesterday to make the deal and Allison had everything ready as promised. Her attention to detail, listening ability, genuine care for her customers, and ability to sell without having that pushy salesperson approach if greatly appreciated. Congratulations to having a sales professional like Allison, she is earned a client for life, I will send anyone looking for a BMW to see her. Thank you again to Allison! More

JD Davis and Hunter Lappen were excellent to deal with. They kept the entire process professional and transparent. I came in wanting to trade my truck in for a used car and at no point during the process d They kept the entire process professional and transparent. I came in wanting to trade my truck in for a used car and at no point during the process did I feel like I was being pressured or pushed around. They put in the effort to understand me as a customer and plainly explained the terms of the sale. This was by far the simplest and most transparent car purchasing experience I've ever had. 10/10 - will be a customer for life! More

I had a wonderful sales experience with Allison! From the moment I walked in, she was friendly, professional, and genuinely interested in helping me find the right fit. She took the time to answer a From the moment I walked in, she was friendly, professional, and genuinely interested in helping me find the right fit. She took the time to answer all my questions, never made me feel rushed, and went above and beyond to make the process smooth and enjoyable. Her knowledge and attention to detail really stood out. I left feeling confident about my purchase and very well taken care of. Highly recommend working with Allison! More

Great place. Very positive, high energy, friendly and professional. Everyone is a pleasure to deal with. Very positive, high energy, friendly and professional. Everyone is a pleasure to deal with. More