Rick Hendrick BMW

This dealership always addresses the problem. Because the car needed to stay overnight and I live out of town, I was provided a loaner so that I could drive home and because I could not drive bac Because the car needed to stay overnight and I live out of town, I was provided a loaner so that I could drive home and because I could not drive back the very next day, I was welcome to drive back two days later! The service manager not have been more willing to help me! More

Great job as usual and a pleasure to deal with. Regular maintenance and brake flush. Regular maintenance and brake flush. More

Everyone was great to work with at Rick Hendrick - Sam was very helpful in working with me and my hopes for a vehicle! was very helpful in working with me and my hopes for a vehicle! More

Professional, informative / detailed approach. Timely response / fashion from customer service to mechanic staff. Quality workmanship Timely response / fashion from customer service to mechanic staff. Quality workmanship More

A frictionless experience. .. I knew what I wanted when I walked in the door and the team at Hendrick BMW Charleston sourced it and made it happen quickly. Allison Barry was a .. I knew what I wanted when I walked in the door and the team at Hendrick BMW Charleston sourced it and made it happen quickly. Allison Barry was a pleasure to work with and kept me updated at every step. Easily the smoothest car buying experience I've had. More

We bought 2 new BMW's and were very satisifyed with all aspects of what took place, the General Manager, Jamie, the salesperson Tom and Strom in the lease area. aspects of what took place, the General Manager, Jamie, the salesperson Tom and Strom in the lease area. More

Appointment was wasn’t make and when arrived 1. 5 hours early because I was already nearby they took it in anyway. Good experience all around. Though next time or in the future I would prefer to not 5 hours early because I was already nearby they took it in anyway. Good experience all around. Though next time or in the future I would prefer to not be offered something agree to it then tell me after the fact my car didn’t qualify. More

Excellent service department. Comfortable waiting area. Appreciated leaving with a clean vehicle-inside and out. Comfortable waiting area. Appreciated leaving with a clean vehicle-inside and out. More

The service was excellent. I worked with Sam M. He was knowledgeable, fun, and not overbearing. I did not feel pressured at all during my experience. Everyone was professional. I worked with Sam M. He was knowledgeable, fun, and not overbearing. I did not feel pressured at all during my experience. Everyone was professional. Everyone was a pleasure to work with. More

Outstanding service. Service Advisor and Technician were thorough and efficient. Trust my car with Hendrick BMW. Service Advisor and Technician were thorough and efficient. Trust my car with Hendrick BMW. More