Rick Hendrick BMW

This was my first visit to this dealership. I thought I would be overwhelmed, but it was a great experience. I came in for a recall, and as expected, I received a list of items that need my att I thought I would be overwhelmed, but it was a great experience. I came in for a recall, and as expected, I received a list of items that need my attention. I didn’t feel any pressure to have those items completed at the time. I appreciated the video of my vehicle and the voiceover from the technician. It was easy to understand and I like the fact that I knew what he was talking about and it made sense. Alli, my service advisor, Was easy to deal with, and she was very knowledgeable. She put me at ease and again, it was a great experience. I’ll definitely be back. More

Jerry Pannell is the best. He was very, very helpful! Highly recommend purchasing a car from him. He was very, very helpful! Highly recommend purchasing a car from him. More

We were visiting a few weeks ago from out of state and bought a CPO car through Hendrick BMW and it was remarkably smooth. Sam was most helpful with all of our questions and patient with us as we were de bought a CPO car through Hendrick BMW and it was remarkably smooth. Sam was most helpful with all of our questions and patient with us as we were deciding on our car purchase. We were impressed with the level of service provided by the team and would highly recommend both the dealership and Sam! More

I made an appointment to repair my rear passenger window, which was shattered. I was told the part would be ordered. It wasn't. I called the day before to check if it was in, was passed to a couple of peop which was shattered. I was told the part would be ordered. It wasn't. I called the day before to check if it was in, was passed to a couple of people and the last one said she was sending a message to the appropriate area and they would call me. They didn't. The part was not ordered. So they had to keep the car for another day. There were no loaner cars available, but they sent me home in a Lyft. They were unable to approve a Lyft for me to get back to pick up the car. So I had to get an Uber myself. They did a nice job and cleaned up all the glass. They sent a nice video describing what was done on my scheduled maintenance. More

Steve hilburn provided us an exceptional experience. The process was smooth and he was very transparent and respectful of our time: we will definitely be back! The process was smooth and he was very transparent and respectful of our time: we will definitely be back! More

Keith my service advisor went above and beyond to ensure I received excellent service. He was very friendly and informative to work with. He was able to help find a solution to every issue that that arose I received excellent service. He was very friendly and informative to work with. He was able to help find a solution to every issue that that arose. More

The experience far exceeded my expectations! EVERYONE was delightful- professional and knowledgeable! My contact was Allie Mattison. EVERYONE was delightful- professional and knowledgeable! My contact was Allie Mattison. More

UPDATE! It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he ba It is now March 2024 and I am still ecstatic about my purchase! My service advisor is Taron. He is very pleasant, courteous, professional and he basically over exceeds my expectations! He will be the reason as to why I will remain a BMW customer! Original Post: I had an awesome experience at Rick Hendrick BMW in Charleston, South Carolina! James was my salesperson. He was professional, knowledgeable, and courteous. During the test drive he showed me exciting features that I was unaware were included with the BMW X6. James was able to perfectly situate me with building my 2022 X6 xDrive40i with a M Sport package. James also provided information that allowed us to receive a military incentive. When my BMW X6 arrived (did I mention the car only took four weeks to build DURING covid?) we walked into Rick Hendrick BMW with a check issued by NFCU. However, due to the expertise of Alex Greene, the sales manager, and Oliver, the finance guru, we shredded the check and opted to allow Rick Hendricks BMW to finance our vehicle at an awesome rate! As to Trae, where do I start! He is truly the genius brains of the BMW operating system! His knowledge far surpasses all by his ability to explain the functions of any of the BMW models in a way that is easy to understand. I asked a lot of questions and he was a very patient trainer. Trae upgraded his position and is now an outstanding salesman! My service guy is Taron. He is knowledgeable and professional. He keeps me updated on my vehicle and ensures excellent customer service! I would be remiss if I did not mention the receptionists at the entrance into the dealership. These ladies provide the pleasant comfort zone and atmosphere of the dealership and make you feel at home. BMW --please continue your efforts in ensuring that these ladies are appreciated! I waited over six months to write this review because I wanted to be certain that I was in love with my decision to purchase a BMW then, as I am now. I can say that I am truly in love with this beauty, inside and out! My BMW X6 is a complete sheer driving experience built in an extreme machine that has more than surpassed by expectations. I would have provided endless stars, but I was only provided up to five stars for the review! BMW DEFINITELY UNDERSTOOD THE ASSIGNMENT!!!! More

Keaton and Eric were great! They handled the trade in and purchase very professionally, thank you, They handled the trade in and purchase very professionally, thank you, More

Hendrick BMW was the only dealership in the area that had the part I needed in stock. The advisor scheduled my service right away and the service department was excellent in every way. the part I needed in stock. The advisor scheduled my service right away and the service department was excellent in every way. More