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Rick Hendrick BMW

Charleston, SC

4.8
1,046 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,046 reviews

April 12, 2024

Taron was my service advisor and he kept me informed and was very knowledgeable and professional. More

by studriver2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Nicole Floegel, Dustin Johnson, Erica Hattings, Keith Gill, Jared Young, Taron Graves
Apr 17, 2024 -

Rick Hendrick BMW responded

Studriver2, we are so pleased you enjoyed your visit to Rick Hendrick BMW! We are always more than happy to assist you if anything else comes up. Take care!

April 12, 2024

We worked with Sam Morrow to purchase our new X7. He listened (and remembered) what we wanted and didn't want included in the vehicle. Sam was polite, respectful and we never felt pressured to purc More

by lorimsiler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Strom Altman, Jr. ***** & Ian *****, Sam Morrow
Apr 17, 2024 -

Rick Hendrick BMW responded

Lorimsiler, thank you for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick BMW! We look forward to your next visit! Take care!

April 11, 2024

Great service! Quick service. They found problems that I didn’t know about & fixed them under warranty! Thank you! More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Apr 17, 2024 -

Rick Hendrick BMW responded

Bob, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Have a great day!

April 11, 2024

Very responsive service; sage counsel; friendly people; clean reception area …. the the the the end More

by Ozey_horton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman
Apr 17, 2024 -

Rick Hendrick BMW responded

Ozey_horton, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

April 11, 2024

Excellent service and very friendly. Only complaint is there was not a vehicle to borrow while the car was being serviced. More

by mbackal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Apr 17, 2024 -

Rick Hendrick BMW responded

Hello Mbackal, we appreciate you taking the time to leave us this feedback. We do hope we can be of assistance in the future. Take care!

April 10, 2024

I was looking online, Frank Feliz made contact with me 6 weeks before my actual purchase, every week he would reach out with inventory that might interest me, I met this gentleman in person on 4/4/24 and Er More

by drew_radclean
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth I forgot his last name but he was a pleasure to finalize purchase., Eric Lauterbach, Frank Feliz
Apr 12, 2024 -

Rick Hendrick BMW responded

Drew_radclean, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 07, 2024

The customer service could not be better. Nicole is awesome and Gerri who greeted was fantastic. Everyone is friendly and efficient. More

by franklinwmccann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerri greeter was fabulous 5 stars, Nicole Floegel
Apr 10, 2024 -

Rick Hendrick BMW responded

Franklinwmccann, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 05, 2024

Each time I visit, the people make me feel welcome and listen to my needs. My service advisor was Taron Graves this time and he could not have been more helpful! I walked out feeling special! Thank You More

by tom-sheilalucky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves
Apr 06, 2024 -

Rick Hendrick BMW responded

Hi Tom-sheilalucky, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2024

Dealing with salesman Sam Martin was absolutely the best experience we have ever had purchasing a car. A wonderful fellow. Andrew was easy and direct and clear in financing, and the Tech genius fellow great More

by paulsnash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Martin
Apr 06, 2024 -

Rick Hendrick BMW responded

Hi Paulsnash, thank you for taking the time to leave a review for us at Rick Hendrick BMW. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2024

Sam Martin was an absolute joy to work with. He worked hard to meet our expectations as far as color and upgrade packages for our new car. I must say we were not expecting to purchase a car that More

by BMW X1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Sam Martin
Apr 06, 2024 -

Rick Hendrick BMW responded

Bmw X1, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great weekend!

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