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Rick Hendrick BMW

Charleston, SC

4.8
1,046 Reviews

1518 Savannah Highway

Charleston, SC

29407

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Showing 1,046 reviews

April 22, 2024

Taron who is the service advisor was completely professional, knowledgeable and a friendly disposition. I was in and out in record time. The car was clean inside and out when I picked it up. Grea More

by Cats5344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves
Apr 27, 2024 -

Rick Hendrick BMW responded

Cats5344, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 19, 2024

Expert at service and very professional. There was a small hiccup and their service recovery was tops. Service advisor and service person who did video really know their stuff and take pride More

by Ken.scarlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Jon Bennett
Apr 23, 2024 -

Rick Hendrick BMW responded

Ken.scarlett, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your visit here at Rick Hendrick BMW! Please reach out if we may help in any way. Have a wonderful day!

April 19, 2024

Always a first class experience Distance Johnson has taken care of me for years. He is personable and looks after me like a friend. Great service!!!! More

by hopieparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Apr 23, 2024 -

Rick Hendrick BMW responded

Hopieparker, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! We do hope we can be of assistance in the future. Take care!

April 19, 2024

At last I have a service advisor that is around for more than a year. Taron is very professional and nice. He kept me informed. My only concern was it took overv24 hours to have my vehicle back. More

by John.stenger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taron Graves
Apr 23, 2024 -

Rick Hendrick BMW responded

John.stenger, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2024

Because I said I would drop off my car, it wasn’t ready for over 24 hours just for a simple oil change and check up. Next time I will wait for my car so it get’s completed quickly. If you drop it off, all More

by deanrurak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Apr 23, 2024 -

Rick Hendrick BMW responded

Hello Deanrurak, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 18, 2024

Nicole took care of me again! The service was completed in a timely manner and everyone was professional. Thanks for the car wash. More

by anyaopark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
Apr 23, 2024 -

Rick Hendrick BMW responded

Anyaopark, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick BMW. If you have any further questions, please don't hesitate to reach out! Thank you, and have a fantastic day!

April 17, 2024

John, Jim, Andrew and Adam were all very helpful and accommodating with the entire purchase process. This was a long distance purchase so we had to address the paperwork over email. The entire team ma More

by roger.madden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fulp, Jim Story, Adam Ballou
Apr 23, 2024 -

Rick Hendrick BMW responded

Roger.madden, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick BMW. We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 17, 2024

Alli was extremely professional and knowledgable in my visit to the service center last week. it was the first time I had to wait for my vehicle and she checked in on me and continually updated me on the More

by Amandabeamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
Apr 23, 2024 -

Rick Hendrick BMW responded

Amandabeamer, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Have an amazing day!

April 17, 2024

We have now done business with this dealership for the past 7 years and are always very satisfied with the service. We just purchased a 21021 X5 from them and it was a very smooth process. We would defini More

by bo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Heater
Apr 23, 2024 -

Rick Hendrick BMW responded

Bo, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 16, 2024

Daniel Lee was very helpful in explaining the details about the service that our X3 was recieving More

by chiplab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
Apr 23, 2024 -

Rick Hendrick BMW responded

Chiplab, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

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