Rick Hendrick BMW

4th car my wife and I have bought through this dealership and Its always a pleasure. Adam was my sales associate for this car and he was fantastic. Very professional and extremely knowledgeable about the car and Its always a pleasure. Adam was my sales associate for this car and he was fantastic. Very professional and extremely knowledgeable about the cars I was interested in and the process. Also knew the inventory on hand which made for a fast and easy selection. Love the car and the experience. Thanks! More

I had the pleasure of working with Steven Hilburn while window shopping for a BMW, and I couldn’t be more impressed with his professionalism and customer service. Even though I wasn’t ready to make a purch window shopping for a BMW, and I couldn’t be more impressed with his professionalism and customer service. Even though I wasn’t ready to make a purchase, Steven took the time to thoroughly walk me through the different models, answer all my questions, and provide valuable insights without any pressure. His knowledge of the cars and his friendly, approachable demeanor made the experience enjoyable and informative. If you're looking for someone who genuinely cares about helping you find the right vehicle, I highly recommend reaching out to Steve! More

Enjoyed my experience at Rick Hendrick BMW, spoke with Steven Hilburn about a new vehicle, he provided great options upon my wants/needs. Decided that it was time to trade in my car that was being service Steven Hilburn about a new vehicle, he provided great options upon my wants/needs. Decided that it was time to trade in my car that was being serviced (Plus I didn't have to wait any longer) and left in a brand new X5! More

I purchased a 2025 BMW M440 convertible. I was completely satisfied with the entire process. My sales associate Teresa Troutman did a fantastic job and was a pleasure to work with. I would I was completely satisfied with the entire process. My sales associate Teresa Troutman did a fantastic job and was a pleasure to work with. I would certainly refer Teresa and Rick Hendrick to my friends and family. More

Good hours but poor communication. I had a hard time getting the service advisor, Alli, to call me back (after-market warranty claim). Most of the time I had to call her for updates. I I had a hard time getting the service advisor, Alli, to call me back (after-market warranty claim). Most of the time I had to call her for updates. I would leave messages and rarely got called back. I did get a text and one voicemail in seven days. More

Jerry Pannell was extraordinary with going over the details of the process of purchasing my vehicle. His knowledge of not just the vehicle I purchased, but also his advice on what direction about my pu details of the process of purchasing my vehicle. His knowledge of not just the vehicle I purchased, but also his advice on what direction about my purchase gave me more of a personal experience. Jerry met me with a smile and firm handshake and walked me through each vehicle he suggested for my particular price range and the advantages of each purchase. Jerry was extremely professional in every aspect, thank you Rick Hendrick BMW, most of all thank you Jerry Pannell More

My customer service experience was great. I have gotten both my Bmw vehicles serviced at Rick Hendrick BMW For over five years. I do wish, More attention was paid to detail. Minor things like I have gotten both my Bmw vehicles serviced at Rick Hendrick BMW For over five years. I do wish, More attention was paid to detail. Minor things like, a wipe down Of the cover of my engine. Resetting my “ Service due” Notification on my dashboard. I would have appreciated Those small things Being given attention After waiting three hours Compared to the few minutes, it would have taken to address that. The service department had no hesitation of quoting me on additional services/costs that I may need so I would have appreciated That SAME effort made to give me a new quote would be the same effort they made to complete my service start to finish with satisfactory More

Great experience, Tom and Alex took care of all my questions and were very professional. questions and were very professional. More

Great place to have your car serviced. They are kind and friendly people, especially Nicole! They are kind and friendly people, especially Nicole! More

Great place fast and prompt service, excellent staff. I would highly recommend this establishment for BMW service. I would highly recommend this establishment for BMW service. More