Rick Hendrick BMW

Worst. Service. Ever. My advice is to avoid this place. Long story short, they misdiagnosed an issue with my car...charged me $450 to "fix" it...TRIED to charge me another My advice is to avoid this place. Long story short, they misdiagnosed an issue with my car...charged me $450 to "fix" it...TRIED to charge me another $2,000 to perform additional work (which would have been unnecessary), which I declined...and, as it turns out, had missed "probably THE most obvious cause of that issue", according to a reputable BMW dealer up north, who charged me only $120 total to fix it properly. "Service" Manager Rob Moore promised me - three times - that he'd send me half of my $450 back. (Why not the whole thing? Who the xxxx knows.) Still no refund. It's now been nine weeks since I took my car there. I hate dealing with service organizations who provide such horrendous service and then make up for it by lying. More

I purchased a BMW 750 last month from Chris Compton at Rick Hendrick BMW in Charleston SC. I was having a very hard time finding the perfect car that fit all my unique requirements. I almost gave up. I g Rick Hendrick BMW in Charleston SC. I was having a very hard time finding the perfect car that fit all my unique requirements. I almost gave up. I gave Chris a challenge as I had asked for specifics such as: Price, Mileage, Features, Color, Style, Make, Model, Condition, Sound Package, Rim Size etc. The first car Chris showed me was the one I ended up purchasing from him. Chris Compton's enthusiasm about BMW and their quality of service the dealership provides sold me instantly. Chris spent quality time with me and made me feel a part of the BMW family. Overall, the level of service from Chris Compton and other staff members was fantastic! The presale, during sale and post-sale communication was spot on and I wouldn't have asked for anything to be any different. We plan to buy a X5 or X6 in the next year or two and Chris will be the first call I make, as I know he will not disappoint. Thank you for having such a wonderful group of employees. I look forward to our next BMW soon. More

I really enjoyed talking to Stephen Clinch, he was extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding out of the dealership in a brand new BMW! More

From the very beginning, the service at Rick Hendrick BMW of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spo of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spot on with the images, getting all the major stuff and the significant minor stuff. Additionally, he was in touch with me on a daily basis- Again, all before any sort of commitment to buy the vehicle! After flying down to take a look at the car, Stephen picked me from the airport in the prospective car, allowing me to drive back to the dealership. After a long day, and the expectation the deal would be delayed over night, Stephen was willing to drive me out to Charleston AFB for the night. Of all my car buying experiences, Rick Hendrick BMW, especially Stephen Clinch, really pulled out the stops on customer service. Thank you, Stephen, and thank you, Hendrick BMW for being so customer oriented. More

Taisma was an excellent representative for Rick Hendrick BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite radio repaired which required removing the roof lining. The hunmidity was too high because of torrential rains. Taisma kept our vehicle and continued to provide us with a loaner despite the dealership incurring the extra downtime of being able to use the loaner vehicle. On a side note - the 328i loaner vehicle was an excellent and fun ride! I would not have expected that since my normal vehicle is an X5. More

Terry was the Service Associate for my CPO service work. He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that every He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that everything on the car was as it should be. I was very impressed with the extra value of his judgment to make sure I understood what needed to be done to enjoy the car to it's fullest. I will definitely ask for Terry when ever I need service or just good car advise. Frank Vestal Vestal Ventures,llc More

Best car buying experience ever- my daughter has wanted a BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very prof BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very professionally and friendly. I have been back with the car for some things to be checked and everyone has been wonderful. We are from California and never had any one there treat us this well. We will be sending friends and family to them -even suggesting they come here to buy instead of their home towns! More

Easiest and best car buying experience ever! The sales and finance staff are awesome and the service department is impeccable. I wouldn't go anywhere else when buying my next BMW. and finance staff are awesome and the service department is impeccable. I wouldn't go anywhere else when buying my next BMW. More

My entire experience with Rick Hendrik BMW has been of the highest quality to date. From the salesperson, Thomas Heater to the finance department and finally the service department where delivery of top-n the highest quality to date. From the salesperson, Thomas Heater to the finance department and finally the service department where delivery of top-notch service seems to be the order of business everyday. Rick Hendrik BMW makes you feel like a valued customer on every visit. More