Rick Hendrick BMW

Everyone at Rick Hendrick BMW in Charleston are a great team to work with in providing outstanding service and sales support. Special ‘Thank you’ to Trae Glidewell for his help in obtaining an extended war team to work with in providing outstanding service and sales support. Special ‘Thank you’ to Trae Glidewell for his help in obtaining an extended warranty and maintenance on my X5, to Dustin Johnson for providing outstanding service and to Steve Prescott or his honest evaluation. Again everyone at this dealership is a pleasure to meet. Rick Hendricks can be very proud of this team! Thank you. More

Worst experience ever! I’m still dealing with them after a month of ownership. Just sad. I definitely have a bad taste in my mouth after driving 3 hours to be treated unfai I’m still dealing with them after a month of ownership. Just sad. I definitely have a bad taste in my mouth after driving 3 hours to be treated unfairly. More

Everything went smoothly at Rick Hendrick BMW. I had an over all positive experience. At the end of the sale, Tristan Potter did a magnificent job explaining all the features of my brand new BMW. I had an over all positive experience. At the end of the sale, Tristan Potter did a magnificent job explaining all the features of my brand new BMW. He answered all my questions with satisfaction. He was very friendly and polite. More

Good and friendly. I would recommend to my friends and family to have the service here I would recommend to my friends and family to have the service here More

The staff is wonderful, especially Nicole! ! She is so friendly and personable!! The staff makes needing to have work done on your car a pleasant experience. They are extremely helpful and acco ! She is so friendly and personable!! The staff makes needing to have work done on your car a pleasant experience. They are extremely helpful and accommodating!! More

Repair prices were outrageous. I realize bmw quality always demands a premium, but for example: $600 to replace a headlight bulb? C’mon… I realize bmw quality always demands a premium, but for example: $600 to replace a headlight bulb? C’mon… More

Nicole was awesome. No wait to drop the car off and made my pick up very simple. 10/10 would recommend. No wait to drop the car off and made my pick up very simple. 10/10 would recommend. More

I was displeased with quality of service and experience of purchasing my vehicle. I will not buy another vehicle from any Rick Hendrick Dealership. of purchasing my vehicle. I will not buy another vehicle from any Rick Hendrick Dealership. More

Excellent Customer Service, personal commitment to answering your questions and concerns. Most of all the commitment to your satisfaction and happiness in the purchase of a vehicle. answering your questions and concerns. Most of all the commitment to your satisfaction and happiness in the purchase of a vehicle. More

Not a good experience this time. Appointment was 1:30. I gave approval to replace the battery if needed. At 3:32 I received a text from technician with inspection video saying "Yo Appointment was 1:30. I gave approval to replace the battery if needed. At 3:32 I received a text from technician with inspection video saying "Your service advisor will reach out as soon as your estimate is complete. At 4:20pm I went to my service advisor Keith to see what was going on and he said it would be another hour to reprogram my vehicle. He gave me no estimate. When I checked out I had a bill for $329.26 which caught me a bit off-guard expecting only at worst to have to replace a battery. Very poor customer service in a place where I typically brag on the service team and advisors. More