Rick Hendrick BMW

Bad Customer Service Our family enjoys three BMW's, one for my wife, and one for each daughter. I mention this to assist you with my understanding of servicing BMW vehicle Our family enjoys three BMW's, one for my wife, and one for each daughter. I mention this to assist you with my understanding of servicing BMW vehicles over the last decade. Our daughter attends the College of Charleston and needed new shocks and some cosmetic items replaced in the interior. She went to Rick Hendrick BMW to assess the repairs with their service technician named Ed Ward, order any parts needed, and then set an appointment for installation upon the arrival of the parts so it would be a one-day service appointment. The day of the appointment, the car was dropped of first thing in the morning and by 1pm we had not heard a status so I called Ed. There was no return call so knowing the service department would be closing in a few hours, I called Ed again at 2pm. Still no return call so I tried Frank, the service manager, however I was simply placed on hold whereby no one answered and no one returned to me on hold. At 3pm I heard from Frank. He informed me that the cosmetic items were done in the morning however they have been assessing the car for additional items to repair for $2K-$3K, including the shocks previously discussed and ordered a week prior. At this time, Ed informed me that he would need to order the shocks, which we thought we have previous ordered a week earlier when we were at the dealership, and that he would need to hold the vehicle for another 2 business days at a minimum. I let Ed know my frustration and that this was not acceptable, and asked that he simply make the vehicle ready for pick up and that we would pay for the cosmetic repairs and have the mechanical repairs performed by Bimmer, a BMW service company that does excellent work and performs timely, and as requested. Ed's response, "sounds good, have a good day". Wow! When I purchase a vehicle, I purchase it from a dealership based on their ability to service the vehicle. With this in mind, I can not recommend Rick Hendrick BMW to anyone, and frankly, I would highly discourage it. More

Great service from an excellent service advisor Terry Troutman is an excellent service advisor at this location. We have been using this dealership for the last 7 years to maintain our 2006 525i. Te Terry Troutman is an excellent service advisor at this location. We have been using this dealership for the last 7 years to maintain our 2006 525i. Terry always makes the proper diagnosis for any service repair that is needed on our vehicle. I would whole heartily recommend Terry Troutman as a service advisor to anyone needing a trustworthy person for automotive service needs at this location. More

Amazing Purchase Experience In life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingl In life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It’s something you have to do (like paying taxes, or getting a new driver’s license, or driving to Columbia), but hate the thought of actually going through the process. My husband and I recently embarked on that normally disagreeable journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman either of us have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle I wanted to purchase. We presented our ideas to Umut and in very short order he “built” the car I ultimately bought. He presented all of the available up-grade options, as well as the existing financing possibilities. (In this Andrew Robinson assisted). All of this was done in Umut’s calm and, most importantly, non-pushy and very accommodating manner. After an hour or so, I had the automobile she wanted and I placed the order. We understood, of course, that I was not going to be taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so I did not have to wait too long. During the interim, Umut periodically updated us on the vehicle’s status and the progress of the construction. About a month after our initial visit, Umut called me and said the car was ready and available for pickup. He took me through the vehicle’s “ins and outs” and made sure I was satisfied with the purchase. The X-3 looked even better than I had imagined. The advertising is not fluke - BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my level of satisfaction. Needless to say, my husband and I have purchased a number of automobiles in our lives – both together and separately – from various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. I also want to heartily commend and recommend Andrew Robinson (Finance Manager) and Florens Verstraten (New Car Sale Manager). They were both instrumental in my purchase. In fact, all of the Rick Hendrick BMW staff we came into contact with were very pleasant, accommodating, and professional. We will be returning there in the future and have already recommended the dealership and Umut to a number of our friends, relatives, co-workers, and business associates. As an aside, our experience was so very good that my husband leased a BMW X3 from Rick Hendrick BMW a little over six months later using Umut, Andrew, and Florens. Obviously, we were and remain pleased with the relationship. More

BMW M3 Stephen Clinch is easy to work with, laid back, and very friendly. I would recommend Stephen to anyone shopping for a BMW product in or out of state. Stephen Clinch is easy to work with, laid back, and very friendly. I would recommend Stephen to anyone shopping for a BMW product in or out of state. More

Best Car Purchase Experience Ever In the game of life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruc In the game of life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruciatingly painful. It’s something you have to do, but hate the thought of actually going through the process. My wife hand I recently embarked on that journey and, fortunately, not only was the experience neither unpleasant nor painful, it was actually enjoyable. That was, of course, only because we first visited Rick Hendrick BMW and luckily were assisted by Umut Engin - the most pleasant, proficient, and professional automobile salesman we have ever met. After doing some fairly extensive internet research, we had a good idea of the type of vehicle my wife wanted to purchase. We presented our ideas to Umut and in very short order he “built” the car we ultimately bought. He presented all of the available up-grade options, as well as the financing possibilities. All of this was done in Umut’s calm and, most importantly, non-pushy manner. After an hour or so, my wife had the automobile she wanted and we placed the order. We understood, of course, that we weren’t taking the car home that day, but would be picking it up in a few weeks. Fortunately, it was going to be built in Spartanburg so we did not have to wait too long. During the interim, Umut periodically updated us on the vehicle’s status and the progress of the construction. About a month after our initial visit, Umut called and said the car was ready and available for pickup. He took my wife through the vehicle’s “ins and outs” and made sure we were satisfied with the purchase. The X-3 looked even better than my wife had imagined. BMWs are truly the ultimate driving machines. As an aside, Umut has continued to be in contact with us regarding the car and my wife’s level of satisfaction. We have purchased a number of automobiles in our lives – both together and separately – for various dealerships in the Charleston area and elsewhere. No other car buying endeavor comes close to the one we had with Umut. We heartily recommend him and hope this review helps others actually have a pleasurable experience at an automobile dealership. As an aside, not only was Umut a very, very pleasant surprise, but so were the rest of the Rick Hendrick BMW staff we came into contact with both from the very first day, through the purchase and pick-up, and to the present. Thank you Umut and Andrew Robinson for such great service. Moreover, now we have two new friends, We have since recommended Umut to a number of our friends, family, and business associates/co-workers. We are sure they will have the same amazing experience. More

New Car Purchase I have purchased 4 new cars from Rick Hendrick BMW over the past 10 years one X3 ,3 X5s. Their level of service is superior. I have purchased 4 new cars from Rick Hendrick BMW over the past 10 years one X3 ,3 X5s. Their level of service is superior. More