Rick Hendrick BMW

My salesperson Teresa took very good care of me. She showed me all the SUVs and let me take my time deciding. She was AMAZING! She showed me all the SUVs and let me take my time deciding. She was AMAZING! More

Waiting, With an appointment it took 2 hours and 20 minutes for an oil change, brake fluid and windshield wipers. This is way too long! minutes for an oil change, brake fluid and windshield wipers. This is way too long! More

Prior to arriving at the dealership, I researched the X3 online for about two weeks. When meeting with John Fulp, I informed him about the exact X3 which I was highly interested. He had the vehicle brough online for about two weeks. When meeting with John Fulp, I informed him about the exact X3 which I was highly interested. He had the vehicle brought around for me to test drive. Afterwards, he showed me another car which was similar. He took the time to compare and contrast both vehicles. The major thing which made me feel comfortable was John's lack of pressure or pushing me to purchase a vehicle. This is my third vehicle from Rick Hendrick's, but 10th vehicle purchased, so I'm very able to handle myself with pushy people. John made me feel relaxed, avoided pushing me to make a quick decision, and was very professional. I love my BMW X3 and the electric blue color. He even ensured that the "electronic genius" was available to see me the same day of pickup, so he could review all the electronic "gadgets," and technology. This was a great buying experience for me thanks to John Fulps. More

Service team is very professional and always takes great care of my car and me. care of my car and me. More

One of the best car buying experiences I’ve ever had. Fantastic team and group. Fantastic team and group. More

The service department is in a league of their own. Nicole and Dustin always greet me with smiles, and go above and beyond. I can't recommend them enough. Nicole and Dustin always greet me with smiles, and go above and beyond. I can't recommend them enough. More

Daniel Lee took great care of me when I brought my car in for service. for service. More

If I could give this dealership a 0 rating I would not even a half of a star !!Took my car in for tires, thought I only needed one got a video inspection said I needed two tires instead which was no probl even a half of a star !!Took my car in for tires, thought I only needed one got a video inspection said I needed two tires instead which was no problem I asked for an oil change since the car was already there got a call almost a week later from the advisor that when the we technician took my car on a test drive to check the tires my transmission failed completely 14,000 dollars! How insane is that !! BE CAREFUL !!my car is still parked at Rick Hendricks BMW of Charleston! will be going high profile with this story!! More

Sam was incredibly helpful and knowledgeable about the BMW models I was interested in and was also familiar with competitor models I was considering. There was no pressure to purchase but ultimately, I de BMW models I was interested in and was also familiar with competitor models I was considering. There was no pressure to purchase but ultimately, I decided to purchase with him. More

Joshua Steele was great. He helped me build and locate the car that met my needs. He provided a pressure-free and efficient buying experience. He helped me build and locate the car that met my needs. He provided a pressure-free and efficient buying experience. More