Rick Hendrick BMW

Wait for recall replacement part was 3 weeks. Should have a better handle on backorder before scheduling service. Nice loaner and great service rep, Nicole. Should have a better handle on backorder before scheduling service. Nice loaner and great service rep, Nicole. More

I enjoy coming to visit. The moment I enter the establishment friendly and , calm surroundings. I have worked with Terry and Theresa Troutman for years, and I happy they a The moment I enter the establishment friendly and , calm surroundings. I have worked with Terry and Theresa Troutman for years, and I happy they are still their. They are beyond words for service and guidance. Came in for service but then I had questions and lead to a big conversation about my needs. I retired and the my needs and how I use the car had changed. So I sat with my specialist Theresa and had a good conversation. I decided to try leasing and how that would work for me.. I feel good about the discussion and decision. Thanks again! More

Naturally, Rick Hendrick BMW has no loaners available,…. despite the fact that I purchased a CPO vehicle at this dealership for 3 months ago. despite the fact that I purchased a CPO vehicle at this dealership for 3 months ago. More

Outstanding experience with their entire team. This includes Alex Greene, Trae, Sam Morrow, Marly and Mark. Great culture of listening what we were looking for and then exceeding our expectation This includes Alex Greene, Trae, Sam Morrow, Marly and Mark. Great culture of listening what we were looking for and then exceeding our expectations every step along the way. Love this team. More

Dustin Johnson was great to work with. He is very professional, and kept me informed as the work was done to my car. He is very professional, and kept me informed as the work was done to my car. More

Sales person was great. Packing the nitrogen in tires, and window tint i did mot want, etc into the dealer pre install for simply more profit is not ok. Facility is nic Packing the nitrogen in tires, and window tint i did mot want, etc into the dealer pre install for simply more profit is not ok. Facility is nice, the genius team extremely helpful as the owners manual is large, but nothing to help with quick settings or infotainment detail. Again genius is good and will head back with more questions. The cat is packed with technology for sure but some if it is ponderingly complicated at first. Nice car though. More

Excellent and professional service. The service team kept inform throughout the whole process and able to get all the work done in a day. Thanks The service team kept inform throughout the whole process and able to get all the work done in a day. Thanks More

Fast service. Friendly service associate. Good pricing. Will return for service and when I need a new vehicle. Friendly service associate. Good pricing. Will return for service and when I need a new vehicle. More

Taron was Awesome! Everything was well taken care of without courteous service. Will definitely come back again. Everything was well taken care of without courteous service. Will definitely come back again. More

Hendrick BMW is very reliable. My X5 purchase with James Kerr was seamless and efficient. His diligent search for the exact car I wanted was successful. I highly recommend him. My X5 purchase with James Kerr was seamless and efficient. His diligent search for the exact car I wanted was successful. I highly recommend him. More