Back

Rick Hendrick BMW

Charleston, SC

4.8
1,074 Reviews

1518 Savannah Highway

Charleston, SC

29407

Directions

By Type

Showing 1,074 reviews

July 14, 2015

BMW M3 Stephen Clinch is easy to work with, laid back, and very friendly. I would recommend Stephen to anyone shopping for a BMW product in or out of state. More

by Audifan1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Clinch
June 21, 2015

Best Car Purchase Experience Ever In the game of life, buying an automobile is one of those experiences you fully and completely expect to be, at best, unpleasant and, at worst, excruc More

by spgrovessr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Umut Engin, Andrew Robinson, and Florens Verstraten
June 03, 2015

New Car Purchase I have purchased 4 new cars from Rick Hendrick BMW over the past 10 years one X3 ,3 X5s. Their level of service is superior. More

by Parsonskw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Florens Verstraten
August 21, 2014

Worst. Service. Ever. My advice is to avoid this place. Long story short, they misdiagnosed an issue with my car...charged me $450 to "fix" it...TRIED to charge me another More

by DanPrice17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rob Moore, Timothy Schmaltz
Sep 02, 2014 -

Rick Hendrick BMW responded

Mr. Price, We wanted to follow up as we understand the check was sent some time ago. Also, our Service Manager, Rob, has attempted to contact you to discuss the situation. Please feel free to contact him directly at your convenience. 843.763.8403. Thank you, Sheila

June 29, 2013

I purchased a BMW 750 last month from Chris Compton at Rick Hendrick BMW in Charleston SC. I was having a very hard time finding the perfect car that fit all my unique requirements. I almost gave up. I g More

by travishansen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Compton
Jul 09, 2013 -

Rick Hendrick BMW responded

Mr. Hansen, Thanks so much for your kind words about Chris and Rick Hendrick BMW Charleston. We are so proud of Chris and our entire team for always striving to provide the very best customer care possible and doing whatever it takes to meet our clients needs. We appreciate your business and look forward to a long relationship with you and your BMW. Sincerely, Sheila Thomasson Rick Hendrick BMW Charleston

April 18, 2013

I really enjoyed talking to Stephen Clinch, he was extremely helpful and very informative. The test drive was great and I learned a lot. I can't wait to return and talk about options to get me riding More

by cannonjt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Clinch
Apr 20, 2013 -

Rick Hendrick BMW responded

Thank you! We are certain Stephen will continue to provide you with excellent care as you continue your purchasing journey. Please don't hesitate to contact us at anytime as we are more that happy to assist! Sincerely, Sheila Thomasson Rick Hendrick BMW Charleston

April 15, 2013

From the very beginning, the service at Rick Hendrick BMW of Charleston was great: As an "out-of-town" buyer, Stephen Clinch (dealer), took high resolution pictures as if he were buying the car. He was spo More

by forevertourist
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Clinch
Apr 16, 2013 -

Rick Hendrick BMW responded

You are VERY welcome! Thanks so much for taking the time to let us know about the great customer service you received from Stephen Clinch and Rick Hendrick BMW Charleston. We hope you continue to enjoy your vehicle for years to come. Thanks again, Sheila Thomasson Rick Hendrick BMW Charleston

February 13, 2013

Taisma was an excellent representative for Rick Hendrick BMW. She kept me updated on the status of our repair and worked dilligently to make sure the repair was done properly. We were having our satellite More

by BurkeBG58
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taisma Underwood
Feb 13, 2013 -

Rick Hendrick BMW responded

Wonderful! We are so happy the repair was completed and that Tasima kept you up to date on the progress while you enjoyed the loaner! Enjoy your tunes!

January 22, 2013

Terry was the Service Associate for my CPO service work. He did an outstanding job of checking the system for all updates and repairs. Terry was very friendly and displayed a professional concern that every More

by Alfato135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 22, 2013 -

Rick Hendrick BMW responded

So wonderful to hear, Frank! We are very pleased you think so highly of Terry! He is a real asset to our BMW Service Team. Thanks so much! - All of us at Rick Hendrick BMW

October 17, 2012

Best car buying experience ever- my daughter has wanted a BMW for years and took the plunge this year at Hendrick BMW -Mary Claire was her sales person and I (mother) was with her. We were treated very prof More

by carolannd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
several
Oct 29, 2012 -

Rick Hendrick BMW responded

Thanks so much! We look forward to continuing to serve you, your friends and family!