Rick Hendrick BMW

Teresa Troutman is amazing to work with. She understood my needs and directed me to what would be best for me. She certainly is a trusted advisor who showed empathy and how much she cares. She understood my needs and directed me to what would be best for me. She certainly is a trusted advisor who showed empathy and how much she cares. It was our pleasure to do business with her and the Hendrick BMW organization. I highly recommend. Thank you. More

After being very disappointed at another dealership within the chain, we stopped by to see what Rick Hendrick BMW had in our price and desired feature range. Allison was one of the most pleasant and ef within the chain, we stopped by to see what Rick Hendrick BMW had in our price and desired feature range. Allison was one of the most pleasant and efficient sales associates we've ever met and took care of everything quickly and thoroughly, showing us several models and ultimately selling us a gently used car that far exceeded our expectations while coming in a little under budget. Her manner was very helpful without being overbearing and her product knowledge was excellent. It was the first pleasant car buying experience we've had in years. More

I came in looking at X3s and Josh was so helpful and patient with me. It took a while but we got there! patient with me. It took a while but we got there! More

Mike P. From BMW was professional and easy to work with! We recommend this dealership. From BMW was professional and easy to work with! We recommend this dealership. More

We are sharing this review to warn other families and buyers, especially those considering purchasing a used BMW from Rick Hendrick BMW. We purchased a 2018 BMW X3 from Rick Hendrick BMW and owned the v buyers, especially those considering purchasing a used BMW from Rick Hendrick BMW. We purchased a 2018 BMW X3 from Rick Hendrick BMW and owned the vehicle for just over one year when we were informed by their service department that the engine had failed and required a total engine replacement, quoted at approximately $17,000-20,0000. What made this experience especially troubling was how we were treated once the issue arose. Despite still owing over $20,000 on the vehicle, Rick Hendrick BMW offered our family $600 as a trade-in value. This effectively communicated that, without an engine, the vehicle, its body, interior, wheels, electronics, and remaining components, was considered nearly worthless. The rims alone are worth more than that. After everything we’ve been through, this offer felt deeply insulting and dismissive. We were also told, over the phone, that because we did not always service the vehicle at Rick Hendrick BMW, there was nothing they could do. During our ownership, the only service the vehicle required was routine oil changes, and driving 45+ minutes to the dealership for basic maintenance was not always practical. We were never informed that this would later be used against us in a situation involving a catastrophic engine failure. It is also important to note that the check engine light never came on and still has not, even with the engine deemed failed, raising serious concerns about how sudden and undetectable this issue was for an average consumer. We reached out directly to both the General Manager and the Used Car Manager seeking assistance or goodwill support and were met with indifference. Our concerns were minimized, and our experience was completely undermined. We have three children and relied on this vehicle for school and sports transportation. The lack of empathy, accountability, or effort to assist a family facing a devastating and unexpected failure was shocking. If you are considering purchasing a used vehicle here, especially without a comprehensive warranty, please understand the risk you are assuming and how little support you may receive if something goes wrong. I would never want another family to find themselves in the position we are now. More

Mike was very helpful in the purchasing of our new car. He went the extra mile to make sure we had a good experience. I would recommend him when considering your next BMW purchase. He went the extra mile to make sure we had a good experience. I would recommend him when considering your next BMW purchase. More

Neat, courteous place with well stocked inventory and knowledgeable staff who were helpful and nice. knowledgeable staff who were helpful and nice. More

I came in to look at BMW X2s and I was assisted by Peter Stuarts. He was very nice young man. He told me all about the nice safety features and the showed me how peppy it was. I love the way drives! Peter w Stuarts. He was very nice young man. He told me all about the nice safety features and the showed me how peppy it was. I love the way drives! Peter was very respectful of my time as well. He knew I had a dialysis appointment that day so he kept it quick. More