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Rick Hendrick BMW

Charleston, SC

Overview
Reviews
Vehicles
4.8
1,231 Reviews
Call Dealership (855) 420-1133
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1518 Savannah Highway

Charleston, SC

29407

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Showing 1,231 reviews

April 25, 2025

I always receive excellent service for my vehicle! The best customer service- will always come back More

by Aphort66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Dustin Johnson
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April 24, 2025

Employees are knowledgable of their job, courteous and honest! It’s easy to schedule appointments and courtesy transportation is very much appreciated as well as the snacks. Very clean. More

by Magayon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel, Daniel Lee
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April 24, 2025

Excellent service as usual from the Rick Hendrick service team, esp. my service advisor Daniel Lee. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
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April 24, 2025

Exceptional from start to finish. From the time I pulled into the service bay to show room at pickup. More

by spacker134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alli Mattison
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April 23, 2025

Their customer service is outstanding and the mechanics are knowledgeable and extreme thorough. The service manager Jarod is awesome! More

by dcollier501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Young
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April 23, 2025

Both service and sales are staffed with professionals that are knowledgeable and understand customer service. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Troutman, Nicole Floegel
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April 23, 2025

warranty repair left car was not in a hurry to get it back. loaner was 2024 x1 very confusing car to drive More

by wattsbar.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
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April 21, 2025

Daniel Lee took care of me and made sure my car was in the best condition possible. The young lady who showed me to my loaner was awesome. Everyone was helpful and friendly! More

by mizzkittyjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lee
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Apr 24, 2025 -

Rick Hendrick BMW responded

Mizzkittyjones, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a fantastic day!

April 19, 2025

Dustan Johnson is my service advisor. He takes such good care of me and my car. I have always been 100% pleased with him More

by hopieparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
Report | Print
Apr 22, 2025 -

Rick Hendrick BMW responded

Hopieparker, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick BMW. Please don't hesitate to reach out if there's anything additional we can do for you. Have an amazing day!

April 17, 2025

Terrible experience. Only positive was Allie the service representative. BMW needs to a better job of standing behind their vehicles. Never will buy a BMW again. The repo More

by script2thescreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alli Mattison
Report | Print
Apr 20, 2025 -

Rick Hendrick BMW responded

Hi Script2thescreen, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at (843) 261-5760 at your earliest convenience and we will do our best to resolve this with you.

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