Back

Rick Hendrick BMW

Charleston, SC

4.9
1,484 Reviews

1518 Savannah Highway

Charleston, SC

29407

Directions

By Type

Showing 1,484 reviews

May 30, 2026

Quick and efficient. Their service dept is great. You have to that when buying a vehicle! Max and Robby and Nicole are super helpful and keep you apprised of progress on More

by jk12647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Greene, Nicole Floegel, Adam Ballou, Ian Chaderton, Maxwell Hardin, Robert Barnes
Jun 01, 2026 -

Rick Hendrick BMW responded

Quick, efficient, and a team that keeps you informed every step of the way is the full package! Max, Robby, and Nicole are wonderful representatives of what the Rick Hendrick BMW Charleston service department is all about. And we love that the loaner experience made an impression too. We appreciate you and look forward to seeing you again!

May 29, 2026

This was our 3rd BMW purchase with Sam Morrow and honestly there’s a reason we keep going back to him. He makes the whole process feel easy and never stressful or pushy. He’s always patient, helpful, More

by JaclynMendonca
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Morrow
May 31, 2026 -

Rick Hendrick BMW responded

Jaclyn, three BMW purchases with Sam Morrow is the ultimate testament to the trust and relationship he has built with your family! Easy, stress free, patient, responsive, and always going above and beyond including getting the trade just right is exactly who Sam is and exactly what Rick Hendrick BMW Charleston is proud to stand behind. The fact that you keep coming back says everything and we are so grateful for your continued loyalty. We look forward to being there for number four!

May 28, 2026

Very responsive, on time, and thorough service. I would recommend the service department. Very good a diagnosing problems. More

by samhowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Giacobe
May 29, 2026 -

Rick Hendrick BMW responded

Responsive, on time, thorough, and sharp on diagnostics is the complete package! Keith Giacobe and the Rick Hendrick BMW Charleston service team take real pride in getting it right every time and we are so glad that came through. We appreciate the recommendation and look forward to seeing you again!

May 27, 2026

Teresa Troutman did an excellent job in seeing the transaction through from demo to departure. Andrew, who reviews, explains and authenticated documents is talented and a pro. He should be promoted. A More

by No thanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew - transactional sales closer, Teresa Troutman
May 28, 2026 -

Rick Hendrick BMW responded

Three BMWs and multiple referrals later says everything about the trust you have placed in Rick Hendrick BMW Charleston and we are incredibly grateful! Teresa Troutman delivering from demo to departure and Andrew's professionalism and expertise in walking through every document is exactly the kind of seamless team effort we are proud of. We will absolutely make sure Andrew sees your kind words because he has truly earned them. We look forward to being there for BMW number four and thank you for continuing to send friends and family our way!

May 26, 2026

Nicole in the service dept is awesome ! And Adam in sales is the best you could ever have !--John Price More

by johnpricelaw85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Floegel
May 28, 2026 -

Rick Hendrick BMW responded

John, having an all star in both service and sales is something we are really proud of at Rick Hendrick BMW Charleston! Nicole and Adam are two of the best and it sounds like they both delivered exactly that. We appreciate you recognizing them both and look forward to seeing you again!

May 20, 2026

Just got a new car here and the process was very smooth. The salesperson Ashly went above and beyond to make it one of the better car buying experiences I’ve ever had. More

by nobody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashly, Trae Glidewell
May 27, 2026 -

Rick Hendrick BMW responded

Congratulations on the new car! Ashly has a real talent for making the whole process feel effortless and hearing that it ranked among your best car buying experiences ever is something the entire Rick Hendrick BMW Charleston team is proud of. We hope you are loving every mile and look forward to seeing you again!

May 20, 2026

Mr Barnes was very helpful and understanding about my car's emergent problems and assisted in my decision process.. More

by krausjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
May 27, 2026 -

Rick Hendrick BMW responded

So glad Mr. Barnes was there when you needed him most! Navigating an unexpected car issue is stressful and having someone at Rick Hendrick BMW Charleston who is helpful, understanding, and able to walk you through your options with clarity makes all the difference. We hope everything is running smoothly and we look forward to seeing you again!

May 17, 2026

Had a great experience. Teresa was very helpful and easy to deal with. Thank you. More

by tv608
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Troutman
May 22, 2026 -

Rick Hendrick BMW responded

So glad to hear it! Teresa is a wonderful part of the Rick Hendrick BMW Charleston team and easy and helpful is exactly how we want every visit to feel. Thank you for sharing and we look forward to seeing you again!

May 16, 2026

Easy to schedule with choice of date/time; staff is friendly, professional and makes customer feel valued; reasonable prices. More

by MASONJBOSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Barnes
May 22, 2026 -

Rick Hendrick BMW responded

Everything you want in a service experience right there! Easy scheduling, friendly and professional staff, feeling genuinely valued, and fair pricing is exactly the standard Rick Hendrick BMW Charleston holds itself to every single visit. We appreciate you and look forward to seeing you again!

May 15, 2026

The service was completed in the time indicated when I checked in. The lounge area was full, but I found a seat at a table in the showroom. More

by Jheisel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Johnson
May 22, 2026 -

Rick Hendrick BMW responded

Glad it all came together for you! Dustin Johnson and the Rick Hendrick BMW Charleston service team work hard to deliver on time every time. We appreciate the feedback on the lounge and will keep that in mind as we continue to improve the experience. We look forward to seeing you again!

1
...