Rick Hendrick BMW

Great service team! Always professional and courteous. We leave with a feeling we’ve been dealt with fairly and honestly Always professional and courteous. We leave with a feeling we’ve been dealt with fairly and honestly More

I have been buying cars exclusively from this dealership and specifically with Steven Hilburn since 2019. During this time, Steven and the team at Rick Hendrick BMW have continued to show me that they under and specifically with Steven Hilburn since 2019. During this time, Steven and the team at Rick Hendrick BMW have continued to show me that they understand my needs, value my business and truly care that I am a satisfied customer. I have returned and purchased 6 new cars during this time and I could not be happier with my experience. Keep up the awesome work. More

While on a trip and returning to northern Virginia, we stopped by Rick Hendricks BMW to look at the new iX3 and iX5e PHEV. we met Adam Ballou and he showed us the X5. The color (Manhatten green) and Ta stopped by Rick Hendricks BMW to look at the new iX3 and iX5e PHEV. we met Adam Ballou and he showed us the X5. The color (Manhatten green) and Tartufo leather interior were perfect. Adam initially showed us all the features in the car. We wereso impressed that we returned the next day to purchase the vehicle. Trae Glidewell worked with us to arrange the deal. Initially we wanted to purchase outright, but Trae shoed us that we would save more money if we leased the vehicle. We then met Marley Umphlett for an in-depth run down on all systems in the car. She was very patient with answering all our many questions. We could not have been happier with the service provided by the sales and finance dept. While we live about 600 miles away, I would return to Rick Hendrick BMW of Charleston for my next BMW. Thank you all. More

James Kerr thank you for the exceptional service that you provided during my recent car-buying experience. As a loyal Mercedes owner for many yrs I was initially torn between continuing with Mercedes or expl provided during my recent car-buying experience. As a loyal Mercedes owner for many yrs I was initially torn between continuing with Mercedes or exploring other options. However, James made the process of selecting my very first BMW-not only seamless but truly enjoyable. More

If I could give them 6 stars, I would! They did my regular service quickly and completely. Far exceeded expectations. They did my regular service quickly and completely. Far exceeded expectations. More

I was pleased with how everything was handled . Jerry Pannell did a great job as my salesperson. Marley was my genius and she was excellent! Jerry Pannell did a great job as my salesperson. Marley was my genius and she was excellent! More

Quick courteous efficient had the parts I needed and able to install them that day to install them that day More