Rick Case Kia Sunrise

BEWARE!!!!! SOMETHING WAS WRONG WITH OUR BREAK LIGHTS AND THEY "CLAIMED" THAT SOMEONE PUT WIRES IN OUR CAR WHEN WE DIDN'T EVEN TOUCH THE CAR!!! NOW THEY ARE CHARG SOMETHING WAS WRONG WITH OUR BREAK LIGHTS AND THEY "CLAIMED" THAT SOMEONE PUT WIRES IN OUR CAR WHEN WE DIDN'T EVEN TOUCH THE CAR!!! NOW THEY ARE CHARGING US FOR SOMETHING THAT WE HAD NOTHING TO DO WITH!!! SO IT SEEMS TO ME THEY JUST WANT YOUR MONEY AND A BUNCH OF LIARS!!!! DO NOT GO TO KIA ANYWHERE BECAUSE IF ONE IS LIKE THAT THEN THEY ARE ALL LIKE THAT!!! SCREW YOU KIA!!! IL MAKE SURE THIS GOES WORLD WIDE AND IF I HAVE TO GET HELP ME HOWARD INVOLVED BEST BELIEVE I WILL. More

Chris Ayala I had the pleasure of meeting Chris Ayala at Rick Case Kia. He was helpful, efficient, professional, courteous, very knowledgeable and kept me up to d I had the pleasure of meeting Chris Ayala at Rick Case Kia. He was helpful, efficient, professional, courteous, very knowledgeable and kept me up to date during the service of my Kia. I came in without an appointment and was treated right away. I am definently coming back for all my service. Very grateful! Thank you again Chris and everyone at Kia. More

BEWARE!!!! We were given a price by the salesman and when we got there they wouldn't honor it. Had a cashiers check made out for price STAN told us, but manager We were given a price by the salesman and when we got there they wouldn't honor it. Had a cashiers check made out for price STAN told us, but manager said salesman misunderstood. Walked out the door! Untrustworthy, liars, and not worthy of your business!! More

Superb The dealership and all the employees have been helpful and courteous now and in the past. I feel comfortable dealing with them, honesty and integrity The dealership and all the employees have been helpful and courteous now and in the past. I feel comfortable dealing with them, honesty and integrity all around. More

Buy a car Thomas iturri is excellent the same Steve and Ted !! Im very happy in this deeler. I love my new kia sorrento happy. Happy!!!! Very nice service Thomas iturri is excellent the same Steve and Ted !! Im very happy in this deeler. I love my new kia sorrento happy. Happy!!!! Very nice service More

I think Andy is the best at Rick case As I came Andy &everybody was so helpful &I kind treated me as if they had already knew we are family now at Rick case sawgrass👍👍👍 As I came Andy &everybody was so helpful &I kind treated me as if they had already knew we are family now at Rick case sawgrass👍👍👍 More

Great customer service! Salesman was professional and knowledgeable. Took the time to make sure we were satisfied with payment price and overall cost of the car. Gave us peac Salesman was professional and knowledgeable. Took the time to make sure we were satisfied with payment price and overall cost of the car. Gave us peace of mind! More

Customer Error Understanding/Assistance I traded in my 2014 lease after 3 years, 36 months. All contracts were signed and part of the deal was that they would make last payment on the lease. I traded in my 2014 lease after 3 years, 36 months. All contracts were signed and part of the deal was that they would make last payment on the lease. I told them i only had one payment left. As their payment form was me making last payment and them sending me a check. So when home Sunday i was going to make the final payment early in good faith that Rick Case Kia would send the check. I mean, i got the 2018 Kia SXL Turbo right outside. Well, come to find out while making said last payment it comes to my attention that i am in fact in a 4 year lease, 48 months. Yes, i am paying more per month than original. Yes, I did mistakenly say i had only one month. Yes, they should have double check since i was using the same financier (Kia Finance). But the help i got from the sales kid Tomas was amazing. The help Ted Goldberg gave me with trying to find a solution was amazing. The help i received after i told Ted that i couldn't agree to the new terms and returning the lease was the next option was great. Anthony the Sale Manager who ran numbers this way and that way to come to an agreeable solution topped it off. We met more to my side than Kia's. To keep us as customers they gave a little now for a satisfied customer. The only thing better that could have came from my mistake is that i fast forward a year and started then. AKA: this was the better of the best solutions after we, Kia and myself, made unknowing mistakes as people do. Thank You Kia, Bryan C. More

Awesome! I was treated great as soon as I walked through the door. Herb and the dealership were very professional and caring! Five star treatment from beginnin I was treated great as soon as I walked through the door. Herb and the dealership were very professional and caring! Five star treatment from beginning to end!! The process was painless and you will get the deal your looking for. I definitely recommend!! More

Great vehicle and great customer service!! The staff is very friendly. My salesman Wolfgang Ruiz was so kind, polite and knowledgeable. He was never pushy because my first visit was just to get The staff is very friendly. My salesman Wolfgang Ruiz was so kind, polite and knowledgeable. He was never pushy because my first visit was just to get info and test drive the car; however; he was still very attentive and polite. I went back today (3 weeks later) with my daughter, because the car is for her and we were going to go to 2 or 3 dealerships and just see what she liked. Our intent was to just get info and return next week with her father to make The purchase. Wolfgang again provided us with 5-star service, she loved the car, we made the deal and left with the car today (without even visiting the other dealerships and without dad)!! Great experience!! Thanks Wolfgang snd the entire team 😊 More