Rick Case Kia Sunrise

Thanks again Jamal! This was the second time I purchase a vehicle from Rick Case Kia in Sunrise FL. From a past great experience I went in asking for Jamal by name. Gla This was the second time I purchase a vehicle from Rick Case Kia in Sunrise FL. From a past great experience I went in asking for Jamal by name. Glad to know he was still there. Although he was now in a different department he still made sure he was with us the entire step of the way. We are very impressed by his honesty and such inviting spirit. I totally recommend everyone should have to train with Jamal on how to make customers feel while making such a big decision like buying a car. Thanks again! Laz & Jessi More

Great seller Mr Juan C ! Juan Concha went over and beyond to get my father the car he wanted. My father is old fashion and hard to pleased but Juan Carlos was very patient and Juan Concha went over and beyond to get my father the car he wanted. My father is old fashion and hard to pleased but Juan Carlos was very patient and found the best deal for him. My dad couldn’t be happier!!! Big thanks. More

Kia Sportage 2019 My review of the dealer was excellent. I was recommended by a co-worker of mine. I really liked the friendliness of everyone. Herb Sedler was excellen My review of the dealer was excellent. I was recommended by a co-worker of mine. I really liked the friendliness of everyone. Herb Sedler was excellent, very outgoing , nice, courteous, friendly, sufficient, knows his expertise in his role. I would recommend anyone to him. I would surely buy another Kia in the future. Thank you so much. More

It was great!! Thank you so much javier you were great!! The attention was amazing every one was so nice and they always find a way to get u the best deals for the b Thank you so much javier you were great!! The attention was amazing every one was so nice and they always find a way to get u the best deals for the best cars of the year I definitely recommend!! Jamal is the best finacist too he is really nice and helpful!! More

Great experience! I have never had such a pleasant experience at a dealership before! The salesman was so genuine and helpful. He took his time with us and everyone w I have never had such a pleasant experience at a dealership before! The salesman was so genuine and helpful. He took his time with us and everyone we came in contact with was very nice. I highly recommend Sunrise Kia. I will definitely go back! More

Pleasant and painless From the beginning hasel free, given a chance to review all models and than was approached by Christian my salesman. He listened to my needs and than From the beginning hasel free, given a chance to review all models and than was approached by Christian my salesman. He listened to my needs and than allowed me to choose what was best for me. This was probably the easiest visit to a car dealership in my life. Everyone was very pleasant and the showroom very clean and accommodating. To the team at Sunrise KiA thank you for making this experience a pleasant one. I hope that the same will be reflected in your service Department in the future. More

Excelente servicio al cliente, nos aclaro todas nuestras dudas y nos ayudo a conseguir el carro que queriamos Voy a recomendarlos con nuestros amigos Muchas gracias al cliente, nos aclaro todas nuestras dudas y nos ayudo a conseguir el carro que queriamos Voy a recomendarlos con nuestros amigos Muchas gracias Javier por tu excelente servicio More

Unprofessional service manager: Elvis Gamez Incident 1) I waited over 3 hours for an oil change while they were not busy and they refused to work on my car. I had to talk to the manager to get m Incident 1) I waited over 3 hours for an oil change while they were not busy and they refused to work on my car. I had to talk to the manager to get my car out of their shop because it was visibly idle in the same spot I had left in...for 3 hours. Incident 2) seeking help for a faulty steering wheel, they laughed in my face and dismissed my explanation for having a broken steering wheel. They were planning on overcharging me $300 for a $180 part. Elvis Lopez was the only professional working there. More

Condescending I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” Ozzie that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back (Juan Carlos didn’t speak) smh. Never ever do business here! More

First time car buyer I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping I am a 29 year old woman and I was taking my parents on vacation and decided to stop and purchase a car on the way to Boca Raton. I had been shopping for a 2017-2018 Sportage EX with the premium package at several dealers throughout the week and knew exactly what I wanted and how much I wanted to pay. The initial saleswoman brought in her “closer” that was very rude to me in front of my parents! The sticker price was fine... they tried to add a $1,290 conditioning fee on a 2018 Sportage with only 9k miles. I explained that I understand they want to make a profit, but a bogus fee was not okay. I refused to pay the full price and told them I would purchase the vehicle if they reduced that fee by $890. The closer came down by $750ish. I requested he throw in a set of mats and we could proceed. He told me that the mats were worth $270 and he would not provide them (and we know the dealers get mats in bulk at a deeply discounted rate), that he was doing me a favor by reducing that fee and that he doesn’t need to sell me the car. I waited for a smile... a laugh... anything to let me know that he didn’t actually insult me in front of my parents. I clarified, and asked if he meant that he could sell to anyone and doesn’t want my business. His reply was “Oh, absolutely!” My father did not appreciate the disrespect and told the man there was a better way to negotiate and to not insult his daughter. Needless to say, we took our money elsewhere, because the salespeople would prefer to lose a $25k sale over $890/$750 + floor mats. I was nothing but respectful and upfront with their staff, didn’t haggle over the sticker and simply wanted a bogus fee reduced. Terrible terrible service... almost forgot that two salespeople looked me in the eye when I walked in for about 15 seconds, to which I loudly said Hello!! to them first. Only one responded back smh. Never ever do business here More