Rick Case Hyundai Plantation - Service Center

Car had been damaged by the dealership but service manager would not take responsibility and was insinuating the damage had been done prior. Service manager Colin L. was very argumentative and not se manager would not take responsibility and was insinuating the damage had been done prior. Service manager Colin L. was very argumentative and not service oriented. Issue remains unresolved More

This dealership is very welcoming, curtious and you are attended to right away, it’s a nice quiet atmosphere. attended to right away, it’s a nice quiet atmosphere. More

For the most part my first time experience at this dealer went well today , thanks went well today , thanks More

Rick Case and the service advisors there worked with me through a time when my car had serious damage. They worked very professionally with the adjusters and kept me in the loop at all times. I highly reco through a time when my car had serious damage. They worked very professionally with the adjusters and kept me in the loop at all times. I highly recommend them in the town people not to go anywhere else More

I am completely satisfied with the work. I had a problem with vibration. The vibration is gone and it works perfect. I had a problem with vibration. The vibration is gone and it works perfect. More

Every employee smiling and making sure we were helped. Tony Vrena was our rep. Took good care to explain what was going to be done for our second 7000 mile check up. Tony Vrena was our rep. Took good care to explain what was going to be done for our second 7000 mile check up. More

Excellent service today car was covered under the warranty attendant Robert was very nice everything worked very well warranty attendant Robert was very nice everything worked very well More

They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More

Having owned Mercedes and BMW for the last 14 years, I can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the custome can’t begin to explain how this dealer sucks in comparison. From the phone call to schedule the service, to walking into the dealership, the customer service is zero!! More

It is sad when professionals have to blatantly lie to cover their incompetence. So is the case with Rick Case Plantation Service department from their manager to Robert the Service Advisor. When told the cover their incompetence. So is the case with Rick Case Plantation Service department from their manager to Robert the Service Advisor. When told there was only one car in the household, we’re told not eligible for loaner car because it was not a mechanical issue. When asked to drive the car without air conditioner until part arrived, my husband explained, I am a Cancer survivor whose right lung was adversely affected. Facing breathing challenges with Florida’s weather. Nothing! Not only were we assured with a loaner car, the part came in, lied when it came in and a week later my husband and I are without our car. This is tragic. . More