Rick Case Hyundai Plantation - Service Center

I was assured by Tom that they will charge me for 1 hr labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their in labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their invoice they would charged me for the parts that was paid already in my previous visit. Overall poor service but expensive repair. More

I stopped into Rick Case Hyundai service department on a Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) and that I should call to make an appointment. Today, August 16, 2024, I and was told that the first available date for an appointment is September 11, 2024. Unbelivable. More

Great service good sales people and service people. Tom Owens has always taken care of me real well. Tom Owens has always taken care of me real well. More

Worst service ever! Brought my car for an oil change with an appointment after 2 1/3 hours of waiting I had to ask how much more time was going to take and they just sta Brought my car for an oil change with an appointment after 2 1/3 hours of waiting I had to ask how much more time was going to take and they just started to work on my car! Said sorry we are short of staff. More

This service dept is sad. For the first time on a new vehicle purchase they did not perform the standard services I was promised with my new vehicle purchase. Not only did the For the first time on a new vehicle purchase they did not perform the standard services I was promised with my new vehicle purchase. Not only did the dealer have the truck 4 hrs. I was told 2. I called into the dealer for two hours getting the run around on status of completion. I had to drive there myself to be told by the advisor she didn’t know I was calling in. After I left my paperwork told me my tires weren’t rotated. This is a dealer and Hyundai standard . Again brand new vehicle purchased from this dealership. Nope. I call back Angie the service advisor didn’t even know why. She is the advisor over my service, handed my my paperwork before I left to not tell me. I schedule an appointment at 8:00am. Dropped off at 7:30am. Took till noon and the services weren’t even done. Manager took all day to call me to invite me back. Then questioned the tires I had. This is a brand new vehicle bought at this dealership?!? xxx is going on in this place. I won’t be back. I paid for these services at purchase. I won’t be back. More

Samuel was very awesome. Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case i Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case is lucky to have him. More

Incompetence or crooked? You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I p You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far the newest tire on the car and they destroyed that one. They claim they did the right thing through video evidence in the shop however, after searching complaints on them this seems to be a common tactic at Rick Case. As the video evidence does not show anything but the guy changing the wrong tires on the car. The service Manager lied to me saying they would replace my tires at no cost. More

Service staff seems to be overwhelmed. They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to addr They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to address the issues. Once we arrived to get the car they said was ready, we then waited 20 minutes for them to bring it up. Not the service level advertised to use when we bought. More

The service is Regular. The attention is regular. The courtesy is Regular. The knowledge is regular. Not bad, only regular. The attention is regular. The courtesy is Regular. The knowledge is regular. Not bad, only regular. More