Rick Case Hyundai Plantation

Service staff seems to be overwhelmed. They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to addr They don't communicate well about your car. Didn't explain the service that would be performed on the car, but Serv. Manager Crespo did well to address the issues. Once we arrived to get the car they said was ready, we then waited 20 minutes for them to bring it up. Not the service level advertised to use when we bought. More

The service is Regular. The attention is regular. The courtesy is Regular. The knowledge is regular. Not bad, only regular. The attention is regular. The courtesy is Regular. The knowledge is regular. Not bad, only regular. More

My experience with the service department regarding my 2020 Palisade's TPMS system issue was disappointing. Despite being charged $347 for 1 hour of labor to reprogram a wheel sensor, the problem persiste 2020 Palisade's TPMS system issue was disappointing. Despite being charged $347 for 1 hour of labor to reprogram a wheel sensor, the problem persisted. Upon returning, my service advisor, Samuel, acknowledged the initial error but assured me it was resolved. Unfortunately, the fault recurred shortly after. Even after mentioning a relevant TSB (TSB#21BE001H), which the technician supposedly had, the issue persisted. Despite leaving my vehicle at the dealer for 12 days, the TSB was not completed. Notably, there were no notes added to the ticket, complicating future diagnoses. This lack of resolution and attention to detail was disappointing and frustrating. More

Thank you salesman Bob Boyle for making this an excellent, fun and easy car buying experience. excellent, fun and easy car buying experience. More

They confirmed with me before I left that the car was there knowing I had 2 hours to drive to get there. The car had long been sold. Yeah that old trick that keeps people confident in business dealings there knowing I had 2 hours to drive to get there. The car had long been sold. Yeah that old trick that keeps people confident in business dealings...needless to say they lost my business. Unethical tactics without a doubt. More

While we started off on a bad note, my service advisor did end up doing their best to assist me with my issue. I understand that it wasn’t easy on both ends, I was stressed about a car I just got having t did end up doing their best to assist me with my issue. I understand that it wasn’t easy on both ends, I was stressed about a car I just got having transmission issues, and sort of arguing with my service advisor, which didn’t help his job in any way. But his continued efforts to help me with my situation worked in my favor because the dealer was able to get my entire service covered. I’m glad they relieved me of this, and I would definitely recommend talking to this dealership about your issue so that they can further assist you to the best extent possible. More

Terrible experience, worst customer service experience ever from Mr. Samuel Patterson. Same kind of service cost double in just 6 months apart. I feel like I've had have been robed. On 09/07/2023 I paid $ ever from Mr. Samuel Patterson. Same kind of service cost double in just 6 months apart. I feel like I've had have been robed. On 09/07/2023 I paid $84.79 for a oil change and tires rotation then on 03/14/2024 I paid for the same service $173.11 including a new daytime running bulb light (already out) that supposed to last longer then the cheap that I have been using (Mr Samuel Patterson words). At the end was paid the amount take or leave it kind of situation. Ugly!!! More

These dealership love them rate them How do I tell everybody to replace they're very great I love them everybody to replace they're very great I love them More

Service was excellent. Thank Angie Phagoo for your amazing service Good job wish the best for you Thank Angie Phagoo for your amazing service Good job wish the best for you More

Great service. Jimmy was very helpful and knowledgeable. My service was for recalls on my vehicle. Jimmy was very helpful and knowledgeable. My service was for recalls on my vehicle. More