Rick Case Hyundai Plantation

Predatory, disorganized, unethical, SCAM “dealership”! When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so th When I was moving to the USA, I saw the car I wanted at the price I wanted online. I called ahead and tried to pay $16,000 cash over the phone, so that I could get off my ~35 hour flight with my baby and bags in tow, pick up the car, and drive off. We agreed to the price, they said it was mine, I got insurance. When I landed in the USA, I spent $200 on an Uber to the dealership with my family and luggage in tow, having been assured we would be in and out in under an hour - just to be told they made a mistake and didn’t have the vehicle I purchased after all. They can’t look up their inventory online, so they drove me around the lot for an hour only to determine they didn’t have a similar vehicle for sale under $28,000 and instead INSIST I should finance a $35,000 new vehicle (no thanks.) They were rude, pushy, and outright nasty when I didn’t cave into their pressure. Waste of $300 on Ubers to/from, waste of three hours of my time while exhausted. It is inexcusable they don’t know what inventory they have. The GM Feras refused to speak with me and never returned my calls. Ended up going to Arrigo and it was night and day, a clean honest transaction with a reputable dealership - highly recommend not bothering with Rick Case. More

Price of a car on internet $23,799. 00. Called. ME: I'd like to buy this car. CARLOS: okay. It's 23,799.00 plus $799.00. Plus taxes. Out the door. Drive to dealership. ME: I want to test 00. Called. ME: I'd like to buy this car. CARLOS: okay. It's 23,799.00 plus $799.00. Plus taxes. Out the door. Drive to dealership. ME: I want to test drive car. IRVIN: That price you were quoted was 'just to get you in here, but I'll work a deal'. Driving car. IRVIN: How about if I can get you $23,799.00 plus taxes. ME Sold. Later. IRVIN: adding $799.00 + 575.00 plus adding 2000.00 hidden in total. I leave. IRVIN: if you reconsider call me. Today car on internet $23,288.00 Called. Me: I'll take the deal now. IRVIN: My managers said no, new month. ME: But you said if i want to reconsider and I have a quote in my hand. Although you added wrong by $2000.00. IRVIN: You're right we did add wron, but my manager will only honor the addition wrong price. ME: Okay, I'll pay $23,799.00 + 799.00 + 575.00 plus taxes. IRVIN: Sorry, no, we raised the price of the car. More

Buyers beware! I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible fo I purchased a certified pre-owned vehicle with 31,000 miles on December 26th. Shortly after the problems began. My vehicle that is responsible for getting my children and I around town does not reliably start. I called service on May 17th and their soonest appointment is June 6th. My car finally stopped working a few days shy of the appointment and was towed to the shop. The shop refuses to look at it until the appointment day and has advised that I need to pay nearly $300 for them to look at it. I thought I would be safe spending the extra money to purchase a certified pre owned vehicle through what I thought to be a reputable dealer. Unfortunately Hyundais pre owned program is not what you would think. Having a certified pre-owned does not ensure that your vehicle will be looked at in a timely manner. The fact that they are asking for money upfront is appalling. My vehicle has been properly maintained, it’s sad to see such an expensive paper weight in my driveway. I would not recommend Hyundai or Rick Case dealerships to anyone. They only want your money and DO NOT stand behind their product. I had heard that Hyundai had come a long way but sadly that does not seem to be the case. Beware of spending your money with Rick Case Hyundai. The customer service ends the moment you drive off of their lot. 7 months later got to replace the battery. More

This service dept is sad. For the first time on a new vehicle purchase they did not perform the standard services I was promised with my new vehicle purchase. Not only did the For the first time on a new vehicle purchase they did not perform the standard services I was promised with my new vehicle purchase. Not only did the dealer have the truck 4 hrs. I was told 2. I called into the dealer for two hours getting the run around on status of completion. I had to drive there myself to be told by the advisor she didn’t know I was calling in. After I left my paperwork told me my tires weren’t rotated. This is a dealer and Hyundai standard . Again brand new vehicle purchased from this dealership. Nope. I call back Angie the service advisor didn’t even know why. She is the advisor over my service, handed my my paperwork before I left to not tell me. I schedule an appointment at 8:00am. Dropped off at 7:30am. Took till noon and the services weren’t even done. Manager took all day to call me to invite me back. Then questioned the tires I had. This is a brand new vehicle bought at this dealership?!? xxx is going on in this place. I won’t be back. I paid for these services at purchase. I won’t be back. More

I purchased a Hyundai Tucson certified preowned 3 weeks ago and shortly after it needed service. It turns out that the front tires are very old and there is a leak in coolant that requires immediate mainte ago and shortly after it needed service. It turns out that the front tires are very old and there is a leak in coolant that requires immediate maintenance. I paid an incredible amount of fees for this things to be good to go for awhile and yet I will have to deal with it. I don’t know if it was laziness in the checking process, or they just tricked me, but it’s terrible by them to sell a car in that condition. More

Samuel was very awesome. Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case i Patient, understanding and explained the details of what specifically needed to get done on my vehicle. He is a great fit for the company Rick case is lucky to have him. More

Never ever will I buy a Hyundai again. Service department is terrible. so I have miss a whole days work and sit the entire day to get their crappy car repaired my horn stopped working an Service department is terrible. so I have miss a whole days work and sit the entire day to get their crappy car repaired my horn stopped working and it us ver dangerous to drive without it. They did not care do if zI have an accident I will hold them responsible and sue them. They had time if they felt like it to fix it today. But since no ine cares. I might just go and turn this crap in and get a Ford never had issues with a Ford More

Stephano was GREAT! He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent He explained everything without room for confusion which is sooo important when making any kind of purchase so big like a new vehicle. He even spent time after we signed the deal explaining each and every detail of the car. Amazing guy! More

Incompetence or crooked? You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I p You be the judge… Brought my care in for service at Rick Case Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far the newest tire on the car and they destroyed that one. They claim they did the right thing through video evidence in the shop however, after searching complaints on them this seems to be a common tactic at Rick Case. As the video evidence does not show anything but the guy changing the wrong tires on the car. The service Manager lied to me saying they would replace my tires at no cost. More