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Rick Case Hyundai Plantation
Fort Lauderdale, FL
2,580 Reviews
In 1986, Rick Case Automotive Group opened America’s first Hyundai dealerships in Fort Lauderdale, FL and Atlanta, GA and became the nation’s largest dealer.
In only its first month of operations, the Fort Lauderdale, FL dealership became the largest volume dealer in all of South Florida. Throughout the history of the Rick Case Hyundai dealerships, the Rick Case Automotive Group has always offered customers exclusive benefits such as a unheard of 20 year / 200,000 miles nationwide warranty on all new Hyundai purchases.
In addition to delivering unrivaled service and quality automobiles to all Rick Case customers, the Rick Case Automotive Group also contributes to the community on a philanthropic level. Many children are not fortunate enough to have a bike of their own. Fortunately, the Rick Case Bikes for Kids program, founded in 1982 by Rita and Rick Case of the Rick Case Automotive Group, has been making that dream a reality for needy children going on for 28 years. Rick Case Bikes for Kids makes it easy to get involved and help a child in need. Bikes in good condition are being collected at all Rick Case Automotive Group locations and then donated to a child in need for the holiday season. Rick Case believes your business is only as strong as the community around it, so it is important to support local residents and children, especially in their time of need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:30 AM - 9:00 PM
Saturday 9:00 PM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,580 reviews
December 31, 2024
Worst EXPERIENCE EVER! ! Lied to about the price, was told I would get a $5,000 rebate. I was charged over $3,200 the MRSP price. Was tricked into signing under false preten ! Lied to about the price, was told I would get a $5,000 rebate. I was charged over $3,200 the MRSP price. Was tricked into signing under false pretenses. Was kept in the dealership for over 6 hours. Came in the next day to return the car and get my trade in back, but they told me it was too late, even though on their website it states you have 5 days to return a car. SO now I'm stuck with this overpriced car I can't afford More
by instantkarma7
December 20, 2024
after texting with my salesman CHAD i decided to turn in my 2022 hyundai lease and obtain a new lease on a 2025 Chad assured me on multiple occasions that the dealership would buy my car off lease and they my 2022 hyundai lease and obtain a new lease on a 2025 Chad assured me on multiple occasions that the dealership would buy my car off lease and they would absorb my excess miles and make my last payment. That turned out to be them committing fraud. They turned my suv into hyundai which generated a $2300 bill to me I'm sure that they have committed this on many other consumers. Avoid rick case plantation hyundai and definately avoid CHAD. I am in the process of taking legal action against them More
by Happy man
Employees Worked With
chad
October 04, 2024
I was assured by Tom that they will charge me for 1 hr labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their in labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their invoice they would charged me for the parts that was paid already in my previous visit. Overall poor service but expensive repair. More
by Maria
Employees Worked With
September 21, 2024
I’m so happy be there people very nice and helpful customer service very good my salesperson the best customer service very good my salesperson the best More
by V_juana
August 16, 2024
I stopped into Rick Case Hyundai service department on a Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) Saturday due to dashbord lights signaling. The advisor (Autumn Mensick) informed me that it was probably a sensor issue (related to lane indicator) and that I should call to make an appointment. Today, August 16, 2024, I and was told that the first available date for an appointment is September 11, 2024. Unbelivable. More
by pppete33027
Employees Worked With
August 11, 2024
Excellent service and complete and prompt answers to all my concerns clear and fast service my concerns clear and fast service More
by Florvilmarcia
August 07, 2024
I arrived about 10 late, for my maintenance appointment. Friendly staff, atleast 3 staff members came out to greet me. Also there was tree triming big trucks in the service area. My service advisor: Jesus Friendly staff, atleast 3 staff members came out to greet me. Also there was tree triming big trucks in the service area. My service advisor: Jesus Martinez greeted me with a smile. He had a tablet in hand walked around my car, took pictures, etc. Reason for visit: gas tank latch hard to open, hit and pull to open. The wait time was long, Jesus Martinez did give frequent updates. Overall visit: very good. More
by Whrid19
Employees Worked With
Jesus Martinez, service advisor
August 06, 2024
Great service good sales people and service people. Tom Owens has always taken care of me real well. Tom Owens has always taken care of me real well. More
by Gnfats0925
July 31, 2024
I traded in my lease vehicle and purchased a used car. They told me the new car went through services to make sure it is up to par. The vehicle was never serviced and I paid for the service out of my pock They told me the new car went through services to make sure it is up to par. The vehicle was never serviced and I paid for the service out of my pocket. I had to buy a new battery after 2 weeks in the new used car. Lights weren’t working. It also needed an oil change. Don’t let them lie to you about servicing their used vehicles. I have bought a couple cars from them, but this time the sales man lied about it being serviced. I’m done with this dealership. Out More
by donovansmall27
Employees Worked With
July 16, 2024
Worst service ever! Brought my car for an oil change with an appointment after 2 1/3 hours of waiting I had to ask how much more time was going to take and they just sta Brought my car for an oil change with an appointment after 2 1/3 hours of waiting I had to ask how much more time was going to take and they just started to work on my car! Said sorry we are short of staff. More
by Ximeab
Employees Worked With
Christian
