Rick Case Hyundai Duluth

Deceptive Tactics and Wasted Time — Be Cautious I had an extremely frustrating experience with Rick Case Hyundai Duluth that felt like a clear bait-and-switch. I first saw a $500 used car coupon on th an extremely frustrating experience with Rick Case Hyundai Duluth that felt like a clear bait-and-switch. I first saw a $500 used car coupon on the dealership’s official website and submitted my contact info. I was contacted by Danial Liscano, who identified himself as being from Rick Case Hyundai. He never mentioned he was from a BDC (business development center) and not part of the local dealership sales team. He sent me an OTD quote of $28,596 for a used vehicle (see attached screenshot), though the online price showed $24,933. I clearly told him I wouldn’t pay for unnecessary add-ons like the Appearance Package and applied the $500 coupon. Based on the car’s age on the lot (over 6 weeks), I offered $23,500 OTD and was told by Danial that this should be possible if I came in. Taking his word seriously, I took time off from work, drove over an hour in bad weather, only to be told that Danial was not onsite. I was handed over to Eric, who had no context and gave me a higher quote than Danial’s — over $29,000 OTD. When I showed the messages, Eric tried to shift the blame, saying Danial didn’t formally agree, even though everything was in writing. Eventually, the GM got involved and blamed the BDC, saying they aren’t part of “his team.” He even falsely claimed the vehicle had only arrived 5 days ago, contradicting the online listing. Instead of taking ownership, he sarcastically offered me gas money (even though I drove an EV) and made a weak offer to reduce the price by $1–$1.5K — which doesn’t even cover the unnecessary markups they added. Bottom Line: This was a textbook bait-and-switch experience. The communication was deceptive, the in-person process was unprofessional, and the dealership took no real accountability for misleading a serious buyer. I lost over 6 hours of my time — all because of false promises made to get me through the door. Please be cautious before trusting online quotes or “BDC” reps from this dealership. I have screenshots but there is no option to attach them here. More

Andrew was great to work with, he was very knowledgeable and helpful. He did not press us to buy, and allowed us time to talk and consider our purchase. and helpful. He did not press us to buy, and allowed us time to talk and consider our purchase. More

bought a Genesis GV80 from Rick Case and couldn’t be happier with the experience. I’m a pretty direct communicator — I don’t want to be sold or pressured. I want access to the cars, time to think throug happier with the experience. I’m a pretty direct communicator — I don’t want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I’ve made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround — just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style — which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience. More

i won't every do business with Rick Case again! It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund It's been since February 23, 2025, since I canceled the policy! It's been 5 weeks according to the finance manager Maeco Williams saying my refund check was mailed! I didn't receive it! I contacted the general manager, Mark Johnson, after the fifth week, he assured me that it was mailed. Today is the 3rd week according to him and I still have not received my check! The company is located in Duluth, GA, I live in Stone Mountain, GA! 20 min away! The sad part is I can't believe a company this big would toy with someone for this little amount of money! They won't honor their end of the deal! I have admitted fault, changing numbers on the contract, giving false numbers to the protection service company and they still won't pay me my refund! More

They keep telling me my refund is in the mail, and it's been since February 23, 2025, and I still have NOT received my refund! They just keep lying! been since February 23, 2025, and I still have NOT received my refund! They just keep lying! More

Steve Frick had no business dealing with customers. . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is th . He raised his voice and proceeded to gas light me after he offered me a sale price and I accepted it. He makes used car salesman look good he is that cold and callous. More

A Criminal Enterprise: The service department at Rick Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to o Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to open from the outside. Opening it from the inside works fine. I finally decided to get this taken care of and did an internet search to make sure it wasn't a simple issue I could resolve myself. Within several minutes realized that this problem is common with Hyundai Elantra owners of cars from 2017 - 2021. Definitely a manufacturing issue but no public recalls on the issue. There a quick one time temporary fix but once the door is locked the problem comes back so owners have to take the cars in to have the door lock actuators replaced. I'm a single man, in my 50's whos children are grown and out on their own. I barely have passengers in my car unless it's the grandkids who sit in car seats in the back. So there's no way my door lock actuator should be worn out due to normal use. I've never had to get one replaced with any car I've owned previously. I scheduled a service with Rick Case, in Duluth, to have this resolved. They call me about 4-5 hours later to say we have to replace the door lock actuator and parts and labor will cost $589.59!!!!! GTFOH! I said absolutely NOT. I'll be there to pick it up don't fix anything. I'm not going to pay you to resolve what clearly is a manufacturing issue. I finally arrived to pick up my car and these xxx!ng criminals hit me with a $243.32 DIAGNOSTIC fee! Are you kidding me?!?!?!? How much diagnosing did you have to do to determine the door lock actuator has to be replaced. It took my several minutes doing an internet search. So on top of the diagnostic fee they charged me I can now bring it back anytime to pay $589.59 to fix the door lock actuator. A total of $832.91 to have them fix an issue with their manufacturing with their 2017-2021 Elantras. Now here's the kicker. I called my local independent mechanic and had him give me a quote to get that door lock actuator replaced and the total including parts/labor....$345!!!!!!!!!!!!! Needless to say the criminal enterprise at Rick Case Hyundai, in Duluth, will never see me again. I will also report this to the BBB. I'm curious about manufacturers over charging customers to fix known manufacturing issues on their automobiles. RIDICULOUS!!!!!!!!!!!!!! More

I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were a 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you. More

Great customer service. . and the time waiting for the car repair was quick that what he said . and the time waiting for the car repair was quick that what he said More