Rick Case Honda

I wish I could say that I had the same positive experience. Instead, the Salesman and Finance Mgr "Packed the Payment" with 3 additional packages/services & coverage that I was told was already inc experience. Instead, the Salesman and Finance Mgr "Packed the Payment" with 3 additional packages/services & coverage that I was told was already included automatically. The Finance Mgr, Rafael Castilho misled me, kept the contract from me for 18 days before emailing them to me. (This is when I was finally able to review my papers & saw all of the misrepresentation in my purchase deal). Sadly, I declined purchasing the model I really desired, which was the CR-V Hybrid Sport Touring, due to the price increase. However, had they not packed my payment, which is illegal, I could have left with the Touring, instead I left with the Hybrid Sport, that was as far as I could handle financially, in result of the increased payment that was a result of the unauthorized extras they unscrupulously attached. The GM has not been a bit of help to me. She is well aware of my situation, and that even my personal information was leaked by the Finance Mgr, as he also breached R.C.H. security, when he somehow had my documents in his personal email. I will never trust Rick Case Honda. They have not offered an investigation on the facts of this deal, or their unethical employees. I would love to ask Rita Case for assistance. Attorney General has been notified, and I will continue to seek help in making this purchase deal accurate. By the way, this was my second vehicle with R.C.H. Rey was amazing and professional and fair 3 years ago when I leased my Accord 2.0t. More

Great job on my car. Honest and upfront about how much everything was going to cost. Honest and upfront about how much everything was going to cost. More

Great service department. Brought my car in for an early morning appointment did not have to wait they took the car I waited in the service lounge and I was updated during the Brought my car in for an early morning appointment did not have to wait they took the car I waited in the service lounge and I was updated during the appointment. I continue to do my service appointments at Rick Case. More

Thank you Shaher Husein for making the deal easy and fast. I Highly recommend him. fast. I Highly recommend him. More

Excellent Service! ! The best deal maker I will Recommend 100% to friends and family! Thank you 😊 ! The best deal maker I will Recommend 100% to friends and family! Thank you 😊 More

No honesty, Express Service Dept. , advisor Mr. W adds items (services) w/o approval, charges, unless you ask for detailed invoice, closely read detailed invoice staff member wouldn’t , advisor Mr. W adds items (services) w/o approval, charges, unless you ask for detailed invoice, closely read detailed invoice staff member wouldn’t disclose. Still ended up paying more than estimate provided. Had Express Service appt for oil change, waited 2 hours. Then hear other services needed came back next day when car ready. Non efficient. Don’t feel comfortable/trusting Dept. More

Came into Rick Case Honda after visiting other dealers and was blown away by their helpfulness and professionalism. I was very lucky to get paired with Shaher Husein and he is the best salesman I have eve and was blown away by their helpfulness and professionalism. I was very lucky to get paired with Shaher Husein and he is the best salesman I have ever dealt with. He was very transparent and helpful and was able to get me the deal I wanted. The process was very quick and I was glad to sign on the spot. I highly recommend the team at Rick Case Honda. More

SHAHER HUSEIN! ! Today i purchased a 2023 Honda accord hybrid touring from this amazing salesman. This is my second Honda accord from Shaher. My father in law also ! Today i purchased a 2023 Honda accord hybrid touring from this amazing salesman. This is my second Honda accord from Shaher. My father in law also purchased 3 cars from this man. Not did i only get a beautiful Honda accord hybrid touring, but i couldn’t be more happier of the treatment this man always gives me and my family every time he sees me. I can call him at anytime and he will answer. My experience today was great and thanks to Shaher i got the car i wanted with the cosmetics i wanted. Shaher is by far the Best Honda car salesman in South Florida period. He listens, execute and always gives you the best prices. Kindly, Addison Arias More

I called the Parts Dept and was placed on hold over 5 mins with no answer. Then when they did answer I requested to inquire about a part. He asked if it was for a Honda then just transferred me to "Cashi mins with no answer. Then when they did answer I requested to inquire about a part. He asked if it was for a Honda then just transferred me to "Cashier 1" voicemail. The customer service is not good at all. I then went on to chat and "Allison" simply responded to contact parts directly which I did before and did not even seem to care to address my issue and try to resolve. Very unprofessional on both ends. I am just going to take my business elsewhere. More

I would like to thank Shaher Hussein for always helping me with the purchase of my vehicles . I drive from Tampa to Rick Case Honda and have been doing so for the past ten plus years. He is always so frien me with the purchase of my vehicles . I drive from Tampa to Rick Case Honda and have been doing so for the past ten plus years. He is always so friendly and attentive and most importantly honest this is why I drive four hours when I need a new vehicle. The whole Rick Case family is always there for you. They should be very proud and grateful to have him as part of their family. He is a great asset to the entire Rick case family! Thanks again Shaher! More