Richmond BMW

I called and/or texted Steve Lerner numerous times before making the six hour drive to Richmond BMW to purchase my car. Steve Lerner was extremely helpful, patient, kind and very prompt with each return res making the six hour drive to Richmond BMW to purchase my car. Steve Lerner was extremely helpful, patient, kind and very prompt with each return response. My husband and I arrived and were warmly greeted by Steve and several of the other employees. Richmond BMW had the best internet price by several thousand dollars on the vehicle of my choice so it was well worth the day trip to make my purchase. We could not have had a better experience. Stever Lerner will go above and beyond any expectations to make sure you are pleased with every detail of your purchase. I would definitely return to this dealer and Steve Lerner for my next automobile purchase. WG, Charleston, SC More

I own a 2003 Z4 which has <30k miles on it. The convertible roof stopped working and I brought it to Richmond BMW for service. They estimated $1500 for the repair, and I told them to go ahead. Whe convertible roof stopped working and I brought it to Richmond BMW for service. They estimated $1500 for the repair, and I told them to go ahead. When I picked up the vehicle, they told me that they covered it since a car with so few miles should not have had this problem. Wow -- what a nice surprise! Later they called to see if I would rate my service experience as "all 5s". Well, actually they replaced a black bolt with a silver one. Most people would never even notice it, but since they asked if everything was perfect I told them about it. They asked where they could meet me to pick up the vehicle, got it, fixed it, and returned it. These guys believe in customer service. In my experience, they will do whatever they can to satisfy the customer. I would not hesitate to buy another BMW (in contrast to Audi which is an opposite experience). More

I worked with Steve Lerner on a recent Satellite Radio activation issue with my 650i purchase of a few months ago. Steve was extremely helpful and went above and beyond to resolve the issue with Sirius r activation issue with my 650i purchase of a few months ago. Steve was extremely helpful and went above and beyond to resolve the issue with Sirius right there on the spot via an immediate conference with Sirius Radio staff. My issue was resolved and I was on my way quickly! Thanks Steve!! More

Steve was a wonderful salesman. He was able to give a lot of knowledge about the vehicle while paying attention to what we want. He was also not pushy and it created a comfortable environment to look at lot of knowledge about the vehicle while paying attention to what we want. He was also not pushy and it created a comfortable environment to look at the cars in. He even agreed to help me surprise my wife on her birthday with a special test drive! I recommend that anyone looking for a pre-owned BMW or Mini specifically ask for Steve so you will receive the best treatment possible! More

Steve Learner is outstanding to work with and is on a much different, higher level compared to most car sales people you'll encounter. I found Steve to be very professional. He truly made the car buying much different, higher level compared to most car sales people you'll encounter. I found Steve to be very professional. He truly made the car buying experience stress free. I drove up from Virginia Beach, passing two local BMW dealers because Richmond BMW had the best price. Steve was the icing on the cake! Also Steve emailed me a quote with all pricing upfront, which I appreciated. This guy is golden and Richmond BMW is lucky to have such an asset on their team! More

Great buying experience, actually was fun. The overall experience was great. Would go back and buy another vehicle from this salesperson again. Steve was very knowledgeable in regards to this vehicle wh experience was great. Would go back and buy another vehicle from this salesperson again. Steve was very knowledgeable in regards to this vehicle when he showed me all the functions of the interior and exterior of the vehicle. More

I just bought my 4th MINI--a 2012 Coupe!--from Crown MINI of Richmond. Anja, who is terrific, sold the car to me, and Young once again helped me through the process, to get the best car for the best price. of Richmond. Anja, who is terrific, sold the car to me, and Young once again helped me through the process, to get the best car for the best price. They really take care of their customers in a professional, straightforward, friendly way. Salespeople with integrity! And Alex, who sold me my third MINI, now handles the financial paperwork so it was a pleasure to work with him in this new capacity. They're the best! More

Tim Stapler and Manager Austin Dombrowski did an excellent job assisting me with the purchase of my '98 Z3 Roadster. This was an online purchase and they backed up the needed repairs on this Z3 excellent job assisting me with the purchase of my '98 Z3 Roadster. This was an online purchase and they backed up the needed repairs on this Z3 following my purchase. I highly recommend this dealership. More

I had the most enjoyable experience purchasing my 2012 Mini Coupe JCW. Nancy Tibbetts and Young Choe were extremely helpful taking my preorder for the coupe. They kept me informed of the process and answe Mini Coupe JCW. Nancy Tibbetts and Young Choe were extremely helpful taking my preorder for the coupe. They kept me informed of the process and answered all of my questions. They made it extremely easy to trade in my older Mini Cooper S. Everyone was great and helped explain my new car features. I love my car and my next new car will definitely be a Mini as well. More

Steve Lerner and the rest of Richmond BMW really delivered for me. They were able to get me the rarest and hardest of all BMW's to get: the 1 series M Coupe (1 of the less than 600 expected in the delivered for me. They were able to get me the rarest and hardest of all BMW's to get: the 1 series M Coupe (1 of the less than 600 expected in the USA). While it took approximately 5 months to receive my car (BMW's fault not the dealership's fault), Steve kept me updated weekly as the Richmond BMW team worked to secure my allocation for the car. Steve was able to option the car with the exact options that I wanted and was able to assist me in tracking the car from Germany to port in Baltimore (where I took pictures of the delivery ship) and then to dealership. Steve's and Richmond BMW's integrity was superb. While other dealerships around the United States were selling customer's ordered 1Ms out from under them for enormous profits (up to $15K > MSRP), Steve and the Richmond BMW team honored their price and were even able to secure a few extra items for the car at no charge. Steve was especially helpful throughout the entire purchase process as this was the first car that I have purchased in over 10 years! I would highly recommend Steve Lerner and Richmond BMW for all of your BMW purchases. I thank Steve and the Richmond BMW team every time I see my mean looking, rare, and fast BMW in my driveway! M Driver M More