Richmond BMW

I ordered a car through Richmond BMW on 3 April. It is now 13 June and I have no idea when I will receive the car I ordered.. Communications from the dealership has been scarce, misleading and inacc It is now 13 June and I have no idea when I will receive the car I ordered.. Communications from the dealership has been scarce, misleading and inaccurate. I have bought a lot of cars (including 7 BMWs/Mini Coopers) in my life time, my car buying experience with this dealership ranks as the worse. More

I went with my husband on Memorial Day 2024. I wasn't sure what I wanted and was assisted by Khalid Khan - he was patient, kind, polite and professional. We bought an X2 and I love it and I wi I wasn't sure what I wanted and was assisted by Khalid Khan - he was patient, kind, polite and professional. We bought an X2 and I love it and I will definitely go back to Khalid for my next car! More

I have found the folks at Richmond BMW to be reliable and honest. Highly recommend. honest. Highly recommend. More

Pleased with Service Advisor Va Nataly as he kept me informed of getting my BMW fixed in a timely manner. informed of getting my BMW fixed in a timely manner. More

I was in the market for an X5 diesel. They are getting hard to find and good ones typically sell in days if not hours. I saw a new listing on one at this dealership. I left a text message They are getting hard to find and good ones typically sell in days if not hours. I saw a new listing on one at this dealership. I left a text message and despite being a very busy place, I received a call back very quickly from one of the senior sales staff who had personal knowledge of this particular vehicle. He was polite, patient and informative. with his help I was able to put down a deposit and travel to see the vehicle the next day and make a very transparent accurate and easy purchase. An excellent experience. More

Excellent work and great service also great customer service kept me updated on all services. service kept me updated on all services. More

We have always received excellent service at this dealership and are happy with everyone we have delt with dealership and are happy with everyone we have delt with More

The service department at Crown BMW is exceptional! From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always info From the convenient drop off service, to the attentive customer service representative (Thomas Natale) calling to make certain that I was always informed about what’s going on, to the video that the technician sent outlining what they were seeing and recommending, This dealership is what I envisioned when purchasing a high end luxury vehicle. They do not disappoint! I am thoroughly satisfied with the service they provide and they will certainly get my business from now on. More

As soon as I walked into Richmond BMW I was greeted with friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was ri friendly courteous people and a beautiful showroom. They answered all my questions. Showed me the car I was interested in buying..the price was right, so I bought the vehicle. It was a great experience easy. More

The dealership has excellent service and the adviser (Steven Lerner) excellent explaining the function of the car in detail (Steven Lerner) excellent explaining the function of the car in detail More