Richmond BMW

We went into Richmond BMW knowing exactly what we wanted and a price range we were looking to stay in. Steve helped us find exactly what we were looking for and was incredibly helpful the whole time we were and a price range we were looking to stay in. Steve helped us find exactly what we were looking for and was incredibly helpful the whole time we were there. We ended up having to leave and come back with some information and Steve kept us informed the whole time as to what was going on with the car. Steve made us feel like family and was very hospitable and made us very comfortable (which was great for me since this was my first car purchase ever and my boyfriends second). We are very happy with the car it has met all of our expectations and more. Once again Steve thank you so much! More

While window shopping, I met Steven Lerner who explained how Richmond BMW operates. It was a welcome change from the haggling I'd anticipated. He cheerfully answered my questions and offered to keep in to how Richmond BMW operates. It was a welcome change from the haggling I'd anticipated. He cheerfully answered my questions and offered to keep in touch until I was prepared to make a decision. Upon a return visit, he arranged a test drive and also showed me the inventory of sister dealerships. After making my decision, he quickly submitted my paperwork for signature. He stayed past closing time to methodically review the car's operation and iDrive features. Before long I was on my way in a 525xi and a parting gift which Steven thoughtfully selected for me. I was also pleased with the trade-in value given on my older BMW. Since the sale, Steven and I have chatted 3 times as is his custom for ensuring he met expectations. The entire Richmond BMW Team (including the service dept) treated me very well even before I made my latest purchase. I highly recommend doing business with this dealership if you are looking for competive pricing and great service. More

Steve was friendly, knowledgeable about the product and made car buying an enjoyable experience. I arrived at the dealer interested in a 2008 certified preowned BMW. Steve showed me the benefits of new ca made car buying an enjoyable experience. I arrived at the dealer interested in a 2008 certified preowned BMW. Steve showed me the benefits of new car ownership, especially for a high mileage (25,000 yearly) driver like me. I never felt pressured into buying anything but left with a new 2011 328xi. To top of the great experience, Steve even gave me a personal gift of a Frank Sinatra CD since i mentioned my music tastes are 'stuck in the 50's'. Regards, Sam Holland More

Rick is always super friendly and amazingly helpful. He always goes out of his way to answer questions, make sure I get the best service possible, and make my wait enjoyable. Rick and Andrew are both extre always goes out of his way to answer questions, make sure I get the best service possible, and make my wait enjoyable. Rick and Andrew are both extremely knowledgeable, friendly, and helpful! I will always come to BMW / Crown Mini of Richmond for all of my needs! More

It was a pleasure to visit BMW of Richmond. Paula and Dmitri provided an excellent customer service. We hope to visit them again in the future. Dmitri provided an excellent customer service. We hope to visit them again in the future. More

Completely professional, courteous, and forthcoming. Total disclosure of options and recommendations. The very first time I have ever felt at ease buying a car was with Anja at Crown Mini Richmond. I Total disclosure of options and recommendations. The very first time I have ever felt at ease buying a car was with Anja at Crown Mini Richmond. I traded in a BMW so I am familiar with dealers in New Jersey and Northern Virginia. Anja kept me informed all the time and made arrangements to accommodate me. I highly recommend Anja at Crown Mini, Richmond. Thank you. More

My husband & I drove 100+ miles to look at a used Volvo; when we arrived, it was out front all ready for us. We were greeted by everyone. Steve is VERY likeable; he is straight-forward and personable Volvo; when we arrived, it was out front all ready for us. We were greeted by everyone. Steve is VERY likeable; he is straight-forward and personable. He had called us during our trip to Richmond to confirm that the car was available and ready for us to test drive, and then after the sale the next day to make certain we were happy. Everyone else at the dealership was very helpful and friendly. My only suggestion would be for management; we had to wait around more than I had expected to. We were introduced to so many people, I wasn't sure who was supposed to be helping us to do what. Perhaps handing out a business card at the time of the introduction would be more helpful, and at that time describe, "I will be helping you to fill out paperwork in 20 minutes", rather than "Wait here in the waiting room, and someone will come and get you". On the other hand, another sales person saw we were waiting and went out to get us some attention, as did a manager, and I was pleased about that! Overall, good experience! After our purchase, we took the car to our local dealership in VaBeach; we were told we got a good bargin for a very nice car. More

Steve was very knowledgeable and kind. He was a true pleasure to do business with. Not only during but after the sale, Steve went out of his way to help me with all the questions and concerns I had abou pleasure to do business with. Not only during but after the sale, Steve went out of his way to help me with all the questions and concerns I had about my new BMW. Thank you so much for helping me get into my X3. I would recommend working with Steve to even the closest of friends and family. Thanks again Steve Justin More

This is the best dealership I have ever been associated with! Every visit has been consistently friendly, efficient, and the quality of work has been excellent. with! Every visit has been consistently friendly, efficient, and the quality of work has been excellent. More

My wife and I drove all the way from Greensboro NC to Richmond BMW for our latest used car purchase. No dealership in our area could offer a competative price for the vehicle and options I wanted. I saw Richmond BMW for our latest used car purchase. No dealership in our area could offer a competative price for the vehicle and options I wanted. I saw the vehicle in Richmond via Autotrader, contacted Steve Lerner via email first, then later by phone. Steve's great attention and eagerness to earn our business is why we decided to make the drive for the purchase. Steve is a great guy, was very attentive to our needs, could answer any question we threw at him, considerate of our time, and even offered us some music to enjoy on the trip back home. The vehicle he sold us was top-notch in every way and we couldn't be more happy with our purchase and our purchase experience with Steve. More