Richmond BMW

Philip was very friendly and professional and he listened to what we wanted and found the perfect car to test drive. He and his team worked late nights several times to find us the car we wanted and they al to what we wanted and found the perfect car to test drive. He and his team worked late nights several times to find us the car we wanted and they all worked hard to get us into it as quickly as possible. We love it and will definitely be back! More

We were greeted immediately by Charles who was professional, courteous, informative, patient, and NOT a stereotypical car salesman. We were able to explain up front that we were there that day to professional, courteous, informative, patient, and NOT a stereotypical car salesman. We were able to explain up front that we were there that day to only get information and research two different models. Even then, he devoted the next 2.5 hours providing us all the info we wanted, test driving both models, and offered insightful recommendations that we had not previously considered. At no time did he pressure us to buy and he was patient and knowledgeable about BMW. If you are shopping for a BMW, we recommend Charles Armstrong very highly. More

really enjoyed my service visit at richmond bmw. the loaner car service was key too. will definitely bring my car back in the future. 5/5. mike was great. check out his 'stache loaner car service was key too. will definitely bring my car back in the future. 5/5. mike was great. check out his 'stache More

Anton Kulay made my wife and me feel at home. He was very knowledgeable and concerned about our needs. We were so impressed with his customer service skills and attitude that we purchased (2)two vehicles. He knowledgeable and concerned about our needs. We were so impressed with his customer service skills and attitude that we purchased (2)two vehicles. He is definitely an asset to his employer and the customers he assists. Moreover, he has made us loyal BMW customers for life. We look forward to working with him in the future and will recommend him to our family and friends. More

I had been watching an internet ad for a Nissan cube "Krom" with exceptional low mileage for a couple of days, and decided to write an E-mail with some questions. We got a call from Steve within an hou "Krom" with exceptional low mileage for a couple of days, and decided to write an E-mail with some questions. We got a call from Steve within an hour. Steve was so helpful, running out to where the car was to double check and correctly answer all of my questions. I was so confident after talking to him that we would buy this car that we decided to drive the 2 hrs to look at it. Meanwhile Steve made sure the car was perfectly spotless, and put a full tank of gas in it for us. Steve knows his business and knows the quickest way to get you in and out with no lag time, being that we arrived late and still had a 2 hour ride home Steve was fantastic getting us through in record breaking time. The whole staff was friendly and helpful, probably the best dealership I've ever walked into. Steve even gave us a CD as a parting gift so we could listen to the sound system for the long drive back. If I ever need another car this is the first place I'm going to look because I know now that I can trust Steve. More

Breifly: Great customer service, friendly, professional stuff, exceptional sales experience. Our Sales Advisor Anton Kulay and Sales Manager Dmitry Shapovalov both did an exceptional job in explaining all stuff, exceptional sales experience. Our Sales Advisor Anton Kulay and Sales Manager Dmitry Shapovalov both did an exceptional job in explaining all the features of the new car, compared it side-by-side with also considered BMW 3-version, explained pros and cons of each car for our purposes, and provided hassle-free evaluation of our trade-in (btw – also a BMW ordered at the same dealership 9 years ago!). Overall my wife and I were satisfied with the purchase and we will definitely recommend Richmond BMW to our friends. As a little suggestion – maybe get a slightly better espresso/coffee maker in the dealership hall? :o) More

Steve was extremely knowledgeable and informative. He checked my pulse throughout the experience and was not overbearing and bothersome in any way. It was obvious from the experience that the Richmond BM checked my pulse throughout the experience and was not overbearing and bothersome in any way. It was obvious from the experience that the Richmond BMW team works together in a very effective and customer-oriented way - no hand-offs, many introductions, and relying on each other for their individual skill sets as needed. More

My wife and I both contacted the dealership and received excellent response. Steve Lerner when above and beyond what was expected to answer our questions and requests for information. I will definitely cons excellent response. Steve Lerner when above and beyond what was expected to answer our questions and requests for information. I will definitely consider this dealership, and Steve, in the future. More

I recently bought a 2011 Porsche Boxster from Richmond BMW. I found it on the internet, and when I decided to get serious about it I visited the dealership. Steven Lerner was the sales person who helped BMW. I found it on the internet, and when I decided to get serious about it I visited the dealership. Steven Lerner was the sales person who helped me. He was very helpful and professional. I only had a limited time to test drive since I was headed out of town for the week and Steven was respectful of my time. When the dealership dropped the price later in the week, I called Steven and made an offer to buy. He worked out all of the details over the phone, including faxing all of the paper work. When I returned to complete the transaction, everything was ready for me and it went very smoothly, including providing transportation to the dealership from my home. My thanks to Steven and evereyone else who assisted in the sale. I would highly recommend this dealership and Steven Lerner to anyone looking to buy and new or used car in the Richmond area. More

Great experience. Steve made it easy. Just told him what I was looking for and he found it. Had the car in a week. Perfect! what I was looking for and he found it. Had the car in a week. Perfect! More