Richmond BMW

I want to first say that Steve really made my car buying experience one I will never forget. He was so detailed and went thru everything with me from trading in my existing BMW to financing my new 2013 BMW experience one I will never forget. He was so detailed and went thru everything with me from trading in my existing BMW to financing my new 2013 BMW 328i.. He always went the extra mile whenever I needed something. More

This was my first experience purchasing a car directly from a dealer and, I have to say, it was one of the best experiences I've had making a car purchase, or any purchase for that matter. Anton, my cl from a dealer and, I have to say, it was one of the best experiences I've had making a car purchase, or any purchase for that matter. Anton, my client adviser, was incredibly knowledgeable. I came to the dealership and within 30 seconds of stepping foot on the property, Anton introduced himself in a very professional manner. He explained to me the BMW Preferred Customer program and began asking me very insightful questions to determine what car would fill my needs. I ended up finding a car that was perfect, with all of the features I could ask for and comfortably within my price range. Upon entering the dealership to begin my paperwork, Dmitriy, one of the managers, introduced himself. He was very accommodating and the atmosphere was low-pressure and comfortable. Anton and Dmitriy walked me through the paperwork quickly, all the while making sure I had everything I needed along the way. The finance consultant, Dan, was very easy to work with and he was able to lock in a very low interest rate by contacting a representative at a local bank within minutes of me asking. Keep in mind, all of this occurred on a Sunday. This type of service was above and beyond the service I could have hoped for. I must be honest: Before this experience, I was hesitant about purchasing a car from a dealer. I grew up with an understanding that you have to haggle with a salesman to get a decent deal, and you probably could not expect to walk away feeling good about the decision. Well, Anton and BMW Richmond proved me wrong. I anticipate this vehicle will last quite a while (given the quality craftsmanship and excellent reputation), but when it is time for a new one, this dealership will be my first (and only) stop. More

Richmond BMW has made my new car experience pleasant, easy and stress free. This is due to Steve Lerner. From the start Steve listened, educated and walked me through the process. He considered my nee easy and stress free. This is due to Steve Lerner. From the start Steve listened, educated and walked me through the process. He considered my needs and lifestyle, making suggestions along the way. He is knowledgeable, friendly and genuinely cared about me. When the car arrived, Steve Lerner took the time to sit in the car with me and review “everything”, no detail too small. He invested a lot of time making sure I was happy, satisfied and well-informed. The personal attention and customer service was incredible, going above and beyond to assure my needs were met. I never felt pressured or rushed. I am finding overall the staff at Richmond BMW to be very friendly and eager to please as well. I highly recommend Steve Lerner and Richmond BMW. More

We saw a nice used 911 porsche At Richmond BMW and gave them a call. Steve Lerner answered and from there on all our questions were answered. Steve put us in touch with their mechanic who told us ever deta them a call. Steve Lerner answered and from there on all our questions were answered. Steve put us in touch with their mechanic who told us ever detail on the car and the pictures of the car were great too. We flew into Richmond, stayed at an airport hotel and was picked up by Steve in the morning. The whole sale took less than 2 hours and was quite plesent. Steve went out of his way to find out information on the after market radio/blue tooth system and information for our insurance company. The whole experence could not have been much better. More

Steve did a wonderful job delivering my new vehicle, and navigating some complicated details of the transaction. He was very knowledgeable, reviewing all of the new model details. This is my third 3 Serie navigating some complicated details of the transaction. He was very knowledgeable, reviewing all of the new model details. This is my third 3 Series BMW - and yet Steve was able to point out several useful features offered by the previous car, that I was not aware of. Thanks to his assistance, I will enjoy this new car even more. More

We had an outstanding buying experience with BMW Richmond and with Steve Lerner. Steve spent a great deal of time with my wife and myself in going through everything about the x35i which we purchased. Even and with Steve Lerner. Steve spent a great deal of time with my wife and myself in going through everything about the x35i which we purchased. Even tho we ended up leaving well after the showroom had closed....at no time were we made to feel not welcomed. Steve even loaded into the internal hard drive...some great music for us to enjoy for the ride home that evening. We will be going back to BMW Richmond...if nothing more than to just say hello..as we beleive we walked away with a new found friend in Steve Lerner. Don & Kathy Ann More

We purchased a new Z4 from Steve Lerner. We wanted to do European Delivery and we wanted to wait until the 2013 models were being built. Steve kept in touch with us during this process letting us know pri European Delivery and we wanted to wait until the 2013 models were being built. Steve kept in touch with us during this process letting us know pricing, options, and dates as soon as they were made known to him. We were kept up to date on production and got our vin number before we left for Germany. We had to coordinate airline reservations,hotel reservations in 5 different locations around Europe and our pickup appointment at the Welt in Germany. I know Steve has a lot of customers, but we felt like we were his only ones. As difficult as the process seamed, it went as smooth as glass. Our little car arrived in Richmond three weeks after we got back and Steve made it a priority to get it ready for us. All in all, the experience was a once in a lifetime and if you ever get a chance, don't pass it up. More

Anton did a great job and spent a lot of time with us. He was polite, helpful and worked with us on all of the details making sure he explained the entire process. I would definitely go back to Richmond B He was polite, helpful and worked with us on all of the details making sure he explained the entire process. I would definitely go back to Richmond BMW and would certainly ask for Anton. More

Good experience overall. Love the car. Shopped for more than 1-year and the dealership was great to work with. We will go back when we are ready for a new one. than 1-year and the dealership was great to work with. We will go back when we are ready for a new one. More

What a great experience it was for me to buy a car at Richmond BMW! I had my previous car for 15 years before it died due to engine troubles. In searching for a new car, I had limited time to find a ve Richmond BMW! I had my previous car for 15 years before it died due to engine troubles. In searching for a new car, I had limited time to find a vehicle I could be happy with. The folks (most especially Anton Kulay) at Richmond BMW were responsive to my needs and worked diligently to place me in what now feels like the car of my dreams. I truly love my new 3 series and the car buying process at Richmond BMW was so seamless, it allayed all of my worries. Once I find a car I love, I tend to hold on to it for as long as possible, but should I ever decide to change vehicles in the future, I would happily return to Richmond BMW and work with Anton and others again. I am truly grateful for all of the great work Anton and others did. And the best part about it is that I feel like with Richmond BMW, this is not the exception, it is the rule! More