Richmond BMW

Of all of the many, and there have been many, client advisers that I have dealt with over the years in purchasing cars, Steve Lerner is by and away the finest. His attention to detail was outstanding. H advisers that I have dealt with over the years in purchasing cars, Steve Lerner is by and away the finest. His attention to detail was outstanding. He covered all of the questions that I had and then some. If you are looking to buy a BMW in the Richmond Area, be it new or not quite so new, then you really should contact Steve. Car was ordered in Mid October and Delivered in Mid December. At every stage of the process Steve kept me up to date on the production/delivery process. More

DeAngelo was a great employee to work with. If anyone is looking for someone who isn't trying to pressure you to buy a car and is really trying to help you find what you want this is the guy. I received gre looking for someone who isn't trying to pressure you to buy a car and is really trying to help you find what you want this is the guy. I received great customer service and he really helped me with all my questions and has done me a big favor for buying my first car. Dmitriy was very courteous and gave alternate plans or purchasing the product and made himself available to chat with at the dealership even though he is very busy. I had a very pleasant experience and I hope to do business with the both of them again one day. More

Anton Kulay was extremely pleasant and professional.He was very knowledgeable of all of BMW inventory and model selections.I would recommend his sales service to all interested in purchasing a used or new was very knowledgeable of all of BMW inventory and model selections.I would recommend his sales service to all interested in purchasing a used or new automobile.He is very efficient and it's a pleasure to do business with him. More

In 40 years of buying cars, I have never had a sales person be as responsive as Steve Lerner. From my first visit until I bought the car, he took all the time need to explain the vehicles and made the person be as responsive as Steve Lerner. From my first visit until I bought the car, he took all the time need to explain the vehicles and made the extra effort. I would unequivocally buy my next car from Steve More

Buying myself a new BMW was a goal I had for a long time. When the time came I was pleased to learn that one of the regions most popular Client Advisor was right here in Richmond! Steve provided great servic When the time came I was pleased to learn that one of the regions most popular Client Advisor was right here in Richmond! Steve provided great service, made everything simple, and helped me work out a complicated performance center delivery (EVERYONE SHOULD DO THIS!) schedule. I was happy with the price we arrived at, and they gave me exactly the financing deal I asked for. Overall, I found this to be the most pleasant, stress free buying experience I've ever had, despite it being the most expensive car I've ever purchased by a factor of 2. I will certainly be returning to Steve for my next BMW! More

My experience at Crown Mini was very positive. The staff was knowledgeable, friendly, and efficient. Buying and trading a car is a lengthy paperwork-intensive process, but Steven L. and Rick R. got me throu was knowledgeable, friendly, and efficient. Buying and trading a car is a lengthy paperwork-intensive process, but Steven L. and Rick R. got me through the process as smoothly as possible. More

I went to this dealer looking for a specific car I had found on Auto Trader and from the minute I started speaking with Anton the experience was great. He took the time to locate the car that was in the found on Auto Trader and from the minute I started speaking with Anton the experience was great. He took the time to locate the car that was in the detail shop. All the staff was very friendly and it was just a great overall experience. I would recommend Richmond BMW/Mini to anyone looking for a car. More

Anton did a fantastic job with our pre-owned car purchase. Dmitriy is one of the best managers I've ever met. He is 100% committed to the purchaser. Tim, Joshua, & Eddie are Excellent service wri purchase. Dmitriy is one of the best managers I've ever met. He is 100% committed to the purchaser. Tim, Joshua, & Eddie are Excellent service writers. They far exceed my expectations every time!! Matt Perry is an Excellent General Manager! This is our 4th car purchase from Richmond BMW--we are very pleased with the Crown group and their seal of approval!! More

My husband and I dropped in to look for a used car. Adam helped us and with his guidance and knowledge we bought our dream car. We had a great experience. Daniel helped us wrap it all up. Even though it helped us and with his guidance and knowledge we bought our dream car. We had a great experience. Daniel helped us wrap it all up. Even though it got pretty late and they where closing, they never made us feel rushed, explained everything in detail and helped us finish all the paperwork. Overall we could not be happier. Thank you guys we will be back. More

I Thoroughly enjoyed my experience at Richmond BMW and I owe most of that to Steve. Anything you want to know about BMW he is the guy to ask. I had the pleasure of test driving (2) 3 series sedans and I wou owe most of that to Steve. Anything you want to know about BMW he is the guy to ask. I had the pleasure of test driving (2) 3 series sedans and I would bet that Steve informed me on more functions that the car is capable of than most owners figure out in years of owning the vehicle. Unlike many dealerships I honestly felt like Steve was working for me and not for himself. Buying a car is a big decision in my opinion and I appreciate that Richmond BMW allows you to think about your decision instead of pushing you to sign on the dotted line. I am certain that I will be purchasing a BMW in the future and it will be from Steve Lerner with Richmond BMW! -Jason Goodrich More