Richmond BMW

My wife and I had been sharing one car, a Honda Civic EX; I was working from home and two wasn't necessary. As a new opportunity arose for me, we realized we needed a new car. And knowing we wanted to star I was working from home and two wasn't necessary. As a new opportunity arose for me, we realized we needed a new car. And knowing we wanted to start a family in the near future, we realized we needed something bigger. After looking for a few weeks I found a listing online for a barely used 2012 Honda CR-V AWD EX that I thought was too good to be true. This compact SUV was originally quoted for me by DJ Sardana - in the middle of the night - and the price was more in line with 2010 models with mileage in the 20-40,000 range than 2012's with next to zero mileage. I came in the next morning and test drove with the friendly and knowledgeable Anton Kulay. I came back later that same day with my wife, who loved the car. They are like CarMax in that they provide a no-haggle price. This was okay with me as the price was already unbelievable. With the help of DJ, Anton, and the Finance Manager, Rick Rossano, I drove home with a barely used Honda CR-V less than 24 hours after I found the car online. The entire staff was incredibly helpful and I would certainly recommend friends and family to this dealership. One drawback (which is why customer service was rated a 4 and not a 5) - there was a small fraying on the driver-side rear seat. I pointed this out and asked if this could be repaired and the short answer was "no." Basically they thought the price was so low that a repair on the seat fabric was out of the question. They did tell me after I asked again that I could pay for it at cost through a contact of theirs that repairs interiors such as this. I haven't gone through with this yet, but I probably will though I have no idea how much it will cost me. The damage is very small, but I still think this should have been repaired by them. More

Anton and Dmitriy was very nice and polite gentlemen. They was very helpful and knowledgeable. I would highly recommend my friends and family to Richmond BMW. They was very helpful and knowledgeable. I would highly recommend my friends and family to Richmond BMW. More

Steve understood that we had already done our research and knew what we wanted. He showed us only relevant cars and expedited the buying process with excellent understanding and service. It made buying ou and knew what we wanted. He showed us only relevant cars and expedited the buying process with excellent understanding and service. It made buying our car a very enjoyable experience and by the time we left we felt that all the guys who'd helped us at Crown Auto were good people! More

DeAngelo is the perfect combination of laid back and extremely informative. While I was walking around looking at different vehicles he stayed close enough to answer any questions I had, but he gave me extremely informative. While I was walking around looking at different vehicles he stayed close enough to answer any questions I had, but he gave me enough space so I didn't feel the pressure of a salesman breathing down my neck trying to force me into something. I was somewhat unsure about which car was perfect for me till DeAngelo pointed me in the direction of the 335i. Turns out, he knew exactly what was perfect for me and I'm very thankful I had the opportunity to have him lead me to this absolute dream car. Thanks again Dee More

My frequent calls resulted in a informed decision. Mr. Lerner sailed me through the process. I would not describe it as customer service. My experience was more than that. Lerner sailed me through the process. I would not describe it as customer service. My experience was more than that. More

the service department was swamped, the computers kept crashing, yet Joshua had a great attitude and provided great service. he really is to be commended for keeping his cool, having a good sense of humo crashing, yet Joshua had a great attitude and provided great service. he really is to be commended for keeping his cool, having a good sense of humor, and providing help with a smile. More

I had never been to Richmond BMW before but when I called to ask a question Steve Lerner treated me like I was a long time friend. When I walked into the dealership to meet with Steve numerous people welcom to ask a question Steve Lerner treated me like I was a long time friend. When I walked into the dealership to meet with Steve numerous people welcomed me and they all seemed genuinely friendly. Steve Lerner did everything he could to make the buying experience a good one so if you need a car you won't go wrong with Steve. More

After having had a very bad car experience with another dealership, I was skeptical as to whether or not I was going to find a car in my price range that suited my needs, without being tortured. I found a dealership, I was skeptical as to whether or not I was going to find a car in my price range that suited my needs, without being tortured. I found a car on www.richmond-bmw.com's website. I saw that the dealership is normally closed on Sunday's, but I wanted to see the car anyway, so my husband and I drove down from the country to see it to confirm my interest. It was my lucky day! This dealership is actually open the last Sunday of every month - BONUS! I was able to drive the car - and of course loved the car - and the price (which was a no haggle price, well below book). Anton was EXTREMELY helpful, warm, and friendly. In fact, the entire staff was helpful, warm, and friendly. I don't have great credit, but am financeable. With that said I got a GREAT rate, purchased the car, and was in and out of the dealership in 3 hours. This DEALERSHIP IS AWESOME. Seriously, I'm not a gusher...but, I'm gushing...because my experience with them was just THAT good. I would 100% RECOMMEND Richmond BMW and Anton Kulay to anyone who is in the market for a car - new or used. Don't go anywhere else (as I found out) because you'll be wasting your time. Go to Richmond BMW first and you'll be satisfied. More

I purchased a 2011 BMW Z4 sDrive35is Alpine White 2 Door I purchased a 2011 BMW Z4 sDrive35is Alpine White 2 Door Coupe. Note: This vehicle was previously owned by BMW salesman. I was in for service on m I purchased a 2011 BMW Z4 sDrive35is Alpine White 2 Door Coupe. Note: This vehicle was previously owned by BMW salesman. I was in for service on my 2009 Mini Cooper that I had purchased new at this dealership. While I was waiting I was in the process of checking out the BMW's in the showroom as I usually do. This time a salesman, Anton Kulay approached me when I was looking at the Z4. One thing led to another and Anton was offering to take the Z4 out of the showroom. Shortly after his offer we were off for a test ride. I don't think I would have made a purchase that day if it were not for Anton's presentation, politeness and working with me. His knowledge of the Z4 was good as I asked a lot of questions. If he didn't know the answer to a question, he knew to go to for an answer. We spent a good deal of time going over the Z4 and I appreciated his "slowing down" to my pace. My 09 Mini Cooper was appraised for a fair value. I made a purchase of the 2011 BMW Z4 that day when I was only there for a Mini service. I left the dealership a happy man. I love this car! Thanks Anton! Rick Rossano, the Finance Director was a pleasure to work with too... He's probably the first Financial Director I actually enjoyed working with... go figure. I came back a couple of days later and purchased additional Interior & Exterior protection and Road Hazard protection. I plan on coming back for another package. Thanks Rick! Future purchases of a BMW will be with Richmond BMW. Thanks Richmond BMW! More

Phillip was such a pleasure to work with. He was very helpful and insiteful. I really enjoyed my time there and I'll be back. helpful and insiteful. I really enjoyed my time there and I'll be back. More