Richmond BMW

Great service and information on automobile. I could not be happier with the preparation of the car before delivery. The interaction with Steve Lerner, his manager and the finance manager were fantastic. I be happier with the preparation of the car before delivery. The interaction with Steve Lerner, his manager and the finance manager were fantastic. I have bought 9 cars in the last 10 years and this was by far the best experience. Pricing was super fair and in line with NADA guidelines. The trade in was also very good dollar value. I will return to buy from them. More

The bottom line regarding Richmond BMW is - quality. The instrument of that word is manifested by Steve Lerner. His knowledge of the product line, understanding the needs of the customer and the his ability instrument of that word is manifested by Steve Lerner. His knowledge of the product line, understanding the needs of the customer and the his ability to walk one through the whole purchasing process makes him the essential part of any transaction at Richmond BMW. I can say without reservation that his trustworthiness, honesty and straight talk has made him one of the most memorable salesman that I have encountered with any product that I have purchased. He is Richmond BMW and he represents in my mind the key to the "ultimate purchasing experience" that I encountered at Richmond BMW. More

Charles was fantastic to work with, very diligent and attentive, patient with questions and no pressure approach, easy going, very helpful and made himself available as needed. I look forward to working attentive, patient with questions and no pressure approach, easy going, very helpful and made himself available as needed. I look forward to working with him in the future. More

My car had just blown a head gasket and I haven't purchased a car in over 10 years. I just didn't want to go to any dealership and have some salesman meet me outside to sell me a car. I remembered a purchased a car in over 10 years. I just didn't want to go to any dealership and have some salesman meet me outside to sell me a car. I remembered a guy I had met several years before and remember he said he worked at Richmond BMW, his name was Steve Lerner. I called him up on a chance he still might work there, luckily he did. From that point, the Car Buying experience from top to bottom could not have been better! Steve's professionalism and energetic personality was such a pleasure to be around and he made it fun to buy a car. I purchased a used BMW X3 and he went above and beyond to make sure the car was clean, shiny, ready to drive, he even threw some floormats. I cannot say enough good things about Steve and the whole Richmond BMW staff. Everyone I came in contact with was Unbelievably professional and the whole atmosphere from Service, to Finance, to Sales was a pleasure to be around. Thank you Steve and the rest of the Richmond BMW staff for making my car buying experience the Absolute Best!!! Kevin Rogers Charlottesville VA More

Everyone we worked with was exceptionally friendly and we enjoyed the laid back atmosphere. Next time I'm in need of a vehicle I won't be shopping around, I'll just contact Richmond BMW :) enjoyed the laid back atmosphere. Next time I'm in need of a vehicle I won't be shopping around, I'll just contact Richmond BMW :) More

customer service was excellent! Everyone made me feel welcomed and they were very accommodating to my needs. I highly recommend this dealership and Charles (sales) and Dan (financial). welcomed and they were very accommodating to my needs. I highly recommend this dealership and Charles (sales) and Dan (financial). More

Everyone that we worked with at the dealershiip was very friendly and professional. The purchase process was pleasant and all of our questions were answered. Our sales person seemed to be very knowledgeab friendly and professional. The purchase process was pleasant and all of our questions were answered. Our sales person seemed to be very knowledgeable about the car he sold to us. More

I drove from out of town to Richmond to look for a good, reliable car. I had done my research before, and had found a BMW 545 xi that was priced very fair. Steve Lerner helped us throughout the entire proce reliable car. I had done my research before, and had found a BMW 545 xi that was priced very fair. Steve Lerner helped us throughout the entire process. He was extremely friendly, and honest when it came to finding a car. When we found the car we wanted, he walked me through and explained every single function of the vehicle. Made it easy for me, and will definitely deal with him again. More

I have worked in customer service and sales for almost 20 years so I am familiar with what is called "Exceptional Customer Service." Charles is an asset to your company. Charles met me in the parking lot a years so I am familiar with what is called "Exceptional Customer Service." Charles is an asset to your company. Charles met me in the parking lot and asked if he could assist me. He was very friendly, knowledgable, and made me feel comfortable by building rapport. He was awesome at setting the expectation for what was to come when speaking with the finance officer. Charles was not aggressive but a consultive salesperson. He asked probing questions and made suggestions based on the information he obtained while building rapport. After I purchased the vehicle, I wasn't satisfied with its color. I called Charles and he went above and beyond to assist with finding the color I was interested in. At the end of the day, I decided to keep the car I purchased because I was satisfied with the customer service I received from Charles. Way to go Charles!!! More

I purchased a used 2011 Honda Fit today from Richmond BMW; this was my very first car buying experience. Before arriving at the dealership, my mom and I contacted Steve about going and seeing the car. He BMW; this was my very first car buying experience. Before arriving at the dealership, my mom and I contacted Steve about going and seeing the car. He was super friendly and helpful both on the phone and in person. He told us about the car and its history, showed us the Carfax and gave some helpful driving safety tips among many other things. When we arrived at the dealership, Steve walked outside to greet us. He introduced himself and immediately showed us the car and took care of business. He showed us the features of the car: how to move the seat, the steering wheel, and how to fold the back seats down. I did test drive the Honda, and was nervous with it being my first time test driving a vehicle. However, Steve was super calm and gave me awesome tips on how to take care of and how to safely drive the car. I was perfectly comfortable during the decision process, no pressure or haggling, just sincere customer service. He genuinely wanted me to find the vehicle that is right for me, he asked me questions and answered all of my questions to the best of his ability, not leaving any unanswered. What honestly surprised me was that I received free gifts for buying the car! I'm so excited to go pick it up later in the week, and I greatly appreciate all the advice and help that was given. I definitely had a wonderful first experience! More