Richmond BMW

Liz was wonderful to work with on this deal. She had done a great deal of 'homework' putting together the best car/pricing options for my current needs. She is a true professional and I would certainly done a great deal of 'homework' putting together the best car/pricing options for my current needs. She is a true professional and I would certainly purchase a car from her in the future! More

Jack Morgan did a phenomenal job working with me! I have been a BMW owner for 12 years and stopped in the showroom to 'just look'. A couple hours later I purchased a 2014 535xi. The only reason is that Ja been a BMW owner for 12 years and stopped in the showroom to 'just look'. A couple hours later I purchased a 2014 535xi. The only reason is that Jack took the time to understand my needs, explain options, go on quality test drives, and make it incredibly easy to buy. His detailed knowledge on the car and every feature was outstanding. When I came in the next day to do the paperwork, I worked with Josh Alford and he had everything ready to go and the process was quick and smooth. Dmitriy also introduced himself and reaffirmed my purchase. Best overall car buying experience I have ever had. More

Liz and Steve listened to my requirements and worked over a period of two months to find the correct car for my particular driving needs. They were both a pleasure to work with for the entire sales process. a period of two months to find the correct car for my particular driving needs. They were both a pleasure to work with for the entire sales process. Steve and Liz followed up on every detail, every promise, and every question I had. I would recommend this dealership and these sales representatives to anyone looking for a superior car purchasing experience. Steve and Liz are true sales professionals. Randy Shannon More

My enthusiasm re/ the recent purchase of a 2013 BMW X3 has been dampened a bit due probably to a lack of communication during the sales process. Thus far, I am disappointed with my purchase primarily due has been dampened a bit due probably to a lack of communication during the sales process. Thus far, I am disappointed with my purchase primarily due to the vehicle having a 2.0/4 cyclinder engine. Possibly I was remiss in not asking the right questions about the vehicle. Those questions included the designation emblem on the side of the vehicle, i.e. X28i as well as "does the engine sound like this all of the time". In neither case did the answer reflect the fact that the vehicle comes equipped with a 4 cyclinder engine nor did I indicate that gas mileage was a concern. We have now purchased three BMW SUV type vehicles and have always been pleased with the warranty and service that comes with the purchase as well as the touch of presitge such a vehicle provides. Unfortunately, I don't feel that a 4 cyclinder engine/vehicle demonstrates that prestige. Other than the performance/power, the vehicle does not handle, nor does it seem to have the braking capability as previous BMW vehicles I have owned. Overall, I am reasonably pleased with the vehicle and the features that are included and I will live with my decision made and/or explore the possibility of purchasing something different. mam More

Richmond BMW continues to exceed my expectations! I brought my BMW in to be serviced for a minor issue. Upon notification that the issue was larger than expected, Dmitriy listened to my concerns and a brought my BMW in to be serviced for a minor issue. Upon notification that the issue was larger than expected, Dmitriy listened to my concerns and addressed them without hesitation. Mike Lane from the service department also went out of his way to make sure my issue was fully rectified. Thanks again guys for your continued provision of quality services! Richmond BMW definitely stands behind their vehicles! More