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Richmond BMW
Richmond, VA
1,220 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 20, 2013
I found the used mini clubman on line and called to get some details about the car. Steve answered and mad an appointment to let me test drive it. I had to work until nearly 6 pm but he stayed until was av some details about the car. Steve answered and mad an appointment to let me test drive it. I had to work until nearly 6 pm but he stayed until was available. The test drive was a positive thing. I was impressed with the handling and the features of the car. Steve was very knowledgeable about all of the features and spent quit a bit of time showing me how to access each of them as well as how to change or reset them. Extra effort was made to make sure I knew and followed all safety guidelines. When I had decided that I wanted to buy the car every effort was made to make the purchase happen. I ended up driving the vehicle home that night. I couldn't be happier with the purchase. This was the quickest and easiest auto purchase I have made. Great job guys More
by johnremes
Employees Worked With
Steve Lerner, Adam Herbert
December 20, 2013
My car buying/trade at Crown Mini was one of the best car buying experiences I've ever had! This was due in large part to Anja's most courteous, professional and knowledgeable sales expertise! She was quit buying experiences I've ever had! This was due in large part to Anja's most courteous, professional and knowledgeable sales expertise! She was quite patient with me and very attentive when it came down to my actual decision making. She made the process seem effortless with her relaxed, yet very professional attitude, and I will highly recommend her to anyone seeking to purchase a car! Thanks also to Adam and Young for their professionalism and courtesy throughout my transaction! These people make it easy to keep motoring in my new Mini!! More
by sarasue
Employees Worked With
Anja Heyne
December 18, 2013
They are very friendly and helpful. They helped me choose what I need and ask people to pick me up. I really appreciate that. I hope you could have some more discounts. what I need and ask people to pick me up. I really appreciate that. I hope you could have some more discounts. More
by Yihua13
Employees Worked With
Joshua Alford
December 18, 2013
I have purchased 20+ cars through the years. From traditional dealers and the newer "no-haggle" dealers. This particular purchase was my favorite experience. The main reason was Anja Heyne. Anja w traditional dealers and the newer "no-haggle" dealers. This particular purchase was my favorite experience. The main reason was Anja Heyne. Anja was professional, friendly, knowledgeable, engaging and not pushy. Every aspect of the experience was easy, timely and courteous. More impressive than all those traits that went into the sale, was Anja's after the sale follow up. A courtesy call to see how I was liking the new car, an invitation to a Mini event, a call to follow up on a service appointment. I thoroughly enjoyed the experience. That is a big statement when we are talking about buying a car. Young Choe was great as a sales manager with support and follow up as well. I will start with Anja first when I go to purchase my next vehicle. I highly recommend that those reading this consider the doing the same. More
by mcolligon
Employees Worked With
Anja Heyne
December 18, 2013
Got my 3rd Mini yesterday and the experience was great - Anja is a thoughtful, congenial and knowledgeable salesperson and I will definitely seek her out again when I trade this one - everyone else in the s Anja is a thoughtful, congenial and knowledgeable salesperson and I will definitely seek her out again when I trade this one - everyone else in the sales department is very helpful and knowledgeable including Young and Drew - my thanks to all of them for making my experience a good one - More
by mdb123davis
Employees Worked With
Anja Heyne
December 16, 2013
Anja was friendly and informative from the moment I met her. She gave me a thorough history of the Mini and explained its features in depth. She never pressured me with regard to the car purchase. I hav her. She gave me a thorough history of the Mini and explained its features in depth. She never pressured me with regard to the car purchase. I have called her since my car purchase to ask questions and she has always had time for me and has answered my questions. I feel that I have a real person that I can still go to if I need to. I know she wants each Mini owner to love the car and feel that excitement of driving it. More
by Merryacres
Employees Worked With
Anja Heyne
December 16, 2013
I consider myself a ‘car guy’ and before deciding on the Mini brand, I visited countless of dealers to understand in detail all the various options and features of each brand. I then narrowed my search to Mini brand, I visited countless of dealers to understand in detail all the various options and features of each brand. I then narrowed my search to a 2014 Mini JCW Countryman and then began visiting Mini dealerships in person, over the web, and speaking on the phone to more distant dealership. I can truthfully say that that I felt that Anja Heyne distinguished herself from ALL other sales people since she knew the vehicle from every aspect and could answer ALL of the questions I could throw at her—including questions beyond the brochure. I also felt with their fair pricing I did not feel like I was being taken for or pressured to buy. I have in the past purchased new vehicles in the past and felt worn down after leaving the showroom--but that was not the case with Richmond Mini. Contrast that to other dealerships, in particular in the Washington DC area—which tried the hard sell at MSRP and indicating if I would not act now, it may takes months to get another allocation. I would certainly use Anja and Yound again! More
by tjank
Employees Worked With
Anja Heyne
December 16, 2013
One of the most awesome sales associates I've ever encountered in my 45 years of automobile shopping. I would recommend Charles to anyone looking to purchase a brand-new car,especially a BMW. His cus encountered in my 45 years of automobile shopping. I would recommend Charles to anyone looking to purchase a brand-new car,especially a BMW. His customer service was outstanding! He was very helpful,understanding,and patient,with all of our wants and desires that we were looking for in our new 5 series. Thumbs-up!!! BMW couldn't have hired a better associate. More
by AceofBladez
Employees Worked With
Charles Armstrong
December 10, 2013
Steve was an excellent salesperson, very patient, very responsive. Listened to our needs and helped as much as possible. I highly recommend Steve to anyone looking for a car. responsive. Listened to our needs and helped as much as possible. I highly recommend Steve to anyone looking for a car. More
by sport55
Employees Worked With
Steve Lerner
December 10, 2013
Heather was terrific in working with me and my daughter in choosing 2 used BMWs. She was knowledgeable, friendly and patient. Dan was really good in explaining all the details and helping us with our fin in choosing 2 used BMWs. She was knowledgeable, friendly and patient. Dan was really good in explaining all the details and helping us with our finance options. The only negative would be I think the detailing/prep could have been a little better. The few things I found wrong probably should have been pointed out before I left the dealership. Overall, it was a very positive experience with everyone I met at the dealership. More
by bryanbaudean
Employees Worked With
Heather Hovanesian, Daniel Weinberger
