Richmond BMW

A lot of employees recognized us from a prior sale and took the time to visit with us and see if there was anything they could do. Everyone was friendly and helpful. We were treated like family- we have a took the time to visit with us and see if there was anything they could do. Everyone was friendly and helpful. We were treated like family- we have always had a good experience with them. They made it work for us in order to get my new baby, even getting extra goodies for me such as a second key, floor mats, etc. More

I went to the dealer to have my battery registered. As soon as I pulled in there was a service member waiting at my car to help me. Once I got all checked in I was only there maybe 30 minutes. It was ver soon as I pulled in there was a service member waiting at my car to help me. Once I got all checked in I was only there maybe 30 minutes. It was very fast. Scott was helpful and I even got a complimentary car wash! More

I came in this morning with questions about the Diesel Exhaust Fluid for my 335D. Scott was very helpful and offered to put the fluid while I waited. In less than an hour, with no appointment, I was o Exhaust Fluid for my 335D. Scott was very helpful and offered to put the fluid while I waited. In less than an hour, with no appointment, I was on my way. Scott did a great job taking care of me and my 335d More

I give this dealership a very high rating! I am so excited to have found Richmond BMW and my new "friends and family" BMW salesman, Steve Lerner! I am very happy with the purchase of my new car, but excited to have found Richmond BMW and my new "friends and family" BMW salesman, Steve Lerner! I am very happy with the purchase of my new car, but more importantly very happy about the process. Steve is AWESOME! He has been so incredibly helpful - very attentive to customer needs, thorough, patient, and just a really nice guy. In all of the many phone messages and emails I have sent to him, he has always been timely with a response. Even after the purchase of my vehicle, Steve has continued to follow up with messages and a very nice handwritten post card! I'm just so grateful... I also got a chance to work with both Joey Harris and Paul Baldwin - just a really nice group of guys!! Very good at their jobs and doing everything to make sure the customer is happy, with speed and efficiency!!! I will DEFINITELY recommend this dealership to my family, friends, and colleagues! More

Great service and help from the very beginning of my buying process. Anton always kept me informed as to the update on my future vehicle status and Dan was there to walk me through the financial part m buying process. Anton always kept me informed as to the update on my future vehicle status and Dan was there to walk me through the financial part making sure that I got the expected rate that I was looking for.. Looking forward to a long time relationship and you consider them as well for you next vehicle purchase! More

Jack Morgan and staff were extremely courteous and patient as we plodded through our needs. Several cars were shown to us and test-driven. Jack provided clear, concise, and useful information in com patient as we plodded through our needs. Several cars were shown to us and test-driven. Jack provided clear, concise, and useful information in comparing models and specs. The way this dealership does business is customer oriented, not commission based, so there was no pressure from staff to get to the final sale. As consumers looking for that " right " car, we really appreciated their professionalism mixed with good humor. We are test driving more tomorrow and know that Jack will give us his full attention and advice, when asked. A breath of fresh air ......! More

Our experience with BMW, especially Steve Lerner made us to write this post. Our journey started with Audi followed by BMW. As we are so conservative when it comes to buy something like car, we almost check to write this post. Our journey started with Audi followed by BMW. As we are so conservative when it comes to buy something like car, we almost checked all dealers at Audi and BMW level such as Mercedes and Lexus. After meeting other sales persons and their vehicles, we found one care in each dealership that met our need but the only thing brought us back to BMW was just Steve Lerner. We can't say enough how his professionalism helped us to choose BMW. Compare to other sales persons, he is incredibly erudite, patient,helpful, responsible, and consumer friendly. We should also say other staff at Richmond BMW treated us with highest courtesy. We will surely recommend Richmond BMW to our friends and family. More

I had an awesome experience! Long story short I took my bmw to the dealership for repair, i worked directly with Kyle Bishop who is an awesome service advisor, this guy is extremely helpful and sincere, ju bmw to the dealership for repair, i worked directly with Kyle Bishop who is an awesome service advisor, this guy is extremely helpful and sincere, just fyi Kyle goes beyond his job duties as an advisor made me feel real comfortable with the service of this dealership. So based on all of my experiences there Kyle is the man! To get back to the story, i took it in for repair and Kyle approached me with the diagnoses and cost estimate, too much to consider dishing out for repair. So i thought to myself im tired of putting more money in a car thats not even worth it, so while sitting with the sales advisor Ms. Rosetta Dudley all morning I decided to look into trading in for a new car. Now Ms. Rosetta is a blessing sent from God himself, I didnt see a sales associate I saw a friend that was there in my time of need. Rosetta took her precious time to help me choose a new car. She held my hand the entire way through the process of getting a new car, her help exceeded my expectations in every way. The professionalism of Kyle and Rosetta makes Richmond BMW the place to go for any Bmw service or advice. A+ Kyle Bishop and Rosetta Dudley More