Richmond BMW

Never felt any pressure. Great experience. I actually purchased a 2011 Hyundai Elantra Limited that had been traded in for a BMW the week before. Steve Lerner was my salesperson and he was fant I actually purchased a 2011 Hyundai Elantra Limited that had been traded in for a BMW the week before. Steve Lerner was my salesperson and he was fantastic. I first contacted him by email, since I live 2 hours away from Richmond, in Hampton Roads. He went out & personally took extra pictures of things I couldn't see from the listed pictures. He was willing to reserve the car for me just by taken my credit card number. He didn't even run the card! When I arrived he was with another customer, but asked the gentleman to switch to another rep since he was waiting for my arrival and he thoroughly went over everything with me in detail. After everything was done and said, I was about to leave and a light came on the dash that wasn't there before. I let Steve know, who took the car to service to have a diagnostic ran. The service tech tried to brush it off as a common light, but Steve was not satisfied with that. He personally called and made an appointment with a local (to me) Hyundai dealer for me to get the issue resolved. And then the next day he called me just to get an update to make sure everything worked out. He was a tremendous help and made my first from-a-dealership car purchase a great experience! Hopefully, one day I'll be able to return and actually buy that BMW too! Thank you Steve. More

Thanks for everything! After suddenly needing to purchase a car after an oil change gone bad I decided to drive the mini. My previous car was a mini but I had had trouble wi After suddenly needing to purchase a car after an oil change gone bad I decided to drive the mini. My previous car was a mini but I had had trouble with service. After Steve's diligence and Dan's knowledge and expertise, I was sold. When I bring the car in for service I will be able to get a loaner as long as an appointment is made. I purchased the extended service which get me free service for six years or 1000,000 miles. Could I ask for more? No! And although I went in looking for a low mileage used car, the deal on my brand new car was wonderful. I was also able to drive out that day and had 500 mi or 4 days to decide if I really wanted it, buyers remorse maybe? Well I am very happy with my purchase and would recommend this dealer and car to everyone. More

Amazing car buying experience The entire staff at Richmond bmw made my buying experience a first class experience. Would highly recommend them to anyone looking to buy a new car. The entire staff at Richmond bmw made my buying experience a first class experience. Would highly recommend them to anyone looking to buy a new car. More

BMW Service is excellent I purchase my car in Arizona and had it transferred to Virginia 3 years ago. Richmond BMW completed the inspection and all the scheduled maintenance. I purchase my car in Arizona and had it transferred to Virginia 3 years ago. Richmond BMW completed the inspection and all the scheduled maintenance. I have had several visits over the 3 years and each time I schedule an appointment with Tim Peterson. He is very knowledgeable and provides excellent customer service. He always make sure the service time fits my schedule and ensures all the necessary services are performed as scheduled and completed timely. He answers all my questions and I leave feeling good about my BMW service experience. I would gladly recommend this dealership. More

Good experience at Richmond BMW Everyone at the dealership was very friendly and professional. I was introduced to Steve Lerner on my first visit who then spent almost 2 hours with Everyone at the dealership was very friendly and professional. I was introduced to Steve Lerner on my first visit who then spent almost 2 hours with me reviewing the BMW and taking me for a test drive. This was my first experience with BMW and I was most impressed. I felt comfortable with Steve and he made sure I was kept informed after I ordered the vehicle. Matthew Perry also stayed in the loop and made sure I was comfortable with the process. My new 428i convertible arrived last week. It is a beautiful vehicle that my wife and I will enjoy. More

Mini Cooper S Clubman 2010 The service was excellent. Team work was great. However, pricing could have been a little better. Overall, experience was great. Thanks to James a The service was excellent. Team work was great. However, pricing could have been a little better. Overall, experience was great. Thanks to James and his team. You rock! More

Vehicle Search Aaron (the new car sales manager) and Steven Lerner are very professional and ethical sales managers. My wife and I are looking for a convertible spo Aaron (the new car sales manager) and Steven Lerner are very professional and ethical sales managers. My wife and I are looking for a convertible sports car and felt that after visiting BMW of Richmond we got very good and thorough information from Steve. I would certainly recommend this dealership and Steven as sales professionals. and Aaron More

Customer Service sets BMW apart from the rest No other car dealership in Richmond can compare to the service and friendliness provided by the Richmond BMW service advisory team, especially Josh Ga No other car dealership in Richmond can compare to the service and friendliness provided by the Richmond BMW service advisory team, especially Josh Garrett. I have had many visits over the past few years that were all very pleasant and sent me home satisfied. Josh, my service advisor, has always went out of his way to make sure I was taken care of and happy; this experience alone will keep me a BMW driver for life. As for the sales team, I don't have many positive comments for this area, as DC BMW dealerships offer significantly better deals on all BMW models. I tried to give Richmond BMW a chance for the sole purpose of local support before getting my most recent new BMW, but the deals weren't even comparable, and I'm not one just to throw away money. Overall, I love Richmond BMW. More

Appreciate the help of Dennis Morgan I have had my cars serviced at Richmond BMW for a few years and have always found Dennis Morgan to be kind and helpful. Dennis has done his very best I have had my cars serviced at Richmond BMW for a few years and have always found Dennis Morgan to be kind and helpful. Dennis has done his very best to accommodate my schedule, to explain programs offered by the dealership and to work with me to understand issues. It's Dennis' overall attitude towards me and his job that keep me coming to Richmond BMW rather than investigating some other options in Richmond. Joey Harris has more recently helped me with a warranty program. He was responsive, patient and very professional. Last year I had an issue that required managerial help. Alan Bettley worked with me to keep me a BMW customer. More

First Internet Purchase Experience Historically I have only purchased local vehicles after seeing and test driving the car. My wife and I found a used BMW X3 at Richmond BMW that met ou Historically I have only purchased local vehicles after seeing and test driving the car. My wife and I found a used BMW X3 at Richmond BMW that met our requirements, and being in Greensboro, NC, Steven Lerner and his staff provided timely, accurate and reliable information about the car to aid in our purchase decision. After delivering the car to Greensboro at our request, we found that all facts and conditions were very accurately represented, further speaking to the trustworthiness of Steve and the team at Richmond BMW. I am completely satisfied with my experience at this dealership and look forward to the next opportunity I have to do business with them. More