Richmond BMW

Service is excellent I bought my first BMW a year ago from Richmond BMW. Service is worthy of the BMW name. I have had a couple of extremely helpful experiences with a ser I bought my first BMW a year ago from Richmond BMW. Service is worthy of the BMW name. I have had a couple of extremely helpful experiences with a service rep named Josh Garrett and would highly recommend BMW due in large part to the service Josh offers. More

Found the perfect car!!! My name is Jorge Maese and found the dream car here at this dealership. Adel was great with meeting my needs. Dmitriy was also exceptional to work w My name is Jorge Maese and found the dream car here at this dealership. Adel was great with meeting my needs. Dmitriy was also exceptional to work with on getting this car and always returned my calls although he was extremely busy. i bought the car and paid for it on 9/18 at 12 pm and was notified that the car ships on 9/22/204. Very exciting! I have never bought a car out of state much less shipped. I am a little nervous about the whole shipping process but I have to trust the staff that I will get here safe. Will write another review once the car gets here. More

Simply the BEST! First and foremost, I come from a large family who I would estimate 80% drive BMW's. I've always been a full-size pick and SUV person myself. That First and foremost, I come from a large family who I would estimate 80% drive BMW's. I've always been a full-size pick and SUV person myself. That's all I'd driven for the past 15YRS I've been living in the US. Earlier this year, we moved into a maintenance-free neighborhood and all of a sudden, I no longer had a need for a truck or anything of a significant size. I sold all three of my trucks and thought I would try this "sedan" thing. Better yet, I thought, let me purchase a BMW and see what all the fuss my family members constantly make. What a great move! I purchased a 2010 550i GT back in May of this year ['14] in Northern Virginia. The vehicle had about 44K on the odometer, so it was far from being considered "new." Even though I has a contact at Richmond BMW Midlothian, I mistakenly [thinking I was calling/booking Midlothian] booked the car at Richmond BMW @ West Broad for a "pre-purchase" inspection. Boy was I glad I did! Without getting into great detail, my vehicle has had more than one or two visits for warranty issues that have risen over the last four months or so of ownership. Richmond BMW @ West Broad never questioned the fact that I was NOT the original owner of this vehicle; or the fact that the manufacturer's factory warrant [4YR or 50K] was nearing its end. This top-shelf dealership stands behind the brand-name they sell...... and they do everything they possibly can to work in favor of the customer. On each and every one of these visits, my Service Advisor, Joshua Garrett's attitude in EVERY regard has been simply extraordinary! He has gone out of his way [well above and beyond] on SEVERAL occasions to make certain that I had been nothing short of satisfied. From having a loaner vehicle available to staying in constant contact as to not leave the customer guessing/wondering, Joshua's attitude has been positive every time. I've had to drop in unannounced on a couple of occasions, dropped by when the Service Dept. was overcrowded, been by when Joshua Garrett was clearly stressed and a little overwhelmed and in all kinds of situations in between. However, not one time, did I feel like I wasn't being adequately look after or that my presence was a circumstance causing inconvenience or annoyance to Joshua and/or the dealership. Not one time. I was always made to feel welcome and assured that all my issues, regardless of the extent, would be addressed. I was always treated like I was the most important customer. On the very few occasions I've dropped in and Joshua was absent, Tim Peterson was no different in every regard. Take it from someone who's owned 12 cars in the last 15YRS: Everything from General Motos to Mercedes Benz's; I have never experienced customer service like this from any dealership, anywhere, anytime and on any level. I'm so impressed and satisfied in every area with Richmond BMW @ West Broad, that I recently told my wife that I will never drive anything else except a BMW from here on..... the same goes for her. Purchased from Richmond BMW West Broad Street. This dealership is a credit to the Bayerische Motoren Werke AG brand name and the standard that all other dealerships should be judged by. If I had to pick one word that best epitomizes this dealership, it would be: exceptional. Thank you Joshua Garrett and Richmond BMW of West Broad St.... you've gained a customer for life! Thanks for reading. Regards, Eddie K. More

Richmond BMW the Crown Jewel of Richmond!! I recently purchased a BMW 5 Series Wagon from Steven Lerner. It was an interesting exchange, as it was shipped to me in the state of Massachusetts. S I recently purchased a BMW 5 Series Wagon from Steven Lerner. It was an interesting exchange, as it was shipped to me in the state of Massachusetts. Steven was extremely accommodating and was able to process the sale of this lovely car in a way that gave me confidence I was definitely purchasing the appropriate auto for my needs, from a great dealership. I really appreciate the professional approach and knowledge that Steven offered. I would consider buying another family auto from this dealership and I suggest that anyone run, not walk to Richmond BMW/Crown Mini of Richmond Virginia. Good stuff!! More

Standard for Customer Service I'm new to the whole luxury car market. I also don't normally write reviews. I was shocked by the level of customer service I received. The closest I'm new to the whole luxury car market. I also don't normally write reviews. I was shocked by the level of customer service I received. The closest experience I can relate is a 5-star restaurant. The one stand-out is sending a driver up to NoVA (120 miles!) to bring me to the dealership to complete the paperwork. Steve Lerner and Charles Armstrong are top notch. More

Yousaf was great to work with I found the car I was looking for online and traveled from New York to Richmond to get it. I worked with Yousaf the entire time and he was great. The I found the car I was looking for online and traveled from New York to Richmond to get it. I worked with Yousaf the entire time and he was great. The car was exactly as advertised and he went out of his way to make sure I was completely satisfied. I would definetly recommend Richmond BMW and I would certainly travel the long distance again in the future. More

Great as always Great service as always..Best over any. Experience is always great especially to returning clients.. I Will stick with Richmond BMW over any other.. Great service as always..Best over any. Experience is always great especially to returning clients.. I Will stick with Richmond BMW over any other.. -Irvin B More

Great people, Excellent experience ! Steve Lerner met me at the door on my first visit to Richmond BMW and he could not have been better to work with ! I felt that he was on my side by Steve Lerner met me at the door on my first visit to Richmond BMW and he could not have been better to work with ! I felt that he was on my side by listening to my needs. Then he found just the "right"car for me ! I appreciated his straight-forward manner in sales which he followed up with expertise in teaching me (70 yr. old buying first car!) about the car's technology. All this - to make my driving experience better and safer. Thanks Steve, your enthusiasm is contagious ! Josh Alford, Eric Horrocks, and not least-Matt Perry, the general manager, were very present and helpful throughout ! I appreciate the respect with which I was treated by everyone. And I'd say, THIS dealership will probably keep me in a good car for many years to come ! Thanks Richmond BMW ! More

Best buying experience ever! We were in the market for a new BMW. We located online the vehicle we were interested in and placed a phone call to the dealership while driving from We were in the market for a new BMW. We located online the vehicle we were interested in and placed a phone call to the dealership while driving from NC to northern VA. Steve L. answered the call and was very attentive to our detailed list of options that we wanted on the car. Needless to say, we never made it to northern VA. We pulled off in Richmond and purchased the car that day. The process was easy and actually enjoyable, as Steve is an honest salesman and heck of a nice guy . Worth the drive from NC to purchase from Steve and Richmond BMW. More

Xllent Xperience I began my purchasing experience via the internet. From the initial communication until I drove off the lot, it was easily the most comfortable purch I began my purchasing experience via the internet. From the initial communication until I drove off the lot, it was easily the most comfortable purchase of a vehicle I have ever had. Each staff member was personable, knowledgeable and made this process stress free. If I were starting a sales business, I would want these men on my team. Anton knew his product and exuded great passion during the demonstration and test dive of the X3. I live 2 hours from the dealership and drove past several BMW dealerships on the way. It was well worth it and I have already recommended them to several friends. More