Richmond BMW

Positive Expereince - European Delivery -2015 M4 Convertible This is my second new BMW and first European Delivery. The experience with Steven Lerner and Richmond BMW – West Broad could not have been any more pl This is my second new BMW and first European Delivery. The experience with Steven Lerner and Richmond BMW – West Broad could not have been any more pleasurable. Steve is not only a genuinely good person to start with he’s responsive, passionate and well versed in BMW’s line-up (and their history for that matter!). His patience in answering questions and laying out expectations for European Delivery made the entire experience that much easier and more enjoyable (not to mention responding every single time to what seemed to be a million inquiries about where the car was and when redelivery would be!). From Matt Perry who appeared to pull an allocation for an M4 convertible out of thin air during the car’s release month to Thad Flowers who patiently moved delivery dates in Munich around my often shifting travel schedule, it was nothing but a positive experience both here in the US and in Germany. If you have the opportunity to do European Delivery, absolutely do it. If you can manage to do it during Oktoberfest, even better! Just don’t miss out on the chance to work with Steve. I am not one to heap praise upon people, but in this case it is well deserved. Thank you Matt, thank you Thad and most importantly, thank you Steve for an incredible experience! #BimmerFest, #Want2BS8ed More

LOVEEEEEEEE MY 320XI, THANKS BECCA Thank you so much Rebecca for my first new BMW, she is an excellent sales person actually the best. And the fiance guys are the best they worked reall Thank you so much Rebecca for my first new BMW, she is an excellent sales person actually the best. And the fiance guys are the best they worked really hard to assist me and for that I am truly grateful. this dealership is not like any other that just looks out for there own interest but for the interest of there customer. Rebecca kept me focus and out of doubts when i kept denying my possibility of leaving with a car. she is the best loveeeee her. And also they helped me to get back money from my trade through my gap insurance thank you for that josh, i think that's his name lol. More

Love my BMW convertible! Thank you Steve Lerner! This is my 2nd BMW & it only gets better! Steve is an excellent sales advisor & a pleasure to work with- very thorough, atten Thank you Steve Lerner! This is my 2nd BMW & it only gets better! Steve is an excellent sales advisor & a pleasure to work with- very thorough, attentive to detail, follows through and truly cares about customer satisfaction all the way to the end! More

Great Car Buying Experience @ Richmond BMW I wanted to compliment Richmond BMW on my recent purchase experience. Yousaf was professional during the entire process. We had a few communication I wanted to compliment Richmond BMW on my recent purchase experience. Yousaf was professional during the entire process. We had a few communication bumps along the way which is not unusual when buying a car. However his follow up to assure everything was to my satisfaction was everything I could have expected. I also want to compliment Matt (GM) for his help during the process. He made sure at his level everything we discussed was done to my satisfaction and I want to compliment him on the experience I received at his dealership. More

I bought the car of my dreams! Having worked with Steve Lerner and Matt Perry for many years, I see that nothing has changed. They are all about taking care of the customer. Matt Pe Having worked with Steve Lerner and Matt Perry for many years, I see that nothing has changed. They are all about taking care of the customer. Matt Perry took care of getting the car brought in and ready for me in a very short time frame. From the moment I arrived, Steve Lerner got all of my info together and prepared my paperwork swiftly. Adam Herbert got me all signed up in the business office and beat the finance rate that I came in with. As always Steve L is very meticulous in his delivery process, making sure all systems are activated and making sure I know how to work all of technologies that came with my car. The team at Richmond BMW helped me purchase a car that I thought I would only dream about. It actually feels like a dream every day I get into my car. Thank you so much Steve and Matt for making my dream a reality. DJ More

Sales Experience I worked with Steve Lerner on the purchase of my 528i. He was excellent to work with and very customer attentive. I thought I would have to order the I worked with Steve Lerner on the purchase of my 528i. He was excellent to work with and very customer attentive. I thought I would have to order the car I wanted but Steve was able to locate the exact car I was going to order. He is definitely an asset to your dealership. More

Extremely positive experience A really pleasant experience! Extremely helpful, honest, friendly. Phillip went above and beyond to make it easy and stress-free. I was a little intim A really pleasant experience! Extremely helpful, honest, friendly. Phillip went above and beyond to make it easy and stress-free. I was a little intimidated by the car buying process and this ended up being a really great day. I can't say enough how helpful the staff was and informative. I drove away feeling great about the whole thing and would travel 2.5 hours again back to this dealership just for maintenance check ups alone. I believe in customer experience and feedback reviews, and its really nice to be able to say such positive things about about place and it's people. Highly recommend this dealership!! More

BEST CAR BUYING EXPERIENCE I had the best car buying experience here at Richmond BMW. Steve Lerner is an exceptional sales rep that takes his time to really get to know the cust I had the best car buying experience here at Richmond BMW. Steve Lerner is an exceptional sales rep that takes his time to really get to know the customer as well as their needs. He made me feel very comfortable and went out of his way to make sure I had everything I needed. As a young woman who has only purchases two cars, including this one, I can honestly say this was the best experience I ever had. I did not feel pressured and the advice given to me was very heartfelt. Charles in finance was just as awesome. He had me in and out in no time! I would recommend anyone to this dealership and will definitely return in the future! Thank you to the entire BMW team! :) More

Happy, Happy, Happy Very great experience. I really appreciate Steve Lerner's tremendous energy and dedication. It was the first time I've ever shopped for a car alone as Very great experience. I really appreciate Steve Lerner's tremendous energy and dedication. It was the first time I've ever shopped for a car alone as a woman and been treated with such respect and attention. Steve was tireless finding me the right car and following up consistently. I can't emphasize how rare that is anywhere. Josh, in finance, was wonderful with all of the paperwork and assisted at every opportunity that was appropriate. I honestly do not think I would have bought the car if it wasn't for the personal attention and focus on details I received from Steve and Josh. Dimitriy was also helpful coordinating details and making sure all aspects of the purchase went smoothly. More