Richmond BMW

VW Passat This has been the best car buying experience I have had. I would recommend this dealership to anyone. Steve Lerner made this a very hassle free experi This has been the best car buying experience I have had. I would recommend this dealership to anyone. Steve Lerner made this a very hassle free experience. More

Superior client service - Dennis Morgan at Richmond BMW Dennis Morgan and Ronnie Minor with Richmond BMW service are THE BEST. I have brought my vehicle to Richmond BMW for several years and it is an excell Dennis Morgan and Ronnie Minor with Richmond BMW service are THE BEST. I have brought my vehicle to Richmond BMW for several years and it is an excellent experience 100% of the time! I always receive superior client service and repairs are complete, correct and on time. It is apparent they care about my vehicle operating safely and at its best. I would recommend this service department and dealership to anyone. Thank you, Dennis Morgan and Ronnie Minor! More

Service to my new car Scott Hornbeck delivered excellent Customer service. They stood by their word and delivered great customer service, Give Scott a call. Easy to make a Scott Hornbeck delivered excellent Customer service. They stood by their word and delivered great customer service, Give Scott a call. Easy to make an appointment and great communication prior and after service was completed. Thanks for the great service. More

James and Crown Mini are Outstanding!! James Gardner was outstanding!! He went above and beyond our expectations to make our out-of-state purchase easy and the best new car experience. Fabu James Gardner was outstanding!! He went above and beyond our expectations to make our out-of-state purchase easy and the best new car experience. Fabulous!! More

Richmond BMW - A+ Scott Hornbeck was a tremendous help! I have been working exclusively with him for the past couple years. The dealership is top notch and service w Scott Hornbeck was a tremendous help! I have been working exclusively with him for the past couple years. The dealership is top notch and service was outstanding! More

Better than Expected I recently bought my first Mini Cooper S and found myself at Crown. The staff had just moved into their new facility (which is beautiful) and it was I recently bought my first Mini Cooper S and found myself at Crown. The staff had just moved into their new facility (which is beautiful) and it was clear that the new space suited them well. They were all professional, clean, enthusiastic about their product, and willing to work with me about buying a car. My sales team was James, John and Paul (I am not kidding!). While James was my main point of contact Paul and John were an incredible influence in my final decision. I cannot say enough about how enthusiastic they all are about their product. I was particularly thrilled to hear that the staff did not work on commission. I didn't feel the same pressure that I had at other dealers I had visited. A great business models I wish others would follow. My final buying experience was with Adam who turned out to be the highlight of my time at Crown. Informed, matter-of-fact, and down to earth Adam prepared all the finance paperwork and talked to me honestly and professionally about all the additional services or benefits I could purchase. I cannot say enough about how wonderful and refreshing it was to talk to him about my car, my warranty, and extended warranties. Huge kuddos to Adam. I hope his management team knows how great he really is at his job. A great experience overall. Shout out to Angie (Service Department) as well for helping to get my car ready. I hope she and I don't have to interact much more during my time with my Mini but if I do I am sure it will be a great experience. More

Great car buying experience! Steve Lerner made our "out of state" car purchase extremely easy. We found just what we were looking for and we will definitely buy from them again. Steve Lerner made our "out of state" car purchase extremely easy. We found just what we were looking for and we will definitely buy from them again. More

Help with a leased car Matt Perry and Steve Lerner went way over the top to get me the exact that I wanted to lease and to get it delivered to me in Florida. It was complic Matt Perry and Steve Lerner went way over the top to get me the exact that I wanted to lease and to get it delivered to me in Florida. It was complicated, but they went the extra mile to make it happen -- especially Steven Lerner. More

Steve Lerner - Outstanding Without question, my best experience with an auto dealer. Steve Lerner made the whole thing easy, hassle free, efficient, and fair. They set a great p Without question, my best experience with an auto dealer. Steve Lerner made the whole thing easy, hassle free, efficient, and fair. They set a great price from the outset, charged me minimal additional fees to get the deal done, and didn't try and push a bunch of extras I didn't need or want. Steve made buying a great car just like it should be - no more complicated than buying a sandwich. If you see something you like at this place, call him. I promise, you won't regret it. More