Richmond BMW

Outstanding Service I have been dealing with Richmond BMW for better than 15 years. They have always gone above and beyond my expectations to satisfy me. Dennis Morgan in I have been dealing with Richmond BMW for better than 15 years. They have always gone above and beyond my expectations to satisfy me. Dennis Morgan in the service department is second to none. He has taken excellent care of me and always keeps me updated on the status of my vehicle. More

2003 M3 These guys continue to amaze and please our family with their daily efforts to go out of their way to ensure we are pleased with the service we are pr These guys continue to amaze and please our family with their daily efforts to go out of their way to ensure we are pleased with the service we are provided, the repair status to an honest fault and to ensure we were kept abreast of repair status and timelines. Dealing with these guys, this is the norm, needless to say, this is not the norm anywhere else. More

BMW Service Scott Hornbeck was mty Service Advisor, Each time I come in to get my BPM service - he is always a pleasure to work with, he goes over and beyond t Scott Hornbeck was mty Service Advisor, Each time I come in to get my BPM service - he is always a pleasure to work with, he goes over and beyond the call of duty! He is an asset to your BMW Team! All the Best! Scott - keep up the awesome work and for giving " World Class Service" 07/15/2015 More

Built X5 on line Kirk Randolph was great to work. We built the car on line. It was delivered 3 weeks later. The car was admired by folks inside the dealership while pa Kirk Randolph was great to work. We built the car on line. It was delivered 3 weeks later. The car was admired by folks inside the dealership while paper work was completed. More

Fantastic service The entire business is a wonderful environment. Completely stress free experience again. Simple, efficient, polite, professional and always with a smi The entire business is a wonderful environment. Completely stress free experience again. Simple, efficient, polite, professional and always with a smile. Thank you Scott Hornbeck. More

Great service Dawson McKenzie is the man to see. He knows BMW's inside and out, and will treat your car like it is his own. The entire service department is a ple Dawson McKenzie is the man to see. He knows BMW's inside and out, and will treat your car like it is his own. The entire service department is a pleasure to deal with. More

Great service experience Dawson Mckenzie was fantastic. He has an excellent knowledge base and people skills. He kept me informed about the status of my vehicle and did exac Dawson Mckenzie was fantastic. He has an excellent knowledge base and people skills. He kept me informed about the status of my vehicle and did exactly what I wanted. More

Great Customer Service from Service TEam Been working with Scott Hornbeck since January 2014... first with Z4 and now 328I. Always professional and very knowledgeable. Makes sure my car is in Been working with Scott Hornbeck since January 2014... first with Z4 and now 328I. Always professional and very knowledgeable. Makes sure my car is in and ready as promised. Love my car but Scott and the team are an additional perk to having my BMW. More

A+ customer service! Scott always provides first class service!! Always very helpful when ever I need any maintenance or repair!! Thank you so much and Keep up the great w Scott always provides first class service!! Always very helpful when ever I need any maintenance or repair!! Thank you so much and Keep up the great work! More