Richmond BMW

This dealership truly provided the most incredible experience in my quest for my dream car! From the very beginning, Martin Wahba was by my side, guiding me every step of the way until we hit the road experience in my quest for my dream car! From the very beginning, Martin Wahba was by my side, guiding me every step of the way until we hit the road. His enthusiasm and support were unmatched, and he even followed up afterward to check in on how much I was loving my new ride! What an unforgettable journey! More

Both the sales person and today a young gentleman helps me navigate , for me, big problems in connecting to BMW with apple car play… me navigate , for me, big problems in connecting to BMW with apple car play… More

This is my second new BMW and. The experience with Kris Hafner and Richmond BMW – West Broad Street could not have been any more pleasurable. Kris is responsive, passionate and wel The experience with Kris Hafner and Richmond BMW – West Broad Street could not have been any more pleasurable. Kris is responsive, passionate and well versed in BMW’s line-up. Thank you, Kris. More

Five stars for the service center for sure! The communication from Josh was excellent and my car was ready when I expected it to be. My car was part of a recall and I was made aware of other ne The communication from Josh was excellent and my car was ready when I expected it to be. My car was part of a recall and I was made aware of other needed repairs/service. The additional work was fairly priced and there was no pressure to have this work completed. BMW corporation on the other hand was a complete disappointment. The recall letter indicated that if my car was having certain issues it should not bet driven to the service center and BMW would provide a tow.....After three days of run around on the phone with three different departments I gave up on the promised tow service. Shame on you BMW! If you are not going to provide this to all owners it should be stated in the recall notice. More

Sales staff are wonderful- thoughtful, helpful, knowledgeable and pleasant yo work with. However, the process from sale to financing is slow, inefficient and tedious. knowledgeable and pleasant yo work with. However, the process from sale to financing is slow, inefficient and tedious. More

The dealership was nice. I left messages yesterday for the sales manager and still haven't received a return call. I left messages yesterday for the sales manager and still haven't received a return call. More

Wonderful customer service BTW - this is extremely ridiculous that I have to write 15 words. ridiculous that I have to write 15 words. More

Very attentive service. Listened to my needs. Quickly sold the car without a lot of hassle. Listened to my needs. Quickly sold the car without a lot of hassle. More

Salesman was very polite and professional. He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of n He Apologized for the long wait to assist us in finalizing the sale. However the car was not ready due to detail work. Received car the evening of next day. Unfortunately we had to call several times to inquire what time the car would be delivered. Delay was longer than expected for a driver to deliver the car to our home. More