Richmond BMW

The Service Dept is exceptionally accommodating! Richard Burwell, in Service, assisted me with an onboard Vehicle Status issue that needed attention on a busy Friday afternoon 9/11/2015. Basically ne Richard Burwell, in Service, assisted me with an onboard Vehicle Status issue that needed attention on a busy Friday afternoon 9/11/2015. Basically needed some coolant fluid topped off. THANK YOU GUYS so much and I hope Richard will get recognized for this gesture as THAT's what makes customers return to want to buy another car. Cars WILL always have issues and yet a service dept can truly make or break a customer's allegiance to that dealership in how they treat the customer to make them feel special. THANK YOU RICHARD B! MOLLY More

Exceptional Service From the time Angie greeted me as I drove up until she noticed I was missing an antenna and made sure I left with one, my service experience was first From the time Angie greeted me as I drove up until she noticed I was missing an antenna and made sure I left with one, my service experience was first rate. She was diligent about identifying all the needed service items, even down to the wiper blade replacement. Her estimate of the time was right on the mark and she updated me as I waited (and comfortably worked using their guest wireless). Angie is professional, service oriented, and highly competent. An outstanding service experience! More

First class experience Timely, courteous, professional and efficient. The problem was immediately diagnosed, the parts ordered and installed. The tire was unusual, 650 Grand Timely, courteous, professional and efficient. The problem was immediately diagnosed, the parts ordered and installed. The tire was unusual, 650 Grand Coup low profile and run flat so I was immediately provided with a courtesy car. More

Thorough and professional Brought car in the inspection. Richard Burwell greeted me with a smile. He inspected the outside of the car and pointed out important notes to keep in Brought car in the inspection. Richard Burwell greeted me with a smile. He inspected the outside of the car and pointed out important notes to keep in mind. Gave me pointers to upkeep my car. Also got the manager to honor a $50 coupon that was from the Midlothian dealership. Checked on me during the service visit. Very pleasant experience More

Great experience I was considering buying a new car but had never driven a BMW. Steve Lerner at Richmond BMW made my experience with the BMW brand an outstanding expe I was considering buying a new car but had never driven a BMW. Steve Lerner at Richmond BMW made my experience with the BMW brand an outstanding experience. He was knowledgeable, friendly and not at all pushy. He wanted me to make the decision about owning a BMW. I was very impressed with the friendliness of the showroom staff and service department. Go visit them! More

Another great experience- highly recommend Steve Lerner Returned to purchase my third BMW from Richmond BMW and, again, highly impressed- the process was as smooth as the prior two. True professionals and Returned to purchase my third BMW from Richmond BMW and, again, highly impressed- the process was as smooth as the prior two. True professionals and a pleasure to work with every time. Steve Lerner was wonderful and I plan on recommending his service to colleagues and friends. We will be back! More

Car shopping the way it should be I had been looking to buy a new vehicle from a different manufacturer but had not enjoyed my experience at a couple of different dealerships. I knew I had been looking to buy a new vehicle from a different manufacturer but had not enjoyed my experience at a couple of different dealerships. I knew specifically which model I was looking for and happened to notice this model used at Richmond BMW and decided to take a look. Yousaf immediately explained the process at Richmond BMW whereby the stated price is the price of the vehicle. He provided pricing information from a couple of sources and showed that this vehicle had a very competitive price. Yousaf explained everything in detail and made the process as smooth as possible without ever pressuring. In fact he made sure I knew that if it was not the vehicle for me, he could help me find the right one. All staff I came into contact with at Richmond BMW provided a customer service focused experience and made the experience enjoyable which convinced me to purchase this vehicle used rather than new. More

Reasonably priced and excellent customer service. My husband and I came in to look at a specific car and Yousaf was extremely helpful. We never felt pressured to spend outside of our means. Yousaf wen My husband and I came in to look at a specific car and Yousaf was extremely helpful. We never felt pressured to spend outside of our means. Yousaf went above and beyond to make sure all of our needs and even wants were met. I would recommend this dealership and Yousaf specifically to anyone looking for a new vehicle. More