Richmond BMW

We Will Be Back Thanks to Steve Lerner for his assistance taking us for a test drive in the M4. Steve is very knowledgeable and accommodating to the needs of the cus Thanks to Steve Lerner for his assistance taking us for a test drive in the M4. Steve is very knowledgeable and accommodating to the needs of the customer. We appreciated his "great" customer service. I am pretty close to saying "yes" to Jean's purchase of his dream car. Thanks again. Denise and Jean More

Personable and informative - Steve Lerner Everyone went out of their way to say hello, welcome and introduced themselves. This applied to the sales manager, salesman, service manager, busines Everyone went out of their way to say hello, welcome and introduced themselves. This applied to the sales manager, salesman, service manager, business manager and even the sales trainee. In our particular situation a number of informative phone calls came from the salesman to keep us updated on the BMW that we were interested in. More

GREAT AND PERSONABLE SALESMAN STEVE LERNER IS AN EXCEPTIONAL SALESMAN AND VERY KNOWLEDGEABLE . HE WAS THE SALESMAN FOR MY BROTHER WHEN HE BOUGHT HIS CAR, AND EVEN THOUGH I HAD TO B STEVE LERNER IS AN EXCEPTIONAL SALESMAN AND VERY KNOWLEDGEABLE . HE WAS THE SALESMAN FOR MY BROTHER WHEN HE BOUGHT HIS CAR, AND EVEN THOUGH I HAD TO BUY LOCALLY IN HOUSTON TEXAS THIS TIME DUE TO MY LIVING ARRANGEMENT RIGHT NOW , HE HELPED ME OUT ALOT AND ANSWERED MY QUESTIONS WHILE I WAS IN RICHMOND. HE WILL BE THE NEXT SALESMAN I USE WHEN IM BACK LIVING IN RICHMOND FOR MY NEXT BMW... RICK AMENDOLA More

Steve Lerner - Very Helpful Steve knows the product, is very respectful of the customer's time. Has helped me with several new vehicles over the years, and I appreciate his exce Steve knows the product, is very respectful of the customer's time. Has helped me with several new vehicles over the years, and I appreciate his excellent customer service. More

Not your typical car buying experience Steve is very accommdating and isn't a high pressure salesperson. More importantly, he is incredibly knowledgeable and takes the time to ensure you'r Steve is very accommdating and isn't a high pressure salesperson. More importantly, he is incredibly knowledgeable and takes the time to ensure you're getting what you need. The fact that he made the buying experience enjoyable is a bonus! More

Thank You (Again) Steve Lerner My son purchased his first car and I had him work with Steve Lerner. Steve went above and beyond making the decision process easy. I have worked wit My son purchased his first car and I had him work with Steve Lerner. Steve went above and beyond making the decision process easy. I have worked with Steve on other BMW's that I have purchased and I recommend everyone to ask for him directly. I also cannot say enough about the professionalism of the staff. They work very hard to make the car buying process as trouble free as possible without exerting undue pressure. We will always go back to Richmond BMW. More

Lease Turn In with Steve Lerner Steve was incredible. He went out of his way to make sure I had everything set for the turn in. He was engaging and terrific and I would've wanted to Steve was incredible. He went out of his way to make sure I had everything set for the turn in. He was engaging and terrific and I would've wanted to buy a car with him if I didn't already have one setup. He was spectacular in every way. Ask for him! More

BMW X3 I absolutely recommend Steve and this dealership to anyone looking to make a purchase. Steve has an energy and enthusiasm that I am not sure anyone e I absolutely recommend Steve and this dealership to anyone looking to make a purchase. Steve has an energy and enthusiasm that I am not sure anyone else can match. I called ahead to make sure a CPO vehicle in which I was interested was still available, and when I arrived at the dealership, Steve had already pulled the Carfax and maintenance records, and knew what I was there to see. The other thing that struck me was the amount of time Steve was willing to put into the sale when he didn't have to. I think it was pretty clear that I had come to buy the car, and once we got to doing the paperwork, Steve stuck around with me to make sure everything was going smoothly, rather than taking another customer. Then, after all the paperwork was done, he picked me up after I sold my previous car elsewhere. After that, he spent about an hour going over every single feature on my new car. I think this is very telling, because the amount of time he spent with me after the sale was complete meant to me that he cared more about building a relationship than selling me a car. My wife and I will be returning to this dealership in the future. More