Richmond BMW

Great buying experience! Steve Lerner and the Richmond BMW Team provided an outstanding buying experience. They were extremely professional, service oriented and attentive to Steve Lerner and the Richmond BMW Team provided an outstanding buying experience. They were extremely professional, service oriented and attentive to every detail of the experience and transaction. Steve Lerner is a real pro and truly cares about his customers. This is my second purchase with Steve and he not only provides a great buying experience but also builds a great relationship with you along the way. Steve takes the buying experience to a whole new level!! Thanks Steve and your Richmond BMW Team! More

GREAT SALES DEPARTMENT I have been working with James Gardner- salesman for almost 2÷ years. ( also Dan and Paul). ..l have purchased a mini, leased a mini, Plus purchased I have been working with James Gardner- salesman for almost 2÷ years. ( also Dan and Paul). ..l have purchased a mini, leased a mini, Plus purchased 2 BMW's. James Gardner is the best and I trust him completely. .Highly recommended More

Great experience and everyone was helpful! I found myself at Crown Mini after searching the web looking for an Infinti. I found their ad on AutoTrader and sent them an email. Two minutes later I found myself at Crown Mini after searching the web looking for an Infinti. I found their ad on AutoTrader and sent them an email. Two minutes later I recieved a phone call, so the next morning I met with Josh Ross at the dealership. It took most of the day to get everything in order but they did everything they could possibly do including the lady at the front desk entertaining our two year old. If you are in need of a vehicle and want great customer service with a family friendly environment, Crown Mini is where you need to go! More

Good dealer the best in town Steve Lerner was quit to respond me we'd out apoiment was snowing out there and he never said no he help me to got the car in a wether like that thank Steve Lerner was quit to respond me we'd out apoiment was snowing out there and he never said no he help me to got the car in a wether like that thankyou Steve Lerner you are great person More

Unbelievable Service Steve Lerner is the best there is. Professional, knowledgeable, and awesome to work with. Customer service was unbelievable and I look forward to fut Steve Lerner is the best there is. Professional, knowledgeable, and awesome to work with. Customer service was unbelievable and I look forward to future dealings. More

Great deal and attentive dealer Steve Lerner did a great job finding the right used car for us. We gave Steve a few things that we were looking for. He kept in touch for several we Steve Lerner did a great job finding the right used car for us. We gave Steve a few things that we were looking for. He kept in touch for several weeks and notified us immediately when the right car was available. The deal was great. He was very good in explaining all the features of the new car to my daughter. More

BMW X1 review I was explained the pros and cons of lease over owning which made me rethink my buying options. Overall the test drive for X1 was arranged well I was explained the pros and cons of lease over owning which made me rethink my buying options. Overall the test drive for X1 was arranged well More

Enjoyable purchase through Steve Lerner Steve did a great job helping me purchase my BMW. Steve went out of his way and spent a lot of his own time to make sure I was satisfied with my exper Steve did a great job helping me purchase my BMW. Steve went out of his way and spent a lot of his own time to make sure I was satisfied with my experience and that the stress of buying a car was completely eliminated. When I was ready to make my purchase, I was welcomed with vehicle history reports, maintenance records, and everything else that could possibly help make my purchase experience as great as it was. I can't wait to come back and buy my next BMW. More

Excellent service from Steve Lerner, enjoyed buying from him Steve is an excellent teacher; patient, knowledgable, good people skills, positive smile and personable. Obviously knows how to transform the car buyi Steve is an excellent teacher; patient, knowledgable, good people skills, positive smile and personable. Obviously knows how to transform the car buying business into a profession and how to bring his other team mates and managers into the process. It was the last two selling days of the year and quite hectic, yet he managed all the pressures and multiple clients simultaneously with a smile and skill. Two of his prior client/customers came in and they, too, we're please to see him..... providing service and schmoozing after the sale. The man made the sale and the brand have more value than my prior experiences with this dealership. I had had poor experience before and was reluctant to work with them. I was seriously making arrangements to buy from an Atlanta dealer (where my daughter lives) instead of my home town dealer. Steve made the process work for me. I bought from Steve Lerner, not the dealership. More

Steve Lerner - Great experience buying my first BMW Crown BMW was a pleasure to work with. This was my first BMW purchase and everyone at the dealership was super friendly and helpful. Steve Lerner wa Crown BMW was a pleasure to work with. This was my first BMW purchase and everyone at the dealership was super friendly and helpful. Steve Lerner was great to deal with. He is very knowledgable, accomodating and thorough with the process. When I left the dealership I new I had bought my BMW from the best dealership possible. Thanks Steve for such World Class Service! Christian More