Richmond BMW

Great Customer Service from Service TEam Been working with Scott Hornbeck since January 2014... first with Z4 and now 328I. Always professional and very knowledgeable. Makes sure my car is in Been working with Scott Hornbeck since January 2014... first with Z4 and now 328I. Always professional and very knowledgeable. Makes sure my car is in and ready as promised. Love my car but Scott and the team are an additional perk to having my BMW. More

A+ customer service! Scott always provides first class service!! Always very helpful when ever I need any maintenance or repair!! Thank you so much and Keep up the great w Scott always provides first class service!! Always very helpful when ever I need any maintenance or repair!! Thank you so much and Keep up the great work! More

VW Passat This has been the best car buying experience I have had. I would recommend this dealership to anyone. Steve Lerner made this a very hassle free experi This has been the best car buying experience I have had. I would recommend this dealership to anyone. Steve Lerner made this a very hassle free experience. More

Superior client service - Dennis Morgan at Richmond BMW Dennis Morgan and Ronnie Minor with Richmond BMW service are THE BEST. I have brought my vehicle to Richmond BMW for several years and it is an excell Dennis Morgan and Ronnie Minor with Richmond BMW service are THE BEST. I have brought my vehicle to Richmond BMW for several years and it is an excellent experience 100% of the time! I always receive superior client service and repairs are complete, correct and on time. It is apparent they care about my vehicle operating safely and at its best. I would recommend this service department and dealership to anyone. Thank you, Dennis Morgan and Ronnie Minor! More

Service to my new car Scott Hornbeck delivered excellent Customer service. They stood by their word and delivered great customer service, Give Scott a call. Easy to make a Scott Hornbeck delivered excellent Customer service. They stood by their word and delivered great customer service, Give Scott a call. Easy to make an appointment and great communication prior and after service was completed. Thanks for the great service. More

James and Crown Mini are Outstanding!! James Gardner was outstanding!! He went above and beyond our expectations to make our out-of-state purchase easy and the best new car experience. Fabu James Gardner was outstanding!! He went above and beyond our expectations to make our out-of-state purchase easy and the best new car experience. Fabulous!! More

Richmond BMW - A+ Scott Hornbeck was a tremendous help! I have been working exclusively with him for the past couple years. The dealership is top notch and service w Scott Hornbeck was a tremendous help! I have been working exclusively with him for the past couple years. The dealership is top notch and service was outstanding! More

Better than Expected I recently bought my first Mini Cooper S and found myself at Crown. The staff had just moved into their new facility (which is beautiful) and it was I recently bought my first Mini Cooper S and found myself at Crown. The staff had just moved into their new facility (which is beautiful) and it was clear that the new space suited them well. They were all professional, clean, enthusiastic about their product, and willing to work with me about buying a car. My sales team was James, John and Paul (I am not kidding!). While James was my main point of contact Paul and John were an incredible influence in my final decision. I cannot say enough about how enthusiastic they all are about their product. I was particularly thrilled to hear that the staff did not work on commission. I didn't feel the same pressure that I had at other dealers I had visited. A great business models I wish others would follow. My final buying experience was with Adam who turned out to be the highlight of my time at Crown. Informed, matter-of-fact, and down to earth Adam prepared all the finance paperwork and talked to me honestly and professionally about all the additional services or benefits I could purchase. I cannot say enough about how wonderful and refreshing it was to talk to him about my car, my warranty, and extended warranties. Huge kuddos to Adam. I hope his management team knows how great he really is at his job. A great experience overall. Shout out to Angie (Service Department) as well for helping to get my car ready. I hope she and I don't have to interact much more during my time with my Mini but if I do I am sure it will be a great experience. More