Richmond BMW

Very happy to have Mike Stevens as a service rep at Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issue Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issues. This is critical. Knowing that the service rep has their customer’s interests in mind makes the whole process more comfortable. Mike also has excellent mechanical/technical knowledge and that is a big plus. I feel comfortable that I am being treated fairly and he makes everything transparent. More

The service that I received was above and beyond. The employees were friendly and welcoming. I was kept updated on the service. I felt taken care of through the entire experience. The employees were friendly and welcoming. I was kept updated on the service. I felt taken care of through the entire experience. More

James Crast was AWESOME! The entire process was smooth and professional!James was very attentive and ensured that we got exactly what we wanted. He even gave us a class on so The entire process was smooth and professional!James was very attentive and ensured that we got exactly what we wanted. He even gave us a class on some of the features. I would recommend him for any potential buyers. Great Job! More

Great service! Mike in service was professional and worked hard to make sure our needs were met. Great experience! Mike in service was professional and worked hard to make sure our needs were met. Great experience! More

This was my third purchase and each time I used Lazarus as my sales person. He is absolutely outstanding, listens to what you want and then brings you the perfect car. The finance team was very helpful, ef as my sales person. He is absolutely outstanding, listens to what you want and then brings you the perfect car. The finance team was very helpful, efficient and clearly explained all the paperwork. Thank you to the entire team! More

Jacob Shively is top notch he’s a young sales rep who is really learning the products and excellent with the tech really learning the products and excellent with the tech More

Keira and Matt were wonderful to work with. From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! More

Excellent customer service! My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More import My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More important, Rachel had a great attitude listening to customers needs. More

Great experience buying my first BMW! Steve Lerner treated me like a rock star! Thanks for the excellent service. Steve Lerner treated me like a rock star! Thanks for the excellent service. More

We received excellent services as always! They were very patient to explain all the details to us. They were very patient to explain all the details to us. More