Richmond BMW

Loved my customer service rep Va at Crowne Bw! Super helpful and accommodating regarding the fact that I was traveling and had luggage! Thank you. Super helpful and accommodating regarding the fact that I was traveling and had luggage! Thank you. More

I absolutely love Richmond BMW. I live right around the corner from Midlothian BMW and their service doesn’t compare to Richmond. These guys are amazing and professional. I live right around the corner from Midlothian BMW and their service doesn’t compare to Richmond. These guys are amazing and professional. More

Service department staff are very knowledgeable and helpful when explaining necessary versus optional repairs needed for my 2009 BMW. helpful when explaining necessary versus optional repairs needed for my 2009 BMW. More

Knowledgeable and professional sales and service staff. They do it right, but of course, having a great product to sell and service makes that easier! They do it right, but of course, having a great product to sell and service makes that easier! More

I was able to schedule an appointment quickly. Everyone was courteous and helpful in having the car repaired Everyone was courteous and helpful in having the car repaired More

Service depots always responsive and eager to resolve any problems with my vehicle. Mike Stevens is especially helpful at all times. problems with my vehicle. Mike Stevens is especially helpful at all times. More

Kris was great salesman - very knowledgeable. Delivery process took way longer than it should have- 3+ hrs from time we arrived to time we first saw car. Things could have been done ahead of time Delivery process took way longer than it should have- 3+ hrs from time we arrived to time we first saw car. Things could have been done ahead of time to make it go more smoothly More

Was not crazy about the sales experience. Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing! Went out of state to purchase my BMW. The service Josh provides in Richmond though is amazing! More

Steve Lerner is the single best car salesman we have ever met. He is a treasure. BMW is lucky to have him. Truly. met. He is a treasure. BMW is lucky to have him. Truly. More

The dealer was very clean and efficient. My dealer communicated throughly from start to finish. My car was completed in a timely manner. My dealer communicated throughly from start to finish. My car was completed in a timely manner. More