Richmond BMW

Excellent Experience Steve Lerner has both character and candor! He was very easy going with the entire car buying process. He was upfront with the car's details and prici Steve Lerner has both character and candor! He was very easy going with the entire car buying process. He was upfront with the car's details and pricing--- and made us laugh along the way. Would purchase from him again! Thanks Steve! More

Fast & Efficient car buying experience Steve Lerner made buying my new X1 a great experience. He is very knowledgeable about the electronics and took a tremendous amount of time to show me Steve Lerner made buying my new X1 a great experience. He is very knowledgeable about the electronics and took a tremendous amount of time to show me all the features & benefits of the vehicle and just made the process go as quickly and smoothly as possible. More

Stuck in VA My husband and I were traveling back to Ct from South Carolina and our convertible top would not lock into place. Using the GPS we searched the neares My husband and I were traveling back to Ct from South Carolina and our convertible top would not lock into place. Using the GPS we searched the nearest dealer and called to see if they could help us. The service consultant told us to come in and they would take a look at it. He greeted us in the service area and got us back on the road in under an hour! Great service and wonderful staff. Also a big thanks to the person who worked on the car, wish I had gotten his name. Thank you again. More

Exceptional Customer Service Scott helped to make my service appointment as comfortable as possible. He was able to answer all of my questions thoroughly and keep me updated on t Scott helped to make my service appointment as comfortable as possible. He was able to answer all of my questions thoroughly and keep me updated on the progress of my car's service. Scott also had a positive and energetic disposition. Great experience! More

Great Personal Service I have owned an X5 for several years and have been taking it to Richmond BMW on West Broad for service. Dennis Morgan is my go-to guy. I've trusted I have owned an X5 for several years and have been taking it to Richmond BMW on West Broad for service. Dennis Morgan is my go-to guy. I've trusted him for years to take good care of my BMW. He is knowledgeable and personable and makes me feel at ease with the work that needs to be done to my car, whether it's something that needs to be repaired or preventive maintenance. I am a single woman and it's great to have a car guy I can trust! More

Great service I have owned 2 cars from Richmond BMW and have always excellent service. The service department has gotten everything taken care of for me quickly and I have owned 2 cars from Richmond BMW and have always excellent service. The service department has gotten everything taken care of for me quickly and done a great job. I would recommend them to anyone. Dawson McKenzie is the best to deal with. More

Very easy to deal with. My salesman Yousaf Omaid was very nice and easy to talk to. The dealership felt very professional. I recommend anyone looking for a nice car and trust My salesman Yousaf Omaid was very nice and easy to talk to. The dealership felt very professional. I recommend anyone looking for a nice car and trustworthy people to check out Crown. More

I would not take my car anywhere else Why don't most dealers get that great service builds loyal customers who buy more cars. Dawson Mckenzie is top notch! Im a 20yr customer. Why don't most dealers get that great service builds loyal customers who buy more cars. Dawson Mckenzie is top notch! Im a 20yr customer. More

Outstanding personal attention and service. On June 29, on a trip from Boston to Richmond, my wife and I had the pleasure of stoping at Richmond BMW for a tire repair. Our first contact was over On June 29, on a trip from Boston to Richmond, my wife and I had the pleasure of stoping at Richmond BMW for a tire repair. Our first contact was over the phone with Service Advisor, Richard Burwell. We were lost in Richmond and could not find the dealership and Mr. Burwell patiently gave us turn-by-turn directions over the phone, to get us safely to the dealership. We do not have BMW navigation. When we arrived he showed my wife and I to the customer lounge area and offered us refreshments and snacks. Mr. Burwell told us to make ourselves comfortable and watch TV, and if there was anything we needed we should just ask him. Unfortunately the run-flat tire could not be repaired so they had to replace it with a new one. True to his word, in less than 2-hours, we were back on the road with an exact replacement, a new Michelin run-flat tire, and a bright, clean, freshly washed car. Richard Burwell, the Service Advisor, gave us outstanding personal attention and made our visit to Richmond BMW a pleasant and memorable service call. Louis Rodino More

Best customer service I've been to several dealerships and this one, and in particular - Scott Hornbeck, are far superior to any other dealership. They go above and beyond I've been to several dealerships and this one, and in particular - Scott Hornbeck, are far superior to any other dealership. They go above and beyond to ensure your complete satisfaction. Work is always perfect and my car is spotless. It is also ready when they say it will be. Scott is amazing and I will continue to use him exclusively. Many businesses can learn a lot from this dealership. More