Richmond BMW

Excellent Used Car Experience I was assisted by a gentleman by the name of Steven Lerner in the Sales Department regarding a used car. When I first stopped by we were told that the I was assisted by a gentleman by the name of Steven Lerner in the Sales Department regarding a used car. When I first stopped by we were told that the car was already sold. I then had to leave town for a few weeks when Steve contacted me that the car was ultimately available. He put in many hours assisting me and answering all of my questions. At the end of the day I was very pleased with his professionalism and level of service. In addition to Steve, Joey and Anton were also a pleasure to work with. More

Exceptional personalized customer service! My experience at Richmond BMW was phenomenal. I was assisted by the sales representative by the name of Steven Lerner. Steven was very knowledgeable,p My experience at Richmond BMW was phenomenal. I was assisted by the sales representative by the name of Steven Lerner. Steven was very knowledgeable,professional and welcomed my husband and I to the BMW family. We will certainly recommend Richmond BMW to our friends and family. If you stop by Richmond BMW on West Broad ask for Steven Lerner. More

CPO BMW 328i purchase Nick Iantosca, Akshay Mahale, Matt Perry and Steve Lerner were all most helpful during my BMW decision. From the test drive, the paperwork, dealing wi Nick Iantosca, Akshay Mahale, Matt Perry and Steve Lerner were all most helpful during my BMW decision. From the test drive, the paperwork, dealing with the demands of my previous vehicle off property, to the delivery of my new car, the entire process was great .. a very efficient, good experience. They were very knowledgeable and never made me feel pressured. Overall, I was very mpressed with the dealership. More

2007 328 Enjoyed working with Steve Lerner to buy my first car! It was a great and easy experience. I would highly recommend working with Steve to anyone. Enjoyed working with Steve Lerner to buy my first car! It was a great and easy experience. I would highly recommend working with Steve to anyone. More

Purchase of 2017650ix convertible Matt and Steve Lerner made the leasing of my new 650ix convertible a great experience. I would highly recommend them to anyone. I will definitely retu Matt and Steve Lerner made the leasing of my new 650ix convertible a great experience. I would highly recommend them to anyone. I will definitely return to this dealership. More

Excellent Sales and Service Thouroughly enjoyed dealing with Steve Lerner when custom ordering my BMW M2. He kept me up to date throughout the timeline on where my car was in the Thouroughly enjoyed dealing with Steve Lerner when custom ordering my BMW M2. He kept me up to date throughout the timeline on where my car was in the production and shipping process. Additionally, he was able to track down an umbrella I left in my car that was traded in three weeks prior, and return it to me. I also had the preasure of dealing with Joey Harris to secure my allocation and with Josh Alford to make the paperwork process painless. An all around great trio to work with when purchasing a new car. More

Amazing customer service We are repeat customers of Steve Lerner and will continue to come back. Steve's level of customer service is wonderful. Would recommend to friends. We are repeat customers of Steve Lerner and will continue to come back. Steve's level of customer service is wonderful. Would recommend to friends. More

Leased a car for 3 years. They were very helpful and nice Steve is knows all about these cars and is really great to work with. He is really helpful and goes the extra mile to get you what you need. He has Steve is knows all about these cars and is really great to work with. He is really helpful and goes the extra mile to get you what you need. He has helped me search for cars, get information on packages available, kept me informed about ordering and delivery options, and has done everything he can to make me a satisfied customer. I will always go back to work with Steve. He's the best! More

Professional -- worth the drive! We drive about an hour to have our car serviced at the Richmond BMW because of their excellent customer service. I should point out that we didn't ev We drive about an hour to have our car serviced at the Richmond BMW because of their excellent customer service. I should point out that we didn't even buy our car at their dealership, but the staff always treats us as if we did -- like family. We never get that smarmy feeling that we've had at other dealerships. The employees are professional, polite, efficient and knowledgeable. Yesterday, near closing time on a Friday afternoon, Steve Lerner took the time to not only help me out with a rear-view mirror reset, but also gave great advice on some of the features of my vehicle. Thank you Richmond BMW and thank you Steve! More

Great service, worth the drive We traded in our '15 Mini for a '15 Mini Cooper Coupe, tricked out with John Cooper Works. The car is so much fun to drive! Brought it up from Willia We traded in our '15 Mini for a '15 Mini Cooper Coupe, tricked out with John Cooper Works. The car is so much fun to drive! Brought it up from Williamsburg 5/19/16 to have the stripes replaced, and inspected. The service staff is wonderful, and gave us a loaner for the afternoon. The car was vacuumed, cleaned up and waiting for us when we returned. There was a small ding on the driver's side door, which was also repaired. We would recommend this dealership to anyone looking for a fun car to drive. More