Richmond BMW

Wonderful experience yet again with Richmond BMW! This is the second vehicle I purchased @ Richmond BMW and I specifically went back to work with Steve Lerner. After difficulty trying to work with an This is the second vehicle I purchased @ Richmond BMW and I specifically went back to work with Steve Lerner. After difficulty trying to work with another dealership, I called Steve and told him what I was looking for and the price range I wanted to be in and just asked if he would call me they had this in their inventory. Within about two weeks the vehicle I was hoping for was in their stock. Steve was great in educating me on the newer features that this model had over my previous car. The staff was so accommodating, I really appreciated their time and expertise! More

Excellent customer service. My wife and I visited BMW researching used cars. We meet Mr. Charles Anderson. Mr. Anderson was very patent and educated us on services, promotions, a My wife and I visited BMW researching used cars. We meet Mr. Charles Anderson. Mr. Anderson was very patent and educated us on services, promotions, and warranties. Although we did not purchase with Charles his customer service was outstanding. I highly recommend Mr. Anderson to get a good honest deal with no hassle and excellent service. More

Excellent customer service! I was searching for a vehicle after a car accident that I need fast. I found a vehicle on Richmond BMW's website and sent an inquiry at 10pm and I got I was searching for a vehicle after a car accident that I need fast. I found a vehicle on Richmond BMW's website and sent an inquiry at 10pm and I got a reply from Mr. Steve Lerner in sales a few hours later at 1am advising me he'd have it ready by the late morning. I was extremely impressed by his prompt response which is what was my deciding factor to go with Richmond BMW. Once inside I was pleased with the professionalism and cleanliness of the facility. I purchased my vehicle here and I would recommend this dealership to anyone. More

NOT TRUSTWORTHY Didnt keep agreement after given a copy of sale to go to credit union to pick check, the next day i was called by Daniel and said the car was sold. T Didnt keep agreement after given a copy of sale to go to credit union to pick check, the next day i was called by Daniel and said the car was sold. They didnt do good business or goodwill for the customer. When i went to the credit union i was inform that they had taken the loan which i asked not to run a credit report, so i had to go back to the dealership get on a conference call with the credit union. Two hrs. past for the mix alot of confusion, so i got heated went home not mention a call i received from DANIEL SAID THE CAR WAS SOLD. IS THAT THE WAY CROWN DO BUSINESS More

Thank you to Rick Nelson I highly recommend Crown Mini Service. Rick Nelson has gone out of his way to assist me with all of my Mini needs. I am grateful for Rick's kind and g I highly recommend Crown Mini Service. Rick Nelson has gone out of his way to assist me with all of my Mini needs. I am grateful for Rick's kind and gentle manner, and for all the assistance he has given me. Kindness does matter! Rick is an awesome representative. Thank you Crown Mini. And a big thank you to Rick. Donna B. More

Awesome customer service I got a 2017 X3 and went back for the technology training on the vehicle and loved it. The new technology on this vehicle is amazing and Yousaf Omaid I got a 2017 X3 and went back for the technology training on the vehicle and loved it. The new technology on this vehicle is amazing and Yousaf Omaid was very helpful in showing me the different features on the vehicle and how to use them.. More

Standing behind their word Steve Lerner and Matt Perry were very helpful and made our 2016 X3 lease so simple with no hassle at all. It was one of the best car buying experience Steve Lerner and Matt Perry were very helpful and made our 2016 X3 lease so simple with no hassle at all. It was one of the best car buying experiences I have ever been part of. Steve did an outstanding job helping my wife get to know her new X3. Matt did an outstanding job with the lease. He is a man of his word. We highly recommend this dealership to anyone who is in the market for a quality BMW!!! More

Great experience in buying a used Toyota Steve Lerner was responsive to emails, phone calls and texts, picked us up at a train station, and got us out the door, deal done - in about 2 hours. Steve Lerner was responsive to emails, phone calls and texts, picked us up at a train station, and got us out the door, deal done - in about 2 hours. I've never enjoyed buying a car so much - great guy and won't steer you wrong! JGranger More

Satisfied Customer Steve Lerner provided me with exceptional customer service. He is knowledgeable, honest, and he is a likable guy (we spent hours together). He helpe Steve Lerner provided me with exceptional customer service. He is knowledgeable, honest, and he is a likable guy (we spent hours together). He helped me find a quality vehicle while doing so in a relaxed atmosphere. I felt at ease, comfortable, and feel like a made a good purchase with Steve's assistance. In fact, everyone I encountered at the dealership was welcoming, had great personalities, and really listened to my needs as a customer. Everyone seemed to work as a cohesive team, truly the best car buying experience I have ever had! I will recommend Steve Lerner and Richmond BMW to friends, family, and/or anyone who ask me about my new BMW! Thank you! More