Richmond BMW

Top Notch Service Steve, who I specifically dealt with when buying my car, was very helpful, friendly, honest and my overall experience was great. The entire staff was Steve, who I specifically dealt with when buying my car, was very helpful, friendly, honest and my overall experience was great. The entire staff was also very friendly and welcoming. I would highly recommend this dealership to others. More

"Great customer service " Matt He was always very polite and took the time to answer all of my questions.Amazing service all the time.I will surely refer his name. I want to express He was always very polite and took the time to answer all of my questions.Amazing service all the time.I will surely refer his name. I want to express my Sincere thanks to Matt More

Patient, Helpful and Just Genuine I called Richmond BMW looking to test drive a car and from the phone call, to meeting Steve for the first time at the dealership, to us returning a se I called Richmond BMW looking to test drive a car and from the phone call, to meeting Steve for the first time at the dealership, to us returning a second time to make sure it was the right car for us, Steve was a joy to work with. His patience, knowledge and genuine personality guided us through the process, feeling fully confident that it was the right choice for us. He never applied any pressure and his customer service from start to finish is why we would highly recommend Steve. And we love our new BMW! More

Epitome of Customer Service Mr. Lerner at Richmond BMW EXEMPLIFIES what customer service should be. I brought my car one year ago and I am so happy that I lucked up and got Steve Mr. Lerner at Richmond BMW EXEMPLIFIES what customer service should be. I brought my car one year ago and I am so happy that I lucked up and got Steven Lerner as my sales person. He had me driving off the lot in less than four hours. Impressed with his style, I will not go to any other dealer. I visit Mr. Lerner at least three times a year and he takes time from his busy schedule to talk. I am looking forward to an upgrade in the spring and doing business with Mr. Lerner. I asked him "please do not retire ever for I wouldn't know what to do without a salesperson I could trust". I am looking forward to a long lasting relationship with the best person in car sales EVER. Diane Downey Gray More

First Class Customer Service Thank you Ronnie for taking care of me and my car today. I appreciate the responsibility you took from the time I walked into the door. I was ready to Thank you Ronnie for taking care of me and my car today. I appreciate the responsibility you took from the time I walked into the door. I was ready to leave my car overnight when you said it was ready. It took less than the projected time to service my car and I am ecstatic. You gave me good sound advice on how to protect and care for my investment. I will be back. More

Would definitely work with this man again Called about a car I had seen on line and Steve went above and beyond the to be helpful including taking pictures of the car and sending them to me wi Called about a car I had seen on line and Steve went above and beyond the to be helpful including taking pictures of the car and sending them to me without me asking to better illustrate some of the damage and also keeping me posted on the status of the vehicle because several other people were interested in it. More

Best dealership in Richmond. Great purchasing and service experience. Thanks to Matt Perry, Steve Lerner, Josh Alford, Akshay Mahale and Yousaf Omaid for the super experience. T Great purchasing and service experience. Thanks to Matt Perry, Steve Lerner, Josh Alford, Akshay Mahale and Yousaf Omaid for the super experience. These guys treat their customers with the highest respect. Just a hand shake was all was needed working with them. More

Professional, responsive, and patient Having just payed my well over 200k in medical school loans, I decided to treat myself with my dream car in 2015. I preordered my M2 with Charles Arm Having just payed my well over 200k in medical school loans, I decided to treat myself with my dream car in 2015. I preordered my M2 with Charles Armstrong...but the problem was, after paying off the above debt, I was still wiped out when the time came for the M2 to be built. No cash, period. As such I put a hold on the build until July of 2016, when I had the necessary funds to cover the price. Charles checked in regularly with me, patiently asking if I was ready to proceed. Not once did he pressure me into anything-indeed he was more patient with me than I would be in his place! I hope that more people give Charles a chance to show how someone quietly and patiently working for you, behind the scenes (even answering emails on vacation) can put you in the right car at your pace. Even if your pace is a lot slower than anyone could expect! More

Car Purchase I was turned down at 2 different dealerships so when I came to Richmond BMW my confidence was broken. They never made me feel as if my credit was bad I was turned down at 2 different dealerships so when I came to Richmond BMW my confidence was broken. They never made me feel as if my credit was bad or that I was a second class citizen. Steve Lerner, Akshay Mahale, and Joey Harris were amazing with this process for me getting a nice Acura. Steve took his time with me during the chosing process of the car and made sure I knew how to work the controls in the car. I honestly felt as if he was family and he really wanted to make sure I was comfortable with everything and not just trying to push for a sale. I will for sure be back to purchase my cars here from now on!! I had a great experience!!! More