Richmond BMW

great returning car at end of lease. everyone very welcoming and Steve Lerner immediately responded to us to go over the details of turning in the car. I returning car at end of lease. everyone very welcoming and Steve Lerner immediately responded to us to go over the details of turning in the car. I worked with Steve when I leased the BMW 428i 3 years ago. He is professional and very friendly and is dedicated to the customer. More

Excellent no hassle and honest buying experience We bought a 2010 Acura TSX. Our sales person was Steve Lerner. This was not our first visit to the dealership. In our first visit (almost a month back We bought a 2010 Acura TSX. Our sales person was Steve Lerner. This was not our first visit to the dealership. In our first visit (almost a month back), we met with Steve and Josh. They left a great impression of friendly, trustworthy, genuine and honest people. It is said first impressions are the last impressions. I guess it must be true, since after our first visit we kept getting a strong feeling that we should buy a car from this dealership and especially through Steve. We went to the dealership, a second time with a VW passat in mind, but unfortunately the car had been sold the day before. Steve informed us about an Acura TSX (2010, 88K miles), that they had just taken in and Josh offered to take $2000 off right away without us ever having to negotiate. We checked KBB and this price was comparable to a private party selling price vs dealer price. The Carfax, also showed that the car had been well maintained, with no open recalls or accidents/damage etc. The process was no hassle, no pressure. They answered all our questions and more. Steve would gave us extremely upfront and honest answers, even about cars that they were not selling. Overall we had a very comfortable and pleasant experience. Maybe its just we thought BMW dealership/sales people might be pompous and may consider it as not worth their time. We however never got that feeling, the people at the dealership were warm and inviting. We would strongly recommend this dealership and especially Steve Lerner. More

Worth the drive! When we started the search for a used car for our son, BMW wasn't on our radar but after seeing a couple fun but horribly neglected models at a local When we started the search for a used car for our son, BMW wasn't on our radar but after seeing a couple fun but horribly neglected models at a local used car lot, we kept them in the back of our mind as we checked out the used inventory at dealerships within a couple hours driving distance. We found just what we were looking for at Richmond BMW and because I made an inquiry through the website, I was lucky enough to make contact with Steve Lerner. He was down to earth and honest and we didn't feel any pressure at all. Honestly, I'm not sure I would have bought the car if I hadn't had Steve there to guide us through the process. I made two trips to Richmond this week, 4 hours roundtrip for each one, ad it was definitely worth the drive! I know my son will love driving his 2010 BMWxi; hopefully he'll let me borrow it once in a while! More

Drove from NC for the deal I was a bit concerned about driving over 3 hours for a 2016 Honda Civic we had not seen in person. The internet sales person, Steve Lerner, worked e I was a bit concerned about driving over 3 hours for a 2016 Honda Civic we had not seen in person. The internet sales person, Steve Lerner, worked extra hard inspecting the car with his cell phone flashlight to put our fears at ease. After a test drive and some inspection we decided to get the car. The manager saw some surface scratches on both sides of the car. He said while we do the paperwork he would send the car to detailing and see if they can get the scratches out. This was after we decided to get the car as is. After the paperwork the detailer met us outside to make sure everything was satisfactory with his work. He got the scratches out. 3 weeks later and we're still happy with the car and the experience. More

Quick, Easy, NO Hassle lease return of BMW I3 rex Steve made the return process very painless. He is quite a character (check out his photos at his desk) and we really enjoyed our chat with him. I e Steve made the return process very painless. He is quite a character (check out his photos at his desk) and we really enjoyed our chat with him. I explained our situation and he didn't apply any pressure to make me change my mind. I told him I really enjoyed my 2 years with the I3 and that I just wanted to return for now. He removed the tags and gave us a nice TIP for DMV. We were on way in less than 30 minutes. Great Job Steve!!! D & D of Doswell More

Made new Friends and Leased a Car A car is our second largest purchase after our house so we want to make our purchase from someone we can trust. We went through USAA buying service an A car is our second largest purchase after our house so we want to make our purchase from someone we can trust. We went through USAA buying service and located several dealers. From the beginning, Steve Lerner and Richmond BMW went out of their way to learn what we wanted in our next car and then pulled out all the stops to locate the exact car we were searching for. Along the way, we feel like we made a new friend and, frankly, enjoyed the process. Steve and the crew, to include the finance specialist, Andrew, were about as user friendly as anyone could ever expect. Our car was not only delivered in top notch form, but we left fully confident that Steve and crew would be there to make sure that we would continue to enjoy our new car experience. I often return to vendors based upon a good relationship. Based upon our experience, we are likely return customers and will readily recommend these folks to our friends. More

Amazing service I came here looking at a 2013 Nissan Altima I really wanted that I happened to come across online. I just wanted to check it out and test drive before I came here looking at a 2013 Nissan Altima I really wanted that I happened to come across online. I just wanted to check it out and test drive before I go across town to another dealership .Next thing I know I'm trading in my old car and getting this Nissan. The service here is amazing , everyone has a pleasant easy going attitude and I got lucky enough to have Steve Lerner in sales who helped me tremendously in my purchase. Whenever I plan to get another car I defiantly without a doubt will come back to BMW of Richmond. More

Excellent dealer great service We leased a BMW 428i for three years, and decided not to replace the car at the end of the term. We didn't expect much service with the return process We leased a BMW 428i for three years, and decided not to replace the car at the end of the term. We didn't expect much service with the return process, but were pleasantly surprised with Steve Lerner. He took the time to explain the return process, clear out the electronics (phone book and Nav), and provide us with a copy of his inspection. During the ownership of the car we were well taken care of by Richmond BMW and would highly recommend them and the staff to anyone who wants to buy the Ultimate Driving Machine. More

Great Dealership and Staff My wife and I appreciate having received great treatment from the Dealership and from its staff, particularly including Joel Wright and Josh in sales, My wife and I appreciate having received great treatment from the Dealership and from its staff, particularly including Joel Wright and Josh in sales, Andrew in finance, and its BMW Genius Yousaf. To quote Hubert Humphrey, the 38th U.S. Vice President, we are "pleased as punch" both with our treatment and with our fine new BMW 240ix. Robert and Raissa Johnson Forest, VA May 11, 2017 More

Professional, Patient, Practical......and Pleasant! Shopping for a car that is a pleasant experience? Why ....yes! After being rear-ended by a drunk (in the afternoon, no less), my nerves were shot Shopping for a car that is a pleasant experience? Why ....yes! After being rear-ended by a drunk (in the afternoon, no less), my nerves were shot, my emotions were high.....and I needed to find a good used car. Steve Lerner and Anton Kulay made everything easy, transparent and pleasant. From talking on the phone, to test driving, to buying to orientation of all features in a 2004 car......well, they were every word in the title of this essay. More