Richmond BMW

Great Customer Service Steve Learner = Great person...not just a great salesperson. He showed great patience and was very courteous. Even when the conversation got a little Steve Learner = Great person...not just a great salesperson. He showed great patience and was very courteous. Even when the conversation got a little tense he stayed calm and respectful. I found out after my deal that he helped a friend too and she had nothing but postive times to say. More

Knows his clients needs! Worked with Steve on the purchase of a new 2017 BMW X5 40e, the second new car I have bought from Steve. Our initial contact for this purchase was Worked with Steve on the purchase of a new 2017 BMW X5 40e, the second new car I have bought from Steve. Our initial contact for this purchase was great, with Steve setting up a time to allow my wife and I to test drive several different models to determine which would best meet our needs. The local dealership did not have any of the specific model we were looking at in stock at the time so he worked with us over several days to try to find an in-stock vehicle somewhere on the east coast. Steve was great to work with and was able to secure a vehicle that met our requirements within a week. The car found out of state but was promptly shipped to the dealership for a great delivery experience. I will continue to make Steve my first call when I search for new vehicles in the future. He and Joey Harris made the purchasing process as seamless as possible. More

Stepped up to the plate Bought a used BMW -335i - had issues and Richmond BMW and Pam stepped up to the plate to do the right thing. Very satisfied with the way they looked Bought a used BMW -335i - had issues and Richmond BMW and Pam stepped up to the plate to do the right thing. Very satisfied with the way they looked into the car history and came up with a more than fair resolution. More

Steve Lerner is so professional, definitely recommend! I was at Richmond BMW checking out a vehicle two weeks back. Steve was the person who showed me the vehicle and gave me the quotes. He was so professi I was at Richmond BMW checking out a vehicle two weeks back. Steve was the person who showed me the vehicle and gave me the quotes. He was so professional and nice. He showed me every single detail of the car and spent decent amount of time with me. Since I told him that I was looking for my first car, be also gave me very useful advice. I would recommend him to anyone in the market for a BMW. More

I bought a car I would definitely recommend Steve to be the sales person to a friend he was very helpful very professional and very nice he honestly made me feel lik I would definitely recommend Steve to be the sales person to a friend he was very helpful very professional and very nice he honestly made me feel like he had my best interest at hand More

Fantastic Dealer I have been talking to BMW dealers in Miami, Pembroke Pines, Florida, Greensboro, NC, Lynchburg, VA, and Richmond, VA. The Richmond site was Richmond I have been talking to BMW dealers in Miami, Pembroke Pines, Florida, Greensboro, NC, Lynchburg, VA, and Richmond, VA. The Richmond site was Richmond BMW. Of all those that I talked to, Richmond BMW did the best job of searching for my car and keeping me informed of the progress. I could tell that they are the ones that wanted my business by earning it. It started with the Internet contact and Brian Carlin. He listened to my desires and began his search. He stayed in contact with me until we identified the car I wanted. We made the appointment for me to see the car and agreed on the price. When I arrived at the dealer, I was greeted by Joey as arranged, and he turned me over to Steve Lerner. He is the one that walked me thru the features of the car and explained the process. Andy took me thru the registration. Steve was by far the best salesperson that I have worked with for many car purchases. I could not ask for better service in buying a car. Hats off to the Richmond BMW dealer. I highly recommend them if you are considering a vehicle Reid Vass More

Personable friendly and pressureless Steve is a great salesman because he is such a great person. He's not just there to sell you a car but to get to know you as an individual. He is genu Steve is a great salesman because he is such a great person. He's not just there to sell you a car but to get to know you as an individual. He is genually concerned about your needs and what car is the best fit for you. I highly recommend that you give Steve a visit I assure you that you will make a new friend and maybe get the car of your dreams More

Great Experience with Steve Lerner Steve Lerner was fantastic to work with. He figured out immediately how I wanted this process to go, and he delivered. I highly recommend him and th Steve Lerner was fantastic to work with. He figured out immediately how I wanted this process to go, and he delivered. I highly recommend him and the Richmond team. More

Help with complementary satellite radio service. I leased a 400 series BMW convertible last September. I was told I would receive a year's complementary satellite radio service as part of the least I leased a 400 series BMW convertible last September. I was told I would receive a year's complementary satellite radio service as part of the least. Three months into the lease I was contacted by the satellite radio's representative and was told I only had a three month complementary service and would have to start paying for the service. I refused to continue the service and hadn't had satellite radio since that time. I had made several attempts on my own and via BMW representatives to resolve this issue. I was at the dealership yesterday about another matter and decided to try one more time. I was introduced to Mr. Steve Lerner, who took it upon himself to personally navigate a resolution to my problem. After a couple of phone calls, he was told to email a representative at SiriusXM radio, which he did, copying me. He asked me to contact him within the week if I was still without service, and I appreciated the willingness to follow up. Yesterday, before close of business I not only had my satellite radio service back, I was given a full year of complementary service for my trouble. This would not have happened without Mr. Lerner's intervention, and I am very grateful for his persistent, personal, caring help. After this experience, I wouldn't hesitate to continue my relationship with BMW Richmond. When I am ready to lease another car, I will most certainly give them first and foremost consideration. Many thanks, Mr. Lerner! Dr. Evans More

Steve Learner I have leased or purchased 12 BMW's from Crown dating back to 1980. The last four I worked with Steve Learner who has proven the consummate profession I have leased or purchased 12 BMW's from Crown dating back to 1980. The last four I worked with Steve Learner who has proven the consummate professional. I would recommend him highly to anyone. Excellent is meeting my needs and handling all aspect of each transaction. Lew Boggs More