Richmond BMW

Tremendously helpful & knowledgable, Steve Lerner was great I came to the dealership this past Sunday afternoon looking for information and help with an urgent repair problem. It was just before closing time, a I came to the dealership this past Sunday afternoon looking for information and help with an urgent repair problem. It was just before closing time, and I was worried that I might not be able to get assistance and would have to wait until Monday morning, and that would have caused me a serious problem. Steve Lerner, from the Sales team, helped me sort through the paperwork and saved me from what would have been a serious error on my part. After getting my car sorted out, he even gave me a ride to my lodging. He was tremendously helpful, and also low-key, and I appreciated that as well. I would absolutely recommend him if you were looking to purchase a BMW in Richmond. More

Comfortable car buying experience I went to Richmond BMW looking for a specific car on the lot I had found online and to trade in a much older vehicle. There was never any preasure put I went to Richmond BMW looking for a specific car on the lot I had found online and to trade in a much older vehicle. There was never any preasure put on me to buy at anytime, nor was I pushed to spend more than I had originally stated as my budget. I was offered a fair price for my trade in and they did not kill me with hidden dealer fees. This was by far the best car buying experience I have had and would highly recommend it. More

Late night purhcase of Anti-Freeze - Excellent Service My husband was working on his car yesterday evening and he needed a gallon of Anti-Freeze. I got to the dealer after that area was closed for the eve My husband was working on his car yesterday evening and he needed a gallon of Anti-Freeze. I got to the dealer after that area was closed for the evening and because Steve wanted to make sure I got the product my husband needed he went above and beyond for me. He let me pay cash and sent me a receipt for the item via email the next day as he said he would the night before. It was the small gesture of make sure I got what I need that really made me appreciate this dealership and why we purchased my husband's vehicle from this exact BMW dealer last year. Thank you again Steve! Excellent Service! 10 Stars!!!! More

Great service My experience with Steve Lerner was exceptional. He went above and beyond throughout . Assisted me in solving a problem quickly when I needed it for My experience with Steve Lerner was exceptional. He went above and beyond throughout . Assisted me in solving a problem quickly when I needed it for a trip. More

Excellent service We purchased a used vehicle and Steve helped us with the process. He took time to explain the vehicle and provided a test drive to demonstrate the veh We purchased a used vehicle and Steve helped us with the process. He took time to explain the vehicle and provided a test drive to demonstrate the vehicle and options. He was very professional and easy to work with through the purchasing process. More

Lucky 7 Steve Lerner went above and beyond to put our deal together. We are proud owners of a 2018 - 7 series BMW and would recommend anyone in the market fo Steve Lerner went above and beyond to put our deal together. We are proud owners of a 2018 - 7 series BMW and would recommend anyone in the market for a high performance car to check them out. Also, I would ask for Steve. He knows everything about these cars. More

Excellent experience Steve Lerner is a great representative for your dealership. This is the second car I purchased from Steve and he was professional and customer focuse Steve Lerner is a great representative for your dealership. This is the second car I purchased from Steve and he was professional and customer focused. Look forward to doing business with him again in the future. More

AWESOME, GREAT, and PROFESSIONAL Service!!!!! I first met Steve over a phone call regarding purchasing a new BMW X5. We spoke a few minutes and I gave him my phone number......afterwards, he calle I first met Steve over a phone call regarding purchasing a new BMW X5. We spoke a few minutes and I gave him my phone number......afterwards, he called a few times to see if my wife and I were interested in new leased X5’s returning to the dealership. My wife and I finally went to the dealership and met Steve, and after five minutes we knew we would buy a car from him! Steve was awesome! From the beginning, he was professional and “real”. He gave us all the information, built the car with us, let us test drive the same type of car we were interested in purchasing!!!! Absolutely an AWESOME experience. We left the dealership 3 hours later with an order for a 2018 X5 Diesel. Throughout the process of the X5 being built, Steve would call giving us updates. Our vehicle was complete and ready for delivery within 2 weeks. He took his time explaining everything about the vehicle and also ensured we were scheduled with a BMW Genius. The BEST experience we ever had with purchasing a new vehicle! Steve Lerner is truly a professional and I will recommend him to everyone that asks me where we purchased our X5!!! Thank You Steve!!!!! More

Steve Lerner rocks! If you're in the market for a BMW in Central Virginia, stop at Steve's desk and let him help you out. A class act all around! If you're in the market for a BMW in Central Virginia, stop at Steve's desk and let him help you out. A class act all around! More

Amazing Experience My husband and I had been searching for a new car. For me of course so this was not going to be easy on a budget. Some how my husband found Steven Ler My husband and I had been searching for a new car. For me of course so this was not going to be easy on a budget. Some how my husband found Steven Lerner at BMW Richmond and we could not be more thankful that we did. He found the perfect car within our range, knew the previous owners (from his years of experience and repeat business from loyal customers) and his knowledge of vehicles is out of this world. Steven and the finance team went above and beyond the call of duty for us. I don’t know of any salesman that would have spent that much time with us, he never made us feel rushed, pushed or an of that uncomfortable car buying experience. I am grateful for Steven and absolutely am in love with my BMW X1. I drove away knowing the ends and out of my new/used car. I recommend Steven Lerner to anyone looking to buy a car. You will walk away with the car you want and a friend. I can not thank him enough for all of his hard work. Richmond BMW is the place to go. They will put in the work and go that extra mile. More